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Face-Recognizing Alerts | Motion Detection | 1080p Full HD | No Monthly Fee | Free Local Storage | Night Vision | Weatherproof (IP66)
8,803 backers pledged $3,139,558 to help bring this project to life.

eufyCam Starts Shipping Next Week!

Posted by Eufy Security (Creator)
95 likes

Hey Backers,

Good Day!

We’re busy arranging the production of eufyCam, so we haven’t been able to communicate with you guys lately. Sorry for that. But we’re excited to tell you that production is going well, and finally ready for us to ship eufyCam out of factory—batch-by-batch!

As mentioned previously, we will start shipping to the US first, where most of the backers are. Our shipping plan is to deliver the US rewards in bulk from our factory in China—by air—to our logistics company’s US warehouse. From there, we will sort delivery to send into backers’ hands via DHL. It will take some time for all the eufyCams to arrive in the US and to let the logistics company arrange all the shipping details, so please be patient. We will send your tracking information by email to you once we have one. Backers in the US and Canada should receive their tracking information and get their packages in October.

For backers in the US who pledged $800 or more, we will separate your rewards into different packages to avoid high customs taxes, so please, don’t worry if you only receive a portion of your reward from one delivery - the other parts are still on their way. We apologise for the inconvenience caused.

As for backers in Europe, Australia and Singapore, your eufyCam will be ready by the end of October, as we mentioned in the previous update.

Last but not least, please check out the pictures we took from our factory! Thank you all for your support!

Best Wishes,

eufy Security Team

James Mongold, Xerxes Mendoza, and 93 more people like this update.

Comments

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    1. Missing avatar

      Majid Omana on

      I still have not revived my system ???????????? please advise ASAP

    2. Missing avatar

      Andrew Wiles on

      Have you shipped UK orders yet?

    3. MindChamber on

      Loving my 2 camera system.. set up was extremely easy and the picture quality and sound is really impressive.. my only compliant is even on the highest sensitivity, the motion detection seems to fire up a bit too late. Catching only the backs of people as they walk by.. I might need to keep the camera plugged and have it constantly record.. which will be an issue since there's no power outlets on the porch

    4. Missing avatar

      Chuck Talk on

      Still nothing, it is November and we were told that the items were to ship last month. Now I can't justify my backing the project with my wife that was supposed to have shipped something by now. It's not that I don't feel that some year they may deliver, it's that I don't know if will be 2020 or 2021. Either way, no updates it not good news here.

      Wife wants to demand the money back as nothing materialized magically on our door and there are no updates to backers about their delays. Hard to refute her thinking here, as I have ZERO input from Anker on the product when it was promised to ship in October and it is now November.

      Other products actually deliver on promises. This one appears to be delivering pictures, drawings and delays. Will not be backing anyone else until this kind of practice is eliminated.

    5. Missing avatar

      Smeeky on

      As a FYI for those looking for an update. I found this on the Comments page:

      Thank you for your patience everyone. It has been incredibly busy on our end with the preperation of shipments. We didn't want to get back to you all with an update until we had some concrete information.

      As you all know, we have experienced some delays but we are still on track to get US orders out by the end of this month. Tracking information will be sent to your email as soon as it's avaliable.

      For international customers: Shipping will start early next month.

      Again, thank you everyone for your patience and we're glad you're with us. Thanks for making Eufycam a successful Kickstarter! We know you'll be using those Eufycams of yours soon and we want to hear your experience when you do!!

      - The Eufy Team

    6. Zach Dillon on

      These comments are hilarious.

    7. Armorlight Technology Services, LLC on

      While I do think we need an update since they promised to ship. I'm still confident things are underway. Just check this out:
      https://www.walmart.com/ip/Anker-EufyCam-2-Camera-Kit/667624428

    8. Jörg Grote on

      please provide an update. thanks

    9. Missing avatar

      Mike on

      Once again a kickstarter project over promises and under delivers.

    10. Missing avatar

      Doug Everhart on

      EufyCam it’s time for an update. You owe it to the supporters or should I say suckers that invested in your camera. No communications is the worst thing a company in the early stages can do. You need to give us an update before I start the process of disputing my credit card charges.

    11. Daniel Vengoechea on

      Starting to think why I didn’t purchase Arlo Cameras.

    12. Nathan Nickerson on

      Have these been shipped yet? Looking forward to my cameras!

    13. Jonathan Patrizio on

      Further feedback, when I asked Kickstarter, following their initial response below:

      Projects that launch on Kickstarter are often very early in the development process. This gives backers an opportunity to be a part of the creative process from the beginning. It also makes backing a project on Kickstarter very different from purchasing an item in a store. With projects of this size, often creators may need a bit of extra time to respond to backer messages, process refunds, etc. Often, the most productive thing a backer can do is to cheer a creator on despite bad news or delays. I understand that "wait" is perhaps not the answer you've wanted to hear--for that I apologize. I can confirm that these creators have been active on the site and are probably just working through their backlog of requests just like yours. We appreciate your patience in the meantime.

    14. Missing avatar

      RR on

      Please provide a more relevant update regarding status of shipping. I am very eagerly awaiting my cameras. TY

    15. Jonathan Patrizio on

      I sent a note to Kickstarter, and they replied as follows:

      Thanks for bringing this to our attention. I’m sorry to hear you’re frustrated with this project.

      It’s important to remember that most projects on Kickstarter are in the early stages of development. That makes it hard to predict timelines. A lot can change from prototype to production, too. It’s not uncommon for refinements and modifications to push back a project’s estimated delivery date. It’s all part of the creative process.

      Our biggest expectation of creators, especially when a project is delayed, is that they communicate with backers through updates or messages. If that hasn’t happened, appeal to the creator. Encourage them to post more information.

      If you’ve already messaged a creator via Kickstarter and haven’t received a response, consider reaching out through other channels. This could be the creator’s own website or social media channels, where they may be more responsive.

      You can check this blog post for more information on communicating with project creators.

      Thanks for backing projects on Kickstarter. Let me know if I can help in any other way.

      Best,
      Sharese

    16. Missing avatar

      Jessie McDaid on

      It would take a mere moment to type up a quick update and post it. Please let us know what's going on. People are much more understanding when you're transparent with them!

    17. Missing avatar

      Faith Risa Kasten on

      Any updates would be appreciated... :-(

    18. Missing avatar

      Matt Wolfe on

      Knock knock.
      Who's there?
      Not my EufyCam –– what's up??

    19. Missing avatar

      Jim on

      Like everybody else, who you shipping to? Why no updates? Should we apply for refunds? Just looking for direction

    20. Aaron Fields on

      What's up with the shipping? The updates were very forthright and frequent until go time. Please give your backers an update.

    21. Missing avatar

      Nathaniel Gill on

      Chiming in with the others, an update would be appreciated otherwise I'd like to be contacted about a refund so I can buy a system that actually exists and I can use.

    22. Missing avatar

      Sheldon Johnson on

      probably didn't expect all those sweat tariffs. Maybe they're waiting till the trade war is over?

    23. Missing avatar

      Rob Horan on

      Please provide another update soon. I realize there are certain realities that must be faced, but all of us backers put a considerable amount of money into this and some of us are starting to worry.

    24. Missing avatar

      Heather Binns
      Superbacker
      on

      It's been almost a month since your last post. I still have not received a shipping confirmation or the product itself. Please advise. Thank you!

    25. Missing avatar

      Peter on

      An update would help.
      It's nearly a month since the last update, and people (including me) like to know what's going on,
      It would only take several minutes to type & post....

    26. Missing avatar

      Michael Powter on

      I am a backer from Australia. Can you please provide an update on when I can expect my Eufy?

    27. Patsy Kravitz on

      Also waiting for an update.. It's about a month since the last update and Golden Week has also passed...

    28. Missing avatar

      Mayce Al Kuraishi on

      Also no update for me.....looks like it was supposed to start shipping almost a month ago? Really hope it won't end up like myloftypillow and only get delivered 6 months later..............

    29. Missing avatar

      KoffyNut on

      No tracking nor response to the below threads... Interesting...

    30. Missing avatar

      Elizabeth Manis on

      Has anyone received their Eufy?

    31. Missing avatar

      Kerry Coleman on

      #1: Anker a brand I know/trust/love (despite the issues i have had with some products, they replace quickly for satisfaction or refund/sidegrade) wouldn't just let this become a scam with their name on it
      #2: Solar Legion a project I backed took MONTHS from the estimated month to ship/deliver...

      Maybe they encountered an issue thats screwed everything up, or maybe only something up, who know until they decide to post, but not posting isnt an imminent sign of a scam or cause for worry... You guys act like you have never participated in a kickstarter before :/

    32. MARC BROWN on

      I still worry whether this camera to base station will have the range I need given that the base needs to be plugged into ethernet, however I'm just waiting like the rest of these commenters... Would be nice if Eufy gave us some sort of update - it is October 12th and October is almost half way over.

    33. Jonathan Patrizio on

      I have not received word either; have they done a runner, and take our money?

    34. sander buijs on

      Nothing here, i expect their not shipping yet.

    35. Missing avatar

      Nathaniel Gill on

      Has anyone received tracking numbers? I'm also starting to get curious about where this is.

    36. Eduardo Orozco Touché on

      Hi, we’re still waiting for the tracking numbers... is there any update? I thought that the ship date was one week ago

    37. Matt Wever on

      Eufy, please update us on the shipping status. Backer #30, so I would have expected to at least have received a tracking number by now.

    38. Missing avatar

      PeteW. on

      Supposed to have shipped a week ago? Where are the tracking numbers???

    39. Patsy Kravitz on

      Hello! Since the last update was two weeks ago, what's the latest news about shipping? Where can folks download the app?

      Thank you.

    40. Xion Productions on

      Hoping to have these in my hands before the first snow fall. What's the deal? Supposed to get these in September.

    41. Missing avatar

      Scott Walls on

      Two weeks later and NOTHING. Where are the cams?

    42. Missing avatar

      dom89 on

      Richard, do you realize that the year battery life is not based on 24/7 recording? They base it on 10 clips at 30 seconds each or 5 minutes recording per day. For a security camera, that is very low. Just wanted to make sure you knew.

    43. Missing avatar

      Richard Guyer on

      As a seasoned investigator, these pictures are identical to the graphic representations used to sell the product long before one camera was produced. China has decades of deception technology and nothing from them has any merit. When actual US Backers report they have received their Camera and the first "one-year" battery proves to last more than ninety days, then I will believe these camera's exist. I have one of these finished inventions which are unrelated to Eufy or KickStarter but from a similar site. It also appeared to solve a major problem and it when shipped, I quickly discovered it DID NOT perform as the video indicated. It was a SCAM and in the NEW US, where criminal activity is now acceptable, the company continues to sell their product. I will give it to a production who will make a You Tube video of how it DOESN'T WORK. Not defective, but the intended outcome of the design did not perform as expected. That didn't stop them from making millions selling them since all regulation in the US has been suspended by the current Administration
      FACT: If a ONE YEAR BATTERY EXISTED, DON'T YOU THINK MUCH LARGER CORPORATIONS WOULD HAVE JUMPED ON IT IMMEDIATELY? THUS FAR, LITHIUM BATTERIES ARE THE LONGEST LASTING. IS THIS A NEW INVENTION? I WISH.

    44. Missing avatar

      Anthony Becker on

      Anyone get theirs yet or receive a tracking number at least? Thought I would receive something by now, no?

    45. Missing avatar

      chau huh on

      @adenlee You'll know when people start receiving them by just checking youtube videos.

      https://www.google.com/search…

    46. Aden Lee on

      Hi can I check if anyone has actually received their cams yet? I tried checking with eufycam but got no reply.

    47. Sean Butler on

      With the hardware being shipped to warehouses and distribution facilities, I was just wondering about the status of the app. Any news on that front?

    48. Patsy Kravitz on

      I am very much looking forward receiving these! Will the Golden week Chinese holiday affect your shipping schedule? Thank you.

    49. Laurence Freedman on

      I can’t wait to get mine and set it up!