Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
... still waiting for my refund...
Can someone create an online petition just so we can all sign and request for action from the authorities against Kickstarter and these jokers from Instacube?
I don't understand why Kickstarter can't do anything about this. Because of this experience, I have stopped supporting Kickstarter. I need my refund NOW!
Call your credit card companies to file a dispute / charge back.
My info says that the pledge was collected August 2012.
I requested a refund September 2014.
So, 27 months waiting for the refund.
just another person waiting for his refund....
Hello, I'm still waiting for my refund to my credit card, for more then 4 years!!! Any updates where my money is stuck?
Still waiting on my refund for five units, 4 years and counting...How much longer do I have to wait to get my money back? Its not to late to do the right thing, REFUND!!! please.
These cubes do exist. I saw one today at the Mission Ceviche food counter inside the Gansevoort Market in NYC. I have not received my cube. I asked for a refund several times and still have not received a refund. How did that little food counter get a cube while everyone on kickstarter is left hanging?
Still waiting on a refund or something to show for my 100 dollars.
I still have not received a refund as well.
Hi Kick no mo, check out the email I sent you - (gmail) - it should have some more information regarding the questions you were asking. Let me know if it helps at all.
Functions, like all off the functions of the instacube?? Being able to only see my own photos is super lame. I could buy a digital picture frame and have more functionality then your product.. What a joke.. Open it up, let us do with it what we want or this will just be another thing in the landfill..
To Kick No Mo,
The Instacube should work with a software update - though the functions will change as a result of Instagram's rule change. Send email to firstname.lastname@example.org if you are still having issues accessing your instagram account on your Cube.
FYI people still waiting. Instagram updated its terms of service and the instacube no longer works.
Just another refund request here that's been "on the list" for years now.
Waiting for my refund - any updates? What's going on?
Waiting for years!
Never ever received my devices or any refund!
I requested a refund years ago and still waiting,
Still waiting refund. Please, be right... A year waiting
Update succeeded. But I only see my own images instead of my followers.
Looks like the app was "fixed" but now I can only see the pics that I upload and not the people that I follow. Did I miss a steps or is this now how it is going to work?
Apps created on or after Nov 17, 2015 can take advantage of Sandbox mode right away. Apps created before this date will only be able to use Sandbox mode after June 1, 2016, but can still start submitting for review. On June 1, 2016 any app that has not been reviewed and approved will be set to sandbox mode.
How can we fix this? :(
Rune, it is an error with Instagram plugins. I am now getting it too. Sounds like others with other apps are also experiencing the issue as well.
I got two, one of them
Works, so far... For 2 days the second one give me a 403 error when logging in
Haven't received an update on my refund in 7 months. Emailed again 3 weeks ago, no response at all. Originally requested a refund in August of 2015 and was told I was "on the list". This is ridiculous for a project I backed almost 4 years ago.
Still waiting on my refund for five units. How much longer do I have to wait to get my money back? Its been almost a year since your last update. Its not to late to do the right thing, REFUND!!! please.
I know it says be respectful and considerate, but this is getting beyond a joke. Another refund request here, though given what everyone else is still saying here, let's assume it's the usual bull crap cut and paste response email you always send out. I think we've all waited long enough. If you can pay someone to sit there answering complaints, you can start refunding us our damn money. OUR money.
Yes, another refund request from me too. I received a response from your team to a direct email in early August indicating that refunds would be issued "according to available resources," and you'd let me know when you expect this to happen. Another nearly 9 months had elapsed (and about 3.5 years since I gave you my money in the first place) and still no refund, no reply, no Kickstarter update.
I understand you can't refund money if the funds aren't there, but some regular proactive communication would go a long, long way to easing frustration and general negative feelings I'm sure a lot of backers still have.
Thanks for reading.
Any news on my refund ?
Hello, Could you guys give me an update on my refund request?
My wife and I have made two humans since I requested the refund initially.
Thanks for your response in advance.
I'm still waiting for my refund. I requested it like since Jun 18 2013.
Sigh... I'm still waiting for my refund... If you haven't yet contacted the FTC I would recommend it, it takes about 10 minutes to fill out a complaint on their website.
Instacubes stuck on startup logo!!! Any fixes?
Thanks Cora, so for you, it took ~9 months to get the refund.
@Peter Wysoczanski, did you get your refund?
My info says that the pledge was collected August 2012. I requested a refund September 2014.
So, 17 months waiting for the refund.
Still waiting my refund! It's a shame!!!!
August 21st is when my monies was collected, I asked for a refund July 3rd 2013
@Francesc: It was in April 2015 (I backed the project in August 2012).
Still Waiting on a refund.
Cora, when did you first request the refund?
I finally received my refund. Thank you.
I HOPE next 2016 will be the year when i finally get my refund. I'm sick and tired of this.
I think we should organize and sue you - still got no refund.
STILL waiting on my refund, but you know it's only been a couple of years so I should be more patient... right? .... Cue yet another crappy cut and paste apology / we're getting to them email in 3...2...1...
My Instacube is stuck at the logo screen. It's a a month out of warranty and the best the company can do is to offer a half price replacement and I have to pay to ship them the broken device. It's only had maybe 3 weeks of usage since it was original intended as a gift for 2 people, but this project was delayed so long that they both passed away before it was delayed. And I had no use for it until recently.
I want my refund !
Hello, I'd like to know when should I expect to get my refund.
Can I get my refund years after this whole thing please?
I want my money back.