Shipping Plan and Feature Update
It’s been a month since our last update. We were busy dealing with production and shipping matters for backers in the US and Canada, so we’re sorry about not replying to all your comments in timely manner. The truth is, last month we were a bit too optimistic about production because some batches didn’t pass spot-quality checking, and in order to make sure all the products are in perfect condition, we returned them to undergo quality testing a second time, which led to shipping delays. We are truly sorry for that! But please don’t worry—production is going smoothly now.
As of today, we have shipped out all the 2-eufyCam-plus-1-HomeBase packages batch-by-batch and in chronological order. The first batch has already arrived at US customs and should arrive at your door within 1-2 weeks. As for the latest US 2+1 combo, backers will receive their packages around the 10th of November. The other US backers’ eufyCam will be ready for shipping on the 7th of November and will receive those before December 5th. For backers in the US who pledged $800 or more, we will separate your rewards into different packages to avoid high customs taxes, so please, don’t worry if you only receive a portion of your reward from one delivery - the other parts are still on their way. We apologise for the inconvenience caused.
For orders going to Canada, timing is the same as US backers - products will be ready for shipping on November 7th, which means you’ll receive eufyCam before the 5th of December.
And for backers who ordered a combination of more than 16 eufyCam cameras and/or sensors, we’re throwing in a free HomeBase station because each station only supports up to 16 connected devices.
We will email the tracking number for your DHL delivery once we have it, and will also send you guys the EufySecurity app download link and installation guide book to make sure you enjoy using eufyCam immediately once you receive it.
As for backers in Europe, Australia, and Singapore, your order will be ready for shipping around the 14th of November and we will keep you posted about the progress.
For the features we promised, below is the progress chart of the features:
Last but not least, here are some pictures of eufyCam at the logistics warehouse we’d like to share with you.
eufy Security Team