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Ergonomically designed custom earphones with Hi-Fi sound and wired/Bluetooth interchangeable modules.
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2,441 backers pledged $290,408 to help bring this project to life.

Pledge Survey & Coin Information

Posted by HelloEar (Creator)

Dear Backers, 

Thank you again for backing HelloEar and helping us bring Arc to life! Your support means so much to our team. 

As communicated on the campaign page under “Comments” on 22nd January, we will send out the pledge survey with a dedicated link in email, through which you can confirm your pledge, make color selections and upload your ear photos. Before that, we are asking you please help us update the coin list and familiarize yourself with the ear photo taking process again. 

What you need to do: Please verify that the coin you plan to use in your region or country is included in our coin list and the coin is still valid on market.

Where: Click the google doc link to access the coin list. The link is here: 

How: After verifying the coin, you DO NOT need to do anything if it is accurate. If NOT, please contact with the correct coin for your country/region and the diameter (in mm). When: The deadline to confirm coin list is February 4th

Ear photo taking process 

Below is a simple diagram that explains how to take your photo.

We will send you an email with a dedicated link soon after this, please check your emails thoroughly including spam box to make sure you don’t miss it. 

Best, HelloEar Arc Team


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    1. Missing avatar

      Thomas Eriksson on

      No serven received, nor the suggested coin for Sweden been added to the list.

    2. Missing avatar

      Renee on

      No Survey Received, the only one on 24/25 January was listing the coins to take the pictures and a diagram of how to take the photograph. I`m Still the survey of Colors and when we can start sending the pictures. I`m Confused.

      I`m with Jonny, his words are mine. Please make it less confuse.

    3. Missing avatar

      Long Shing Cheung on

      @HelloEar , same with other backers commented below, still have not yet received survey to choose preference and upload ear photo, is there any update?

    4. Missing avatar

      Barbara Franks on

      I did not receive the survey. Please resend.

    5. Missing avatar

      Aliska on

      @HelloEar, same as the other comments below, it seems we're receiving conflicting communications. If you have sent the email for us to upload photos - can you please send again. If not, can you please let us know when you will be sending it. Thanks

    6. Missing avatar

      Griffin Suparto on

      I'm with Jonny, I did not receive a survey in regards to uploading any pictures or choosing colors.

    7. Jonny

      @HelloEar could you please spell out exactly what "surveys" you have sent us?

      As far as I can tell you've sent several emails about the coin list - sent via KS as well as direct to our KS email. This was only an advance "holding" email with notice that a survey will follow in February.

      Today you have sent the KS survey: but this is ONLY confirming KS email and physical postage address. Confusingly it mentions that you have sent us the survey dated 24 Jan. If you mean the above coin reference email, fine - but if there is another survey email we've missed please do let us know.

    8. Missing avatar

      Tamara Green on

      We still have not received the pledge survey with dedicated link that was supposed to be sent on 1/22. I just want to double check that we haven't missed something. We have check trash and spam folders...nothing there.

    9. Sergiu Lupșe on

      I looked for a survey to upload both photos of ear reference but I didn't find a link. Can you send it again please. Thanks.

    10. Missing avatar

      Renee on

      The e-mail with the survey to send the pictures and choose color will come later on right? I didn't receive any survey yet.

    11. Missing avatar

      Oliver Rupp on

      Hey HelloArc,
      I wrote you an email, that the 2 francs of Switzerland has a diameter of 27,4 and not 26,8 like in the coinlist. Will you correct this?