Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hi @Dan, could you refund me for my wife pledge (order #80)? I haven't received anything from you (only my order #396)....
Hi Mohammed, we will gladly refund your original pledge. As you may know, in addition to offering our backers a refund, we also offer the option to change your pledge to the two options we have created: (1) our invasive, plumber installed P-100 unit which includes shut off or (2) our non-invasive K-100 which you can install yourself and provides real time water usage and leak alerts, but no shut off. Thanks for your support, and Happy New Year!
"Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backers whose reward they do not or cannot fulfill."
This is my formal request for a refund of my pledge amount.
Hi, no updates and no delivery for my orders since I posted a month ago...
How do I get a refund?
I bought the original water hero, but my meter is outside the house. I was asked if I want to wait for the new model that works near the house, and decide to wait. What are still my options? (get the original mode, wait, get money back) and how long to get the new model?
I've not received my orders (2) for my wife and myself. What's the status?
Any update when I will received my reward?
An update is in the works and should be out by the end of this week.
It's been a while since last update in April. When can we expect to hear more from you and your team on progress you've made?
I would like to receive the product as is, my original pledge was
INTERNATIONAL WATER HERO SUPER EARLY ADOPTERS: Full Water Hero Package includes 100-240 VAC power supply with EU plug adapter. Includes Premium App upgrade for free. At this time, we can ship anywhere in the world except Germany.
Ships anywhere in the world
Estimated delivery: Oct 2015
As the promise is long delayed I ask you: what can you offer me now? any working version? If not I would like to have my money back.
I truly understand the difficulties of hardware development ("been there, done that"), but the delay is too long for me and I no longer live in a house with my own meter.
I believe everyone wants to see the final product in their hands. Having been one of the first Alpha / Beta testers for the product I can affirm its been a long journey for all. Many iterations of hardware and software has been seen.
Key things for me is seeing the final release of the DIY automated shut off valve. Next a comprehensive API for local access and control of the Water Hero system. Lastly, to see tighter integration with third party services and products like security, home automation, and energy management.
Key areas for improvement are charting, graphing, historic recall, scheduling, alerts, diagnostics, and smart applications.
Hey, Patrick, I'm just asking whether I'm going to see this thing! You would figure that it would have been sooner rather than later. Would have been nice if Dan had replied. Guess he doesn't respond to all comments.
It's apparent to me you didn't read the update that was just released.
Any chance were getting this thing this decade or should I just write this off?
Hi Brian, we are preparing a full update this weekend and have it out early next week.
Whats going on with the project? Can we get some updates. When are we getting products that we backed years ago? Thanks
Hi Sebastien, the Beta testing is going well, with Beta units up, running and being tested on 4 continents now! We will have a Backer Update out next week.
Hi WaterHero! Dou you have any updates on the beta testing and as to when the "normal" units are planned to ship?
I've been reading the updates and I would like to check your estimates for shipping dates.
Hi Brian, detailed backer update within a week. Key update is that initial beta units have been under testing for the last three weeks by several of our early beta Kickstarter testers.
Any updates? This product was funded nearly 2 years ago.
Also received and installed. Their website is having issues. They are aware and working on it.
Received my beta unit. Install went smooth. But the my.waterhero site went down on me, so I can't play. :(
Just got my beta unit today! Just in time for freezing Boston weather ;) Great job to the water hero team.
Thanks for the update!
Hey Jeff, we are planning to ship the initial early beta units within the next week. We had an unexpected bug rear its ugly head, so are delaying shipping until it is fixed. Thanks again for volunteering to be an early beta tester!
Wondering if you have any updates on shipping? You last mentioned that you expected to ship the beta units at the end of September, but I have not seen anything. Thanks!
Hey Brian and Jeff, we'll have an update out next week.
Brian, sorry to hear about your neighbors!
Also wondering if there are any updates? Thanks!
Any updates? Two neighbors just had broken pipe leaks in their homes and I am getting antsy for a system. Thanks.
Hey Jeff, we will have an update out within a week.
Almost June. Wondering if you have any updates?
Hello, also looking for an update. Thanks!
Hi, the last update was over a month ago... can you please provide one?
Any updates to share?
Hey John & Jeff, we'll be providing an update on Beta Rollout next week.
Any more updates on the beta rollout?
How soon will we hear if we are chosen for the early beta test? Thanks!
Thanks for the update Dan, lots of great information!
Thanks Jeff! Working to get this out by the end of the week.
Hi Dan, looking forward to the update!
We apologize for the delay in the current update.
A significant update will release next week, once we have a few more ducks saluting.
Thanks for your patience.
Hi - I also came here looking for an update...hoping it's still coming!
Tomorrow is February 1, 2016. I appreciate the fact that you are dealing with some tough issues and working diligently to provide us with a polished final product...I get that. That being said, I find it less than respectful that you have not provided an update in over 6 weeks. How long does it take to type 3 or 4 lines of text? Perhaps I am the only one who feels that you should shoot out a simple 2-4 sentence update at least once a month to show your backers that you appreciate us as much as we appreciate you and your product.
The last update was December 16, 2015 and believe the team likes to provide feed back every 3-4 weeks with major announcements. I am sure once the PCB has been hammered out and finalized the next step will be mass production of the main board and hopefully we shall see a Beta roll out for our testing.
Its been a long haul for many of us KS backers but I am sure when the final product arrives it will have met and exceeded our expectations.
Any up to date news?
Looking forward to the next update! Hope to hear from you guys soon!
Any new updates?