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Ergonomically designed custom earphones with Hi-Fi sound and wired/Bluetooth interchangeable modules.
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2,441 backers pledged $290,408 to help bring this project to life.

Progress Report & Shipping Timeline

Posted by HelloEar (Creator)
56 likes
Dear backers,  

Shipping of the regular version by the end of this month is of certainty now.

To ensure the steady and safe of the battery, they need to stay still for a month since produced. In another words, the bluetooth modular can only be shipped a month later than the regular ones, which is the end of the July. But each backers with passed orders can receive a pair of regular Arc first. Because we really want share the Arc with our great backers eagerly despite this action will add our shipping cost largely. And bluetooth modules will be shipped as soon as they are ready.

So all the backer with passed orders can enjoy the comfort and joy brought by Arc as soon as possible.

Plus, all the backers who have not uploaded your ear photos, please submit the photos as soon as you can so we can custom the earphones for you.

There have been some exciting breakthroughs which were achieved by solving some producing and supplying problems. The mess production is finally upon us. Perfection is what we are after and many adjustments have been made on the Arc.

This is the final version in our factory in Shenzhe after many tests and trails in procedures and details for satisfactory product.
This is the final version in our factory in Shenzhe after many tests and trails in procedures and details for satisfactory product.

 Apology for the waiting. The difficulties in mass production is more than we expected and we’d rather polish each detail until they shine with perfection or at least satisfactory.

We replaced the paper package from earlier design with delicate transparent plastic capsule-like outfit for HelloEar Arc earphones.

The perfect Arc we expect is on the left while the paper package is cheaper and easier. But we have chosen to follow the heart.
The perfect Arc we expect is on the left while the paper package is cheaper and easier. But we have chosen to follow the heart.

 

On the right is the testing version and after several adjustments the final version on the left comes into being.
On the right is the testing version and after several adjustments the final version on the left comes into being.

 

Comparison in detail
Comparison in detail

 

The final version is the bottom one.
The final version is the bottom one.

 

The delicate detail of the capsule cover.
The delicate detail of the capsule cover.

There is a holder inside the capsule cover, which makes the earphones sprout-like and stand up for observation from every angel. How brilliant, our designer!

A transparent holder built by models in high accuracy.
A transparent holder built by models in high accuracy.

 

The holder had many different versions.
The holder had many different versions.

 

There are many tiny adjustment in details.
There are many tiny adjustment in details.

Can you recall the improvement we made changing the whole design for better noise insulation? Here are the details and a lot of work had been done pursing more comfort and easier production.

From left to right, our first, second, third version of front stopper, each one made out of its time and capital consuming metal model for the doable test. You can see the subtle evolution and hence appreciate its well tested comfort and noise insulation function.

In the last two versions, after countless debate and discussion, the coexistence of comfort and noise insulation function has been guaranteed.
In the last two versions, after countless debate and discussion, the coexistence of comfort and noise insulation function has been guaranteed.

 

Silicon stopper, just took out from the model.
Silicon stopper, just took out from the model.

In order to have a more reliable plug structure, we also had some adjustment, which includes stronger structure and new design.

 A tiny plug includes four individual metal needles. We made three models to have this structure finalized. The yellow needles works as signal conveyor, and the silver needles are to keep the plug in fixed position so the using time could be prolonged.

Two versions of the silver needles, perfected through many trails. The needles were made of spring steel with a stamping process so its metal stress can be released and thus acquire longer use.
Two versions of the silver needles, perfected through many trails. The needles were made of spring steel with a stamping process so its metal stress can be released and thus acquire longer use.

 

They are extremely tiny, making the production very difficult. Good new is that we have managed it.
They are extremely tiny, making the production very difficult. Good new is that we have managed it.

Another component on the plug, the R and L signs also has its evolving story. It is one of our designer’s favorite and also one of the not easy parts.

This is it.
This is it.

 

To have the product exactly as we designed, the efforts we made on such a tiny part are not tiny. As you can see, the one on the lower right corner is the final version, and the one on the left lower corner its last. They are made of stainless steel and the technology is powder metallurgy method, which are made by same factory manufacturing the metal parts on LV bags. While pursuing this goal, we are quite amazed by the sophisticated technologies applied on such a tiny part.

This is the side look of the plug. Such a tiny part and so not easy to make to have the look and function at the same time.
This is the side look of the plug. Such a tiny part and so not easy to make to have the look and function at the same time.

We designed a portable bag for Arc earphones so the they can fit in your pocket or bag in a neat and space saving way.

The one on the lower right corner is the final version.
The one on the lower right corner is the final version.

 

We applied three different sewing technologies, used same cloth as in diving suit so the bag is soft and durable. Best protection we can have on Arc earphones.
We applied three different sewing technologies, used same cloth as in diving suit so the bag is soft and durable. Best protection we can have on Arc earphones.

 These are the effort we made for perfection. Each polished detail is to make sure the most desired version of Arc will be shipped to you. This is our dream, so is our commitment to you.  

Apology again for the delay in shipping, and we have been trying our best to make mess production happen. Now all the certifications have been acquired including the material safety and bluetooth approval and the factory has began producing in small amount. We will keep up the pace nicely and neatly.  

None of this can ever be possible without our dearest backers, who have been nothing but supportive of us on this project for so long. Thanks to you, the greatest backer ever, the perfected Arc is now presented finally, hopefully you will be greatly amazed by it.  

Thank you to all the backers again, let’s look forward to its arrival together.

Best,

HelloEar Arc Team

HelloEar, Eric Sukut, and 54 more people like this update.

Comments

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    1. Missing avatar

      Tamara Green on

      We have had promised dates for a while now. Earlier, we were promised the regular ARC set in June (then it was apparently pushed back without any kind of update). Then we were promised regular set PLUS blue tooth by the end of July. Today is 7/25/17 and I still have not received either set. As quoted in your most recent statement, "We are very pleased to announce that most of the regular ARCs have been shipped already and the Bluetooth modular will be shipped soon. We will finish the sending of the tracking numbers to each individual early next week. You can then track the status on your ARC." "Bluetooth modular will be shipped soon"? What exactly does that mean?!? Originally you said July. How much longer are we going to have to wait? I've been patient...but I'm getting tired of waiting. I've never backed a project that I've had to wait so incredibly long to receive. :(

    2. Ed Dulong
      Superbacker
      on

      All I want is a new update.

    3. Yashwanth Remidi on

      I have waited for so long for these headphones. Now I have doubts on all startups like these and kickstarter. I just wanted decent wireless earphones and I thought why not try something new; wrong choice. I planned for my earphones in december and now i have to order some temporary ones since these guys haven't built my earphones yet. Should have gone with some standard wireless earphones like jaybird or beats.

    4. Missing avatar

      Guy Bastien on

      I am still waiting for my headphone. If I don't get them I will file a complaint with my credit card company.
      Please, someone, give me an update.

    5. Rosie Ed on

      Is there an update? I did not receive the regular Arc.

    6. Angel Janne on

      this is a fraud

    7. Missing avatar

      Dave Banen on

      another status update is needed please. WE're now half into July !!!!

    8. Brian Long on

      How do I know that my ear data was accepted and accurate? Also, can I get some update on when my order will ship? I donated enough for the regular and the Bluetooth and I'm completely fine if you break up the shipments.

    9. Yevhenii Berezan on

      Xiaomi Launches HelloEar Arc Custom Earphone Priced At 299 Yuan ($43).
      The HelloEar Arc custom earphone is already available on Mi home and is expected to start shipping on August 22.

      Losing any interest in Kickstarter...

    10. Missing avatar

      Kenyetta Stockdale on

      I ordered the Bluetooth version as well and would like everything at once. Thank you!

    11. Missing avatar

      Colin Turner-Kerr on

      Any news please? - have these been shipped?

    12. Missing avatar

      Clay on

      Has shipping started yet? I really need a new set of ear buds and have been waiting and waiting for these to arrive! Thanks!

    13. Missing avatar

      Jack Provet on

      Can you confirm that everything for my order looks good, like the pictures for example? And will I get a shipping update soon? Thanks I'm really excited

    14. Missing avatar

      chris karch on

      I would like mine shipped as soon as anything can be shipped. I need a new set asap.

    15. Missing avatar

      Thomas McDougal on

      I uploaded ear data a few weeks ago after not getting the email to do so (in this case, i didn't see your latest update either), my status still says checking? Do i need to do something else to allow timely processing and shipment? Thank you!

    16. Ptr Em on

      Yes all in one package will be great!

    17. Missing avatar

      Jessica on

      Has shipping begun? Can you provide any documentation to reassure us that you have in fact produced the product and started shipping it?

    18. Missing avatar

      Tamara Green on

      @HelloEar Creator...
      If you haven't begun shipping yet I would prefer my parcel all together. I am assuming it's not too late to make this request as there has not been an update that the shipping process has begun. Thanks so much!

    19. Rafael Aust on

      Hey there HelloEar Team,
      very much looking forward to my bluetooth bundle. You have my full understanding for any delays in shipping. As someone who has run a project himself, I'd rather receive my pledge reward a couple of months later than expected instead of getting a premature product.

      Thanks for all of the incredible work you've obviously been putting into the developement and optimization of your headphones. Can't wait to test them out though.

      All the best from Germany!

    20. HelloEar Creator on

      @Ptr Em As mentioned in the latest update, if you want all in one package, it will be shipped by the end of July. Please confirm if you need all in one package soon.
      @hans sackman it is quite not possible for us to ship thousands of package at once. So we will ship them part by part. The tracking number will be provided as soon as we can.

    21. Missing avatar

      hans sackman on

      Hello@creator,
      Can you please give an update about the status of the delivery.
      Thanks.

    22. Ptr Em on

      I ordered the bluetooth version as well, could I receive everything in one shipment? If so, when is the estimate for this, getting anxious :/

    23. HelloEar Creator on

      @A. Huber yes, we will take care of it.

    24. Missing avatar

      Matthias Breithaupt on

      Can't you declare the first shipment as the regular version and then declare the bluetooth module as bluetooth module with the difference between the two versions? That would be 100% legal, since that's what you are shipping. We shouldn't have to pay more duty because of two shipments.

      e.g.:
      I ordered: (2x) HelloEar Arc Bluetooth earphones for 189 $
      You declare the first parcel as: (2x) HelloEar Arc earphones for $129
      You declare the second parcel as: (2x) HelloEar Arc Bluetooth module for $60

      So everything would be both 100% legal and 100% correct.

    25. Missing avatar

      A. Huber
      Superbacker
      on

      Hi, I would also prefer to receive everything in one package. Thanks.

    26. Sungwan Ham on

      Hey guys, the whole package looks awesome and can't wait to get mine.
      I recently moved and was wondering how to update my shipping address?

    27. HelloEar Creator on

      @Rachel Heckbert yes, we will take care of that.

    28. Rachel Heckbert
      Superbacker
      on

      Hello @Creator! I would like to request that everything be shipped to me at once. I'm more then willing to be patient and wait :)
      Thanks!

    29. HelloEar Creator on

      @PallaviBhatt the details of shipping is not clear at this moment. Sorry.

    30. HelloEar Creator on

      @A.J. Rohan on this matter, our solution is 'no new is good news'. So there isn't confirmation email if the photos are good. But we do check the orders if requested. Your bluetooth Arc in translucent black order is perfect. We will ship it next week.

    31. Missing avatar

      PallaviBhatt on

      sounds great, however, was wondering when will I receive these in India

    32. Missing avatar

      A.J. Rohan on

      Was there any confirmation email sent to ensure new ear photos were suitable? I submitted my updated photos a while back but have not heard if they were acceptable at this point. Thanks in advance for any update.

    33. HelloEar Creator on

      @Zachary Jacobs ,Enrique Chavez, Sotong Xin, Andie Chenier private messages have been sent to you, please be aware of this.

    34. Andie Chenier on

      While I love the update, i am still not able of uploading my photos as requested. Everytime I try, it hets stuck at upload and tells me to het a different picture. Which I have done, several times.

    35. Missing avatar

      Sotong Xin on

      Hi! May i know if the ear photos i reuploaded was fine? my email is ika.xin@gmail.com!

    36. Missing avatar

      Enrique Chavez on

      I got the address link but I am still waiting for a new upload link. for my "bad pictures" I either need a new link or i need my money back I am over this at this point. And whats this about having to pay Customs twice? How many countries do you need to ship this to before it comes to the US?

    37. Missing avatar

      Zachary Jacobs on

      I need to update my mailing address. Can you please provide a contact email? Thank you.

    38. HelloEar Creator on

      @Enrique Chavez The new photos uploaded will be processed within a week and if the photos are doable, your Arc will be shipped by the end of this month. But as mentioned in the update, backer need to pay custom twice. If you want the reward in one package, we can arrange that too.
      And private messages has been sent to you regarding the address.

    39. HelloEar Creator on

      @sebastiank90 thank you for supporting us.

    40. Missing avatar

      Enrique Chavez on

      So since you kicked back my photo that was taken just how instructed how much longer am i going to have to wait once you have all of your stuff together? This whole thing has honestly been frustrating, The first round of emails you sent out I wasn't even apart of it so I missed out on that. Not that it did any good because you couldn't ship like you wanted anyways.

      So main question once i retake the photo again. How long till i get my ear phones?

      How do i Change my shipping address? I've asked this a few times already and no response I have since moved and need it changed...

      I hate to say it like this but It seems the only way you'll see it.

    41. Missing avatar

      sebastiank90 on

      Awesome work! I love the details you are providing and the development of the different design. Especially the Left Right design is a great idea!
      Looking forward to it!

    42. HelloEar Creator on

      @Penley Chan, Stefanie Van Leiden yes, we will take care of it.
      @Tamara Green thank you for your advice.

    43. Missing avatar

      Penley Chan on

      @Creator, I too would prefer have the package as a whole at end of July.
      Regards

    44. Missing avatar

      Tamara Green on

      I am grateful for the update (finally). Honestly, I could care less about the packaging and all the details regarding the specs on plastic vs paper and clear holder, etc (I am going to throw this out anyhow!). In addition, I have sent two emails regarding the need to add a purchase of the lightening cable and no response. I want to be able to purchase this separately. Truly excited to receive this product as I paid for it back in JANUARY and have waited a long 5-6 months (or more if shipping doesn't occur when stated). I am so hopeful this product takes care of my problem of not being able to wear ear buds!

    45. Stefanie on

      @Creator I would prefer sending the package as a whole end of July. Thanks.

    46. HelloEar Creator on

      @Penley Chan, Stefanie Van Leiden sorry that we can not mark the second package as gift cause it may lead to bigger problem if detected. But we can ship the entire thing in one package by the end of July if you prefer it. Please reply so we can know what to do.
      @Stephen Macdonald, Jeannine, Maggie Lee, Josh Taylor, Caio Nery Filho, Willim, amin farhan thank you for supporting us, our great backers!
      @David Rheinheimer, H4nn1b4l thank you for the good advice, we will keep them in mind.

    47. Missing avatar

      H4nn1b4l on

      Great update so far. Keep in mind that the packaging is just a temporary used thing, most users will store the earphones in the bag. So please do not spend too mich money and resources on that packaging, I would be totaly satisfied by a grey cardbord box as packaging if the contained earphones meet our desired quality.

    48. Missing avatar

      David Rheinheimer on

      Congratulations on the progress! Looking forward to receiving my nice earphones.

      Is there some opportunity for early backers to comment on design? Perhaps this is where. So, I recommend:
      1. Ensure you reduce environmental footprint as much as possible. This includes packaging. Which is better for the environment (in both production & disposal), paper or plastic?
      2. The silver part of the earphones should be smooth & elegant. So, the R & L symbols should be small and unobtrusive, rather than on the outer part (at least this is my opinion from the photos - maybe they are better than the photos).
      3. If you can't find perfection, seek "at least great", not "at least satisfactory" :)

    49. Missing avatar

      Jim Behling on

      Can you let me know if everything is good with my pictures. Also I need to change my address. Could you email me with a way how to do it.

    50. Stefanie on

      Great update, thanks! Generous offer to pay the shipping cost for the bluetooth module. Would it be an option to send the bluetooth module marked as gift, to avoid paying taxes twice (approx €24 for packages over €21!)?