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Face-Recognizing Alerts | Motion Detection | 1080p Full HD | No Monthly Fee | Free Local Storage | Night Vision | Weatherproof (IP66)
8,803 backers pledged $3,139,558 to help bring this project to life.

Survey Reminder and Production Update

Posted by Eufy Security (Creator)

Hey Backers,

We've been busy with speeding up the product development and production arrangement for eufyCam, so we’re sorry for not providing you guys with updates recently. Today, there are 3 things to inform you of:

- About the address collecting survey

Thank you to those of you who already responded to our survey. Currently, we’re still waiting for responses from about 800 backers on the BackerKit survey we sent out, so we extended the deadline for the survey. 

1. If you have not completed the survey yet, please complete it before August 24, 2018, otherwise delivery of your eufyCam may be delayed. If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or by requesting your survey link under the "Lost your survey?" section on our BackerKit project page at

2. The shipping company needs your address to be written in English letters, otherwise the shipment may not get to your door. Please make sure you write your address using English letters.

3. We noticed some backers, when filling in the survey, selected regions we will not deliver to when. Please review this list of regions we will deliver to: United States, Canada, Australia, Singapore, European Union (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom). If you selected a region we will not deliver to, please change your address in the BackerKit survey. You can return to your survey by clicking the link in the survey email you received or by requesting your survey link under the "Lost your survey?" section on our BackerKit project page at

- Update on the shipping plan

Many backers are concerned that we can’t meet the delivery schedule we promised. So, to allay those concerns, production is going well but there are some changes in the ways we will produce and deliver products. During our Kickstarter campaign, we were considering to separate batches of production by ship-out date i.e. produce and ship products for the early backers pledges in September, and for the later backers in November. But due to wireless connection regulations and different safety compliance standards in different regions. We have to work with different factories and will have to separate production. Because most of our backers are in the US and Canada, we decided to ship to the North American region first, and then ship to our backers in the EU, Australia, and Singapore regions. This will give us more time to optimize our servers in the EU and Australia to make sure backers in those areas will have a great user experience.

That means, backers in the United States and Canada will have their eufyCam packages shipped out around the end of September, and our backers in other regions will have their pledges shipped out around the end of October.

We hope backers in EU, Australia, and Singapore can understand. We are trying our best for delivering you the perfect eufyCam.

- eufyCam vs Wind Test

Last but not the least, here is a video we recorded to demonstrate how strong our indoor and outdoor eufyCam mounts are. Enjoy!

Thanks everyone for your support!

Best Wishes,

eufy Security Team

Henry Allen, CyberRaptor, and 52 more people like this update.


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    1. Missing avatar

      Greg Speno on


      I'm in the US, updated my address information and still have not received a shipment. The "end of September" has passed and so has most of October. Would really like an update on the camera delivery status as I was planning to install them this weekend at a condo I own 125 miles from home.



    2. Sharon Morrow on

      I am not sure I filled out survey. When are you due to ship out the product?

    3. Andy Atkinson on

      Please send an update on shipping. Thanks.

    4. sander buijs on

      Can u please share an update?
      Love to hear from you

    5. Patsy Kravitz on

      I appreciate the updates. Please keep 'em coming!

    6. Milton Zurita on

      The email seems to be sending straight into junk email. I only now was perusing the site and saw that there was an update on the survey and saw the deadline.

      Since I never got the first survey email I never was able to fill out the form before the deadline.

      Even now when I manually requested the survey from the website the email was received but went straight to junk. You guys might want to do something about it.
      Hopefully even though I just now did the survey I won't get delayed...

    7. Missing avatar

      Harry on

      Tried several times to enter my email and never received anything.

    8. Missing avatar

      Richard Guyer on

      I have never personally seen any update with evidence of this product ever entering production once their listed financial goal was met ? With the listed goal reached, Kickstarter merely created another backer opportunity with different discounts & terms. All that has ever been communicated is the original delivery date pushed back another month. Eufy provided a a successful "proof of concept" or a picture of a finished test model? However the Creator and Kickstarter continued to present video & pictures that a reasonable backer would assume were not grafic renditions of a working product. Potential backers were even presented with a facsimile of multiple cameras at the end of a production line with what appeared to be finished products. (FTC VIOLATION) Eufy in collusion with Kickstarter collected four times the original amout needed last Spring but due to popularity would create multiple Backer Offers, thus far collecting over $600,000, yet no proof the creator even has a test model or their concept could be proven. It is understandable why legidimate questions hve been asked. Kickstarter is complicit by faciliting multiple add-on backing proposals while assuming no responsibility based upon false legal interpretation once the Creator reached their original financial goal. Eufy is reporting updating issues due to email issues. Kickstarter has all of this info, and has no problems charging backers. Moreover KickStarter "does not" charge a consumer account listing the third party Creator or providing a working phone number that is REQUIRED. This project violates their own Kickstarter Backer Terms by allowing the Exceeded financial goal necessary for the project to immediately proceed, however Kickstarter colluded in the multiple backer investment extentions and can no longer fall back on their disclosures and held harmless if Effy cannot produce the product. Not according to New York Consumer Protection Laws as confirmed by the NY AG's Office. The response to these legitimate concerns needs answered in this forum. Respectively, rrgaap (Backer)

    9. Eufy Security Creator on

      For those that aren't receiving the emails for the backer kit, send us a message here on Kickstarter with your address details, as well as anything else you'll need to include.

    10. Ernova2112 on

      Seems almost impossible to verify my shipping address ,, keep going here,, only to get stuck with no email reply .. What Gives..

    11. Missing avatar

      Thomas Riener on

      I have not received the emails, I’ve also gone to the website and entered my email there as well, still no luck. What do I need to do?

    12. Blacklist85

      Not surprised. Went all in with this to have it before vacation to watch my house while gone for 1.5 weeks, guess neighborhood watch it is. Bummed out by not getting it in September.

      I’ve yet to see a Kickstarter meet the posted timeline, but was feeling confident with this company because of their presentation. Just goes to show even the companies with their $hit together have a terrible time trying to meet deadlines.

      Overall still excited for the product and appreciate the honesty, just bummed out is all.

    13. yamyam on

      This comment has been removed by Kickstarter.

    14. Missing avatar


      Should test it with the speed of wind at 190 mph as it has been in the US.
      Thank you for confirming delivery time :)

    15. Missing avatar

      Nick Haslam on

      As a backer in the EU, who was concerned about the delivery schedule, thank you for confirming that it’ll be late. Hopefully the end of October date will stand!

    16. Missing avatar

      GrumpyPadre on

      Wind test video was interesting but I hope you test this with something beside leaf blower. I am going to be testing this on my Arizona house, in the summer there is masoon and haboo. I intend to watch this from California house in summer so I will not be there to go pick it up and remount.

    17. Derek Darling on

      Here I was super hyped about being among the first 0.5% of backers and getting delivery in the first batch. Sad face!

      Gonna have to wait because of logistics of a secondary service which will undoubtedly go through many iterations after all backers have their products in hand anyways...

      Guess I'm a second rate citizen of the world :p

    18. Missing avatar

      StCharles on

      Should really test in a wind tunnel instead of using a blower. lol

    19. Missing avatar

      Henry Allen on

      That's some pretty strong "wind"