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Plumbing catastrophe avoidance for everyone.  Stops pipe bursts & small costly plumbing leaks.  SmartPhone controlled & easy install
Plumbing catastrophe avoidance for everyone.  Stops pipe bursts & small costly plumbing leaks.  SmartPhone controlled & easy install
Plumbing catastrophe avoidance for everyone. Stops pipe bursts & small costly plumbing leaks. SmartPhone controlled & easy install
372 backers pledged $64,024 to help bring this project to life.

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    1. Steve LaPointe 1 day ago

      any updates?

    2. Ryan Steele on

      Dan, Can I get an update on when I will receive my unit? Thanks
      Ryan

    3. Richard M. Davis on

      @Dan - please issue a refund for my pledge: Your pledge
      Collected: $126
      Backer number: 280

      Thanks

    4. Shane on

      Backer #358, pledged $126:

      I invoke my rights under Kickstarter's Terms of Use: https://www.kickstarter.com/terms-of-use/oct2012
      "Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backers whose reward they do not or cannot fulfill."
      This is my formal request for a refund of my pledge amount.

    5. Missing avatar

      zach on

      So....now that it's been over 3 years since I backed this with "an estimated delivery of August 2015"!? I changed to an invasive P-100, but have not heard anything and have not received anything to date. I really believed in this product, but am a bit disappointed by the clear lack of communication and respect for the community that backed your idea. Please provide us an update on when we can expect to receive the product.

    6. Yves Racine on

      Hi @Dan, could you refund me for my wife pledge (order #80)? I haven't received anything from you (only my order #396)....

      Regards.

    7. Dan Sterling Creator on

      Hi Mohammed, we will gladly refund your original pledge. As you may know, in addition to offering our backers a refund, we also offer the option to change your pledge to the two options we have created: (1) our invasive, plumber installed P-100 unit which includes shut off or (2) our non-invasive K-100 which you can install yourself and provides real time water usage and leak alerts, but no shut off. Thanks for your support, and Happy New Year!

    8. Mohammed Issa on

      I invoke my rights under Kickstarter's Terms of Use: https://www.kickstarter.com/terms-of-use/oct2012
      "Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backers whose reward they do not or cannot fulfill."
      This is my formal request for a refund of my pledge amount.

    9. Yves Racine on

      Hi, no updates and no delivery for my orders since I posted a month ago...

    10. Missing avatar

      Biju Vaderiyattil on

      How do I get a refund?

    11. Missing avatar

      Ricardo Brugos Espina on

      Hello Dan,
      I bought the original water hero, but my meter is outside the house. I was asked if I want to wait for the new model that works near the house, and decide to wait. What are still my options? (get the original mode, wait, get money back) and how long to get the new model?

    12. Yves Racine on

      Hi Dan,

      I've not received my orders (2) for my wife and myself. What's the status?

      Regards.

    13. Missing avatar

      coolcatiger on

      Any update when I will received my reward?

    14. Dan Sterling Creator on

      Hi Dragan,

      An update is in the works and should be out by the end of this week.

      Thanks,

    15. Dragan Čolaković on

      Dan,

      It's been a while since last update in April. When can we expect to hear more from you and your team on progress you've made?

    16. Pedro Bittencourt on

      Hi Dan,

      I would like to receive the product as is, my original pledge was

      $119
      INTERNATIONAL WATER HERO SUPER EARLY ADOPTERS: Full Water Hero Package includes 100-240 VAC power supply with EU plug adapter. Includes Premium App upgrade for free. At this time, we can ship anywhere in the world except Germany.

      Ships anywhere in the world
      Estimated delivery: Oct 2015

      As the promise is long delayed I ask you: what can you offer me now? any working version? If not I would like to have my money back.

      I truly understand the difficulties of hardware development ("been there, done that"), but the delay is too long for me and I no longer live in a house with my own meter.

      Best

    17. Missing avatar

      Patrick on

      @Phil Stevens,

      I believe everyone wants to see the final product in their hands. Having been one of the first Alpha / Beta testers for the product I can affirm its been a long journey for all. Many iterations of hardware and software has been seen.

      Key things for me is seeing the final release of the DIY automated shut off valve. Next a comprehensive API for local access and control of the Water Hero system. Lastly, to see tighter integration with third party services and products like security, home automation, and energy management.

      Key areas for improvement are charting, graphing, historic recall, scheduling, alerts, diagnostics, and smart applications.

    18. Missing avatar

      Phil Stevens on

      Hey, Patrick, I'm just asking whether I'm going to see this thing! You would figure that it would have been sooner rather than later. Would have been nice if Dan had replied. Guess he doesn't respond to all comments.

    19. Missing avatar

      Patrick on

      It's apparent to me you didn't read the update that was just released.

    20. Missing avatar

      Phil Stevens on

      Any chance were getting this thing this decade or should I just write this off?

    21. Dan Sterling Creator on

      Hi Brian, we are preparing a full update this weekend and have it out early next week.
      Thanks.

    22. Missing avatar

      Brian on

      Whats going on with the project? Can we get some updates. When are we getting products that we backed years ago? Thanks

    23. Dan Sterling Creator on

      Hi Sebastien, the Beta testing is going well, with Beta units up, running and being tested on 4 continents now! We will have a Backer Update out next week.
      Thanks,
      Dan

    24. Sebastien Benoit on

      Hi WaterHero! Dou you have any updates on the beta testing and as to when the "normal" units are planned to ship?

    25. Pedro Bittencourt on

      Hi Guys,

      I've been reading the updates and I would like to check your estimates for shipping dates.
      Thank you,

    26. Dan Sterling Creator on

      Hi Brian, detailed backer update within a week. Key update is that initial beta units have been under testing for the last three weeks by several of our early beta Kickstarter testers.
      Thanks,
      -Dan

    27. Missing avatar

      Brian on

      Any updates? This product was funded nearly 2 years ago.

    28. Jeff DeWolfe on

      Also received and installed. Their website is having issues. They are aware and working on it.

    29. Missing avatar

      Bernie Herman on

      Received my beta unit. Install went smooth. But the my.waterhero site went down on me, so I can't play. :(

    30. Missing avatar

      John Lohavichan on

      Just got my beta unit today! Just in time for freezing Boston weather ;) Great job to the water hero team.

    31. Jeff DeWolfe on

      Thanks for the update!

    32. Dan Sterling Creator on

      Hey Jeff, we are planning to ship the initial early beta units within the next week. We had an unexpected bug rear its ugly head, so are delaying shipping until it is fixed. Thanks again for volunteering to be an early beta tester!
      -Dan

    33. Jeff DeWolfe on

      Wondering if you have any updates on shipping? You last mentioned that you expected to ship the beta units at the end of September, but I have not seen anything. Thanks!

    34. Dan Sterling Creator on

      Hey Brian and Jeff, we'll have an update out next week.
      Brian, sorry to hear about your neighbors!
      Thanks,
      -Dan

    35. Jeff DeWolfe on

      Also wondering if there are any updates? Thanks!

    36. Missing avatar

      Brian on

      Any updates? Two neighbors just had broken pipe leaks in their homes and I am getting antsy for a system. Thanks.

    37. Dan Sterling Creator on

      Hey Jeff, we will have an update out within a week.
      Thanks,
      Dan

    38. Jeff DeWolfe on

      Almost June. Wondering if you have any updates?

    39. Jeff DeWolfe on

      Hello, also looking for an update. Thanks!

    40. Missing avatar

      Brian on

      Hi, the last update was over a month ago... can you please provide one?

    41. Jeff DeWolfe on

      Any updates to share?

    42. Dan Sterling Creator on

      Hey John & Jeff, we'll be providing an update on Beta Rollout next week.
      Thanks,
      -Dan

    43. Missing avatar

      John Lohavichan on

      Any more updates on the beta rollout?

    44. Jeff DeWolfe on

      How soon will we hear if we are chosen for the early beta test? Thanks!

    45. Jeff DeWolfe on

      Thanks for the update Dan, lots of great information!

    46. Dan Sterling Creator on

      Thanks Jeff! Working to get this out by the end of the week.
      Cheers,
      Dan

    47. Jeff DeWolfe on

      Hi Dan, looking forward to the update!

    48. Dan Sterling Creator on

      We apologize for the delay in the current update.
      A significant update will release next week, once we have a few more ducks saluting.
      Thanks for your patience.

    49. Missing avatar

      Ron Kaledas on

      Hi - I also came here looking for an update...hoping it's still coming!

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