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Secure laptop backpack with no outer zips. They're all against your back for safe, calm city travel, to work and on holiday. Now available at
Secure laptop backpack with no outer zips. They're all against your back for safe, calm city travel, to work and on holiday. Now available at
1,091 backers pledged £63,743 to help bring this project to life.

Problems + solutions: future updates, celebration + rewards!

Posted by Sarah Giblin (Creator)

Dear RiutBag backers, last week RiutBag soared into a new world. It will be created for its 1074 backers who took a look, decided it was for them, pledged and provided their details to ensure their pledge reached Kickstarter in time. Thank you for each thing you did to make this happen. If you haven't filled in your address survey, now's the time to do it!

From now onwards, we've got a real life case study ahead of us of us: how to make one prototype into over 1000 sturdy, well finished and high standard RiutBags. Problems will arise. I am here to identify them, give you early notice and solve them!

Updates on problems + solutions

I'm going to keep communicating honestly and with integrity so that you know if a problem will impact your delivery date or whether it can be solved. Each update will include a section on problems + solutions with a blog for more information.

Here's today's blog post about two problems which have arisen: one material we're trying to source and manufacturing dates. In today's blog you'll find my approach and what I'm doing to fix these things: I will know at the end of next week, after my visit to the factory in Fujian, China, what the outcome will be. So keep your eyes out for updates!

Riut blog
Riut blog

After feedback from some backers that the number of updates was too many, I'm going to send one update every two weeks from now on - there may be an extra one in exceptional circumstances. 

For anyone who would prefer more information, I will be blogging about problems and solutions in detail much more frequently at You might find this interesting if you are running your own business, you are considering doing so, or simply if you want to know what I'm up to and what my approach is.

Celebration + rewards

Now that I've addressed the risks, let's have a look at the positives! Last Wednesday was a colossal day. Together, we got over the line to successfully fund a new idea. Riut celebrated in London with backers in person, on Twitter and online via the livestream! Here are the photos!

Selection of RiutBag backers' party photos: click to see them all!
Selection of RiutBag backers' party photos: click to see them all!

Many of us were only brought together by the Kickstarter campaign! I'm especially grateful to those backers who took a risk and came to join us. It was great to meet you and show you that I am real, the RiutBag prototype really does exist and I'm here to listen to your bag woes and create something better!

When Kickstarter says that rewards must be the creation of the project, I don't take that lightly. For those backers who chose to receive greetings cards as part of their reward, I designed, printed and constructed each card to delight you when it arrives. Here's a quick timelapse video of the construction repeated for almost 100 cards! 

 project video thumbnail
Replay with sound
Play with
RiutBag backers' cards being constructed by Sarah Giblin - click for more like this

Backers at this level (greetings card, signed RiutBag and February delivery), be assured your cards are printed, constructed, written and posted to reach you before 25th December! 


Next week I'm off to Fujian, China to finalise manufacturing details. This will get us closer to the beginning of the final manufacture process and understand whether the risks that have a arisen will impact the delivery of your RiutBags. 


Please know, I am more than happy to answer your questions, concerns and interests via the comments section or private messages.

Over the Kickstarter campaign I answered all questions and comments within 24 hours. Now that I'm in the manufacturing process, I will read questions within 24 hours and respond to urgent requests. However, expect my response to be within the week - especially whilst I'm in China without internet on some days. 

Kind regards and wish me luck!


Louise, Griffin Granberg, and 19 more people like this update.


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    1. Sarah Giblin 2-time creator on


      Hi there! Last day in China. I've seen the RiutBag to be produced by the factory in Huian, China. After a few final amends I'm really happy and we're on track to get the RiutBags to you at the right quality and time. Good news!

      My VPN keeps cutting out - as does internet in general. You can see photos and blogs of my trip so far that I've managed to get up on

      I leave tonight from China and get back late on Friday. Then I'll show you the working conditions on the production line, ages or workers, salaries and set up. Lots of photos to share.

      So next update this Friday when I'm back in a crisp, cold and Christmassy England.

      Kind regards


    2. Sarah Giblin 2-time creator on


      Thanks for allowing me to be honest about my errors and to show you how I'm correcting them. I'm here working to make it happen and show you how.

      Good news! We solved the base material problem and we're back on track! Here's the blog explaining my errors, my action and a little bit about how things work over I'm China and, likely, at this end of the supply chain anywhere. Proper update next week as promised!

      Problems + solutions: RiutBag material found + back on track! | RiutBag. Rucksack with no outer zips = carefree city travel.

      Kind regards


    3. Lee Masoud Wilson on

      Thank you for continuing to communicate frequently and honestly, I'm certain that all backers appreciate this. I'm confident that the production will be a success and look forward to wearing your creation (and spotting other RiutBags whilst out and about!).

    4. Andy Topham on

      Hi Sarah, many thanks for the card, a very nice touch!! Remember this: "Problems are only opportunities with thorns on them" - keep going, you are doing the right thing!!

    5. Sarah Giblin 2-time creator on


      I've just had a great question from a backer about the risks I raised in this update. I want to share my answer with you so that you are all in the loop.

      *Beginnings of text from main comments page*

      Hi backer

      Thanks so much for getting in touch with your kind words and this important question. It helps me to understand with which information my backers need more clarification.

      In direct answer to your question: timescales, not the project as a whole, may be affected. Of all the backers, February and March deliveries would be impacted. However, below you'll see the problems that have arisen and my solution to correct them!

      Here are the two problems:

      1) One material is proving hard to source: the base material for the RiutBag is often available but is currently very difficult to find. This has lost us two weeks in being able to order the materials - I estimate.

      2) If the base material sourcing pushes our timescales, getting the RiutBags out of China before Chinese New Year in February becomes a real challenge

      Here's what I'm doing to fix this situation and bring the timescales back into line with my plan.

      I'm flying out to China on Monday to view the base material available to factory as well as suitable alternatives which are in good supply. With this material choice question solved, we can order the large quantities of all materials, get the final version of the RiutBag made in the final materials and get the February and March RiutBags out to backers - on time!

      I'll be able to confirm at the end of next week how the material for the base is going to impact the project. My news may well be positive, so keep an eye out on my blog which I'll be updating if I can get online in China.

      If you have more questions on this or anything else, please keep asking. I hope this is helpful to you and other backers. It's certainly helpful for me to explain and share.

      Kind regards


      p.s. I'm looking forward to using my RiutBag too! This idea has been on my mind for 2 years on every journey, in every busy market place, in each queue. I'm waiting for it with you guys! And I'm doing everything I can to get it to us all so we can start using them!

      p.p.s. I'll share my answer to you hear on my blog and on my update so everyone's in the loop on this.

      *End of text from main comments page*

    6. Sarah Giblin 2-time creator on

      @Jauvane Oliveira

      Thanks so much Jauvane. It's a big relief to know I can share risks with backers and receive thanks. I want to share the real journey; not the censored version. This way, when the RiutBags are on time, you'll know the many steps it took to make that happen. And if the RiutBags are late, you'll know exactly why.

      I'm about to post an answer to a question I just had on the comments page. If goes into more detail about the problems, the possible impact and what I'm doing to fix them.

      Great to hear from you as well as having your backing.

      Kind regards


    7. Jauvane Oliveira

      Good luck in China. Do let us know as things move forward. It is refreshing to read how things are flowing.

    8. Sarah Giblin 2-time creator on


      *Thank you*!

    9. Sarah Giblin 2-time creator on

      @Ng Jun Siang

      Thank you for these kind words! This is the biggest learning curve of my life and you're all invited to share in it. There's nothing better I can do than be honest with you about every stage. Thank you for welcoming that.

      It's at times like this when I turn to cliche to help: believing is seeing. And I'm doing everything I can to make sure you see your RiutBags in 2015!

    10. Ng Jun Siang on

      Lovely news! Looking forward to hearing from you again from Fujian.