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Plumbing catastrophe avoidance for everyone.  Stops pipe bursts & small costly plumbing leaks.  SmartPhone controlled & easy install
Plumbing catastrophe avoidance for everyone.  Stops pipe bursts & small costly plumbing leaks.  SmartPhone controlled & easy install
Plumbing catastrophe avoidance for everyone. Stops pipe bursts & small costly plumbing leaks. SmartPhone controlled & easy install
372 backers pledged $64,024 to help bring this project to life.

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    1. Yves Racine on February 20

      Hi @Dan, could you refund me for my wife pledge (order #80)? I haven't received anything from you (only my order #396)....


    2. Dan Sterling Creator on January 2

      Hi Mohammed, we will gladly refund your original pledge. As you may know, in addition to offering our backers a refund, we also offer the option to change your pledge to the two options we have created: (1) our invasive, plumber installed P-100 unit which includes shut off or (2) our non-invasive K-100 which you can install yourself and provides real time water usage and leak alerts, but no shut off. Thanks for your support, and Happy New Year!

    3. Mohammed Issa on January 1

      I invoke my rights under Kickstarter's Terms of Use:
      "Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backers whose reward they do not or cannot fulfill."
      This is my formal request for a refund of my pledge amount.

    4. Yves Racine on November 19

      Hi, no updates and no delivery for my orders since I posted a month ago...

    5. Missing avatar

      Biju Vaderiyattil on October 25

      How do I get a refund?

    6. Missing avatar

      Ricardo Brugos Espina on October 20

      Hello Dan,
      I bought the original water hero, but my meter is outside the house. I was asked if I want to wait for the new model that works near the house, and decide to wait. What are still my options? (get the original mode, wait, get money back) and how long to get the new model?

    7. Yves Racine on October 16

      Hi Dan,

      I've not received my orders (2) for my wife and myself. What's the status?


    8. Missing avatar

      coolcatiger on August 7, 2017

      Any update when I will received my reward?

    9. Dan Sterling Creator on July 31, 2017

      Hi Dragan,

      An update is in the works and should be out by the end of this week.


    10. Dragan Čolaković on July 31, 2017


      It's been a while since last update in April. When can we expect to hear more from you and your team on progress you've made?

    11. Pedro Bittencourt on July 5, 2017

      Hi Dan,

      I would like to receive the product as is, my original pledge was

      INTERNATIONAL WATER HERO SUPER EARLY ADOPTERS: Full Water Hero Package includes 100-240 VAC power supply with EU plug adapter. Includes Premium App upgrade for free. At this time, we can ship anywhere in the world except Germany.

      Ships anywhere in the world
      Estimated delivery: Oct 2015

      As the promise is long delayed I ask you: what can you offer me now? any working version? If not I would like to have my money back.

      I truly understand the difficulties of hardware development ("been there, done that"), but the delay is too long for me and I no longer live in a house with my own meter.


    12. Missing avatar

      Patrick on May 29, 2017

      @Phil Stevens,

      I believe everyone wants to see the final product in their hands. Having been one of the first Alpha / Beta testers for the product I can affirm its been a long journey for all. Many iterations of hardware and software has been seen.

      Key things for me is seeing the final release of the DIY automated shut off valve. Next a comprehensive API for local access and control of the Water Hero system. Lastly, to see tighter integration with third party services and products like security, home automation, and energy management.

      Key areas for improvement are charting, graphing, historic recall, scheduling, alerts, diagnostics, and smart applications.

    13. Missing avatar

      Phil Stevens on May 18, 2017

      Hey, Patrick, I'm just asking whether I'm going to see this thing! You would figure that it would have been sooner rather than later. Would have been nice if Dan had replied. Guess he doesn't respond to all comments.

    14. Missing avatar

      Patrick on April 26, 2017

      It's apparent to me you didn't read the update that was just released.

    15. Missing avatar

      Phil Stevens on April 25, 2017

      Any chance were getting this thing this decade or should I just write this off?

    16. Dan Sterling Creator on February 17, 2017

      Hi Brian, we are preparing a full update this weekend and have it out early next week.

    17. Missing avatar

      Brian on February 16, 2017

      Whats going on with the project? Can we get some updates. When are we getting products that we backed years ago? Thanks

    18. Dan Sterling Creator on January 24, 2017

      Hi Sebastien, the Beta testing is going well, with Beta units up, running and being tested on 4 continents now! We will have a Backer Update out next week.

    19. Sebastien Benoit on January 23, 2017

      Hi WaterHero! Dou you have any updates on the beta testing and as to when the "normal" units are planned to ship?

    20. Pedro Bittencourt on November 21, 2016

      Hi Guys,

      I've been reading the updates and I would like to check your estimates for shipping dates.
      Thank you,

    21. Dan Sterling Creator on November 16, 2016

      Hi Brian, detailed backer update within a week. Key update is that initial beta units have been under testing for the last three weeks by several of our early beta Kickstarter testers.

    22. Missing avatar

      Brian on November 16, 2016

      Any updates? This product was funded nearly 2 years ago.

    23. Jeff DeWolfe on October 26, 2016

      Also received and installed. Their website is having issues. They are aware and working on it.

    24. Missing avatar

      Bernie Herman on October 26, 2016

      Received my beta unit. Install went smooth. But the my.waterhero site went down on me, so I can't play. :(

    25. Missing avatar

      John Lohavichan on October 26, 2016

      Just got my beta unit today! Just in time for freezing Boston weather ;) Great job to the water hero team.

    26. Jeff DeWolfe on October 15, 2016

      Thanks for the update!

    27. Dan Sterling Creator on October 14, 2016

      Hey Jeff, we are planning to ship the initial early beta units within the next week. We had an unexpected bug rear its ugly head, so are delaying shipping until it is fixed. Thanks again for volunteering to be an early beta tester!

    28. Jeff DeWolfe on October 14, 2016

      Wondering if you have any updates on shipping? You last mentioned that you expected to ship the beta units at the end of September, but I have not seen anything. Thanks!

    29. Dan Sterling Creator on July 15, 2016

      Hey Brian and Jeff, we'll have an update out next week.
      Brian, sorry to hear about your neighbors!

    30. Jeff DeWolfe on July 15, 2016

      Also wondering if there are any updates? Thanks!

    31. Missing avatar

      Brian on July 3, 2016

      Any updates? Two neighbors just had broken pipe leaks in their homes and I am getting antsy for a system. Thanks.

    32. Dan Sterling Creator on June 1, 2016

      Hey Jeff, we will have an update out within a week.

    33. Jeff DeWolfe on May 28, 2016

      Almost June. Wondering if you have any updates?

    34. Jeff DeWolfe on April 28, 2016

      Hello, also looking for an update. Thanks!

    35. Missing avatar

      Brian on April 28, 2016

      Hi, the last update was over a month ago... can you please provide one?

    36. Jeff DeWolfe on March 19, 2016

      Any updates to share?

    37. Dan Sterling Creator on March 10, 2016

      Hey John & Jeff, we'll be providing an update on Beta Rollout next week.

    38. Missing avatar

      John Lohavichan on March 8, 2016

      Any more updates on the beta rollout?

    39. Jeff DeWolfe on February 29, 2016

      How soon will we hear if we are chosen for the early beta test? Thanks!

    40. Jeff DeWolfe on February 15, 2016

      Thanks for the update Dan, lots of great information!

    41. Dan Sterling Creator on February 10, 2016

      Thanks Jeff! Working to get this out by the end of the week.

    42. Jeff DeWolfe on February 8, 2016

      Hi Dan, looking forward to the update!

    43. Dan Sterling Creator on February 2, 2016

      We apologize for the delay in the current update.
      A significant update will release next week, once we have a few more ducks saluting.
      Thanks for your patience.

    44. Missing avatar

      Ron Kaledas on February 1, 2016

      Hi - I also came here looking for an update...hoping it's still coming!

    45. Missing avatar

      Patiently Waiting on January 31, 2016

      Tomorrow is February 1, 2016. I appreciate the fact that you are dealing with some tough issues and working diligently to provide us with a polished final product...I get that. That being said, I find it less than respectful that you have not provided an update in over 6 weeks. How long does it take to type 3 or 4 lines of text? Perhaps I am the only one who feels that you should shoot out a simple 2-4 sentence update at least once a month to show your backers that you appreciate us as much as we appreciate you and your product.

    46. Missing avatar

      Patrick on January 4, 2016

      The last update was December 16, 2015 and believe the team likes to provide feed back every 3-4 weeks with major announcements. I am sure once the PCB has been hammered out and finalized the next step will be mass production of the main board and hopefully we shall see a Beta roll out for our testing.

      Its been a long haul for many of us KS backers but I am sure when the final product arrives it will have met and exceeded our expectations.

    47. Missing avatar

      Phil Stevens on December 31, 2015

      Any up to date news?

    48. Jeff DeWolfe on December 14, 2015

      Looking forward to the next update! Hope to hear from you guys soon!

    49. Missing avatar

      Brian on December 7, 2015

      Any new updates?

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