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Ergonomically designed custom earphones with Hi-Fi sound and wired/Bluetooth interchangeable modules.
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2,441 backers pledged $290,408 to help bring this project to life.

Ear Data Upload & Product Progress

Posted by HelloEar (Creator)
22 likes

Dear backers,

After a huge undertaking, we have finished validating the ear data survey development and sent it to you last week, now please check your email you confirmed in our last survey including spam box, and then upload your ear data and conform other information associated with your pledge through the link in the survey, the link is unique and corresponding to your order. The deadline to confirm this is March 22nd.

Prodcut Progress

As mentioned in the comment, we redesigned Arc to improve noise insulation. Now, we finished it and tested it, the improvement is noticeable. The improved structure can better fit the ear canal to reduce sound leakage. It also improves sound quality especially low frequency.

 

Up to now, everything is going well and we will focus on product quality and mass production from now. The most critical core work has been completed, but there will still be a lot of time-consuming work, such as product packaging, Bluetooth certification, security certification in different countries and regions. These jobs will be slightly delayed for some time, but will not affect the final production of the product. Every backer will get an updated Arc.  

Thank you for backing us.

Best,

HelloEar Arc Team

HelloEar, Adam, and 20 more people like this update.

Comments

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    1. Luke Warm on

      Same as Erik and Caleb, I haven not been able to upload my ear data either.

    2. Erik Van Tulder on

      Hi, I sent you guys an e-mail; I know it's after the deadline, but somehow the email didn't reach me either. Is it too late to still get in on the survey for my pledge?

    3. Caleb Woo on

      Hi, I somehow lost the email, how can I upload my ear data to the project? my email: calebwoo@hotmail.com

    4. Missing avatar

      Rush Dougherty on

      Can you please send me the link for the ear data survey. I've deleted the email you sent.

    5. Missing avatar

      luca on

      I cannot find the link in the email sent. Can you re-send it?

    6. Missing avatar

      Roger Kaufmann on

      I never received the link for sending in my pictures, so I've emailed them to you (info@helloear.com). Hope that works.

    7. HelloEar Creator on

      @ralf wagenleitner Could you send your order ID to info@helloear.com?
      @Shaun Southcombe We have resent it to you.
      @Sin Lee Could you send a screen shot to info@helloear.com?

    8. Missing avatar

      Sin Lee on

      i still couldnt upload the photo.
      Is there any others ways to send to you ?

    9. Missing avatar

      Shaun Southcombe on

      hi can you please send me the link
      thank you

    10. Missing avatar

      ralf wagenleitner on

      Hi there,

      1) I m not sure if I can add the second wearer. Whenever I click it to add the second one for my wife it goes into loop. I guess I should be able to set up at least another name.

      2) I can t finish second upload. It always times out. Servers crowded?

    11. HelloEar Creator on

      @Lindsay @Divakar Ahuja We have resent it to you, please check your email.

    12. Missing avatar

      Lindsay
      Superbacker
      on

      I have not received a survey either.

    13. Missing avatar

      Divakar Ahuja on

      I cannot find the link in the email sent. Can you re-send it?

    14. Missing avatar

      Divakar Ahuja on

      I cannot find the link in the email sent. Can you re-send it?

    15. HelloEar Creator on

      @Joseph 'Mojo' Narvaez @DJ Koeman @tareq @Marcus Jau Chan We have resent it to you, please check.
      If you still cannot find the survey, please send your kickstarter name and exact backer number to info@helloear.com.

    16. HelloEar Creator on

      @Joseph 'Mojo' Narvaez @DJ Koeman @tareq @Marcus Jau Chan We have resent it to you, please check.
      If you still cannot find the survey, please send your kickstarter name and exact backer number to info@helloear.com.

    17. Missing avatar

      DJ Koeman on

      i have not seen the email with survey either....

    18. Missing avatar

      tareq
      Superbacker
      on

      Hi - have still not received survey - is there any other way of accessing it?
      tareqali@hotmail.com

    19. Marcus Jau Chan on

      Hi there. I'm having problems uploading my photos onto the website. Have tried numerous times. Just wondering if anyone else is experiencing the same problem?

    20. Joseph 'Mojo' Narvaez on

      Hate to say it, but I still cant find any emailed survey, I even clearing my spam folder every day after checking it just to keep it as empty as possible in order to ensure I don't miss it.

    21. HelloEar Creator on

      @Michael A. Atkinson Sorry for failure to make it clear, when respond 'please check', we have resent it.
      Hi all Please check your email including spam box, we have sent it again. And you can search key words 'ear data' in your email as well.

    22. Missing avatar

      David Weight on

      I have still not received a survey, I sent an email as requested on the 16/3 and still nothing

    23. Missing avatar

      Amber Ortega on

      Still no email re ear data upload.

    24. Missing avatar

      christopher teskey
      Superbacker
      on

      Hi I emailed a couple of days ago as I had not received the survey can you post a common link or resend please.

    25. Missing avatar

      Suzanne Walsh on

      I emailed 2 days ago and have not heard back in my spam nor in my inbox. Who is the sender?

    26. Missing avatar

      Michelle Mui on

      Hi! This is the email about uploading the picture of our ears right? I have not received an email either. I checked inbox and spam.

    27. Missing avatar

      Patrick Marson Ong on

      Hi, no emails yet for the link to upload both inbox and spam. Please check and resend. Thank you.

    28. Missing avatar

      Mary K Keroack on

      I have not received your email either and I have received all your other ones.. You must have an issue on your end. Hopefully you can resend soon.

    29. Missing avatar

      Michael A. Atkinson on

      @creator: it sure looks like you're having outbound email issues based on the comments backers are writing. It isn't terribly helpful for you to tell people to check their email. It would be more helpful if you told a backer that their survey had been resent, if that's the case.

    30. Missing avatar

      christopher teskey
      Superbacker
      on

      I have emailed info@helloear.com. to get the survey sent to me as I did not receive it with my details, backer number etc but no reply. Please send it so I can upload before the cut off date.

    31. HelloEar Creator on

      Please check!

    32. Missing avatar

      Arian David Wahidi on

      I haven't received the mail with the unique URL to submit my pictures/options. Please resend so I can submit before the deadline.

    33. Rene Francisco
      Superbacker
      on

      I haven't received the mail with the unique URL to submit my pictures/options. Please resend so I can submit before the deadline.

    34. NARAYANA DAS on

      I have checked email daily and have not received the survey for color or photos. I've checked and rechecked inbox and spam folder. Please help me with this.

    35. Morgan William on

      I have checked email daily and have not received the survey for color or photos. I've checked and rechecked inbox and spam folder. Please help me with this.

    36. Missing avatar

      Michael A. Atkinson on

      Survey received at 9:33pm CDT and successfully submitted.

    37. HelloEar Creator on

      @Gannon @Michael A. Atkinson @Marco Zamberlan Please check your email.
      @Youbin Benjie Lee Our engineer will check every ear data and if anything wrong we will contact you.

    38. Missing avatar

      Youbin Benjie Lee on

      Hi, can we get a confirmation on whether our photos are sufficient or not?

    39. Missing avatar

      Marco Zamberlan on

      I haven't received the email with the link for uploading the photos. Could you please send me it again?

    40. Missing avatar

      Michael A. Atkinson on

      Did anyone actually receive the survey?

    41. Gannon
      Superbacker
      on

      Hi, I too have not received the survey email. Can you resend it? I am a Backclub member and paid differently, so I might not have made the normal list...

    42. HelloEar Creator on

      Please check your email.

    43. Missing avatar

      Sebastien Nadeau on

      Hi, unfortunately i have not received the email you mention in your update. Can it please be resent ?

    44. Missing avatar

      Aristyo Rahadiyan
      Superbacker
      on

      Received the survey and uploaded the photos required, as well as filling in address and my choice of color.

      Can you please confirm that my ear photo is sufficient?

    45. Missing avatar

      Nantakorn Chaiwanon on

      Hi I already check my mail box and i haven't received the mail to upload the ear photo. Please resent it to me again.
      Chaiwanon@hotmail.com

    46. HelloEar Creator on

      Hi all, if you didn't receive the survey, please send your exact Kickstarter name and backer number to info@helloear.com.

    47. Missing avatar

      Mathieu Berniqué on

      I have not received the survey!
      Can you send it back please.

    48. luigi torrieri on

      I meant that I have not received the email. Please re-send