Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Haven't received an update on my refund in 7 months. Emailed again 3 weeks ago, no response at all. Originally requested a refund in August of 2015 and was told I was "on the list". This is ridiculous for a project I backed almost 4 years ago.
Still waiting on my refund for five units. How much longer do I have to wait to get my money back? Its been almost a year since your last update. Its not to late to do the right thing, REFUND!!! please.
I know it says be respectful and considerate, but this is getting beyond a joke. Another refund request here, though given what everyone else is still saying here, let's assume it's the usual bull crap cut and paste response email you always send out. I think we've all waited long enough. If you can pay someone to sit there answering complaints, you can start refunding us our damn money. OUR money.
Yes, another refund request from me too. I received a response from your team to a direct email in early August indicating that refunds would be issued "according to available resources," and you'd let me know when you expect this to happen. Another nearly 9 months had elapsed (and about 3.5 years since I gave you my money in the first place) and still no refund, no reply, no Kickstarter update.
I understand you can't refund money if the funds aren't there, but some regular proactive communication would go a long, long way to easing frustration and general negative feelings I'm sure a lot of backers still have.
Thanks for reading.
Any news on my refund ?
Hello, Could you guys give me an update on my refund request?
My wife and I have made two humans since I requested the refund initially.
Thanks for your response in advance.
I'm still waiting for my refund. I requested it like since Jun 18 2013.
Sigh... I'm still waiting for my refund... If you haven't yet contacted the FTC I would recommend it, it takes about 10 minutes to fill out a complaint on their website.
Instacubes stuck on startup logo!!! Any fixes?
Thanks Cora, so for you, it took ~9 months to get the refund.
@Peter Wysoczanski, did you get your refund?
My info says that the pledge was collected August 2012. I requested a refund September 2014.
So, 17 months waiting for the refund.
Still waiting my refund! It's a shame!!!!
August 21st is when my monies was collected, I asked for a refund July 3rd 2013
@Francesc: It was in April 2015 (I backed the project in August 2012).
Still Waiting on a refund.
Cora, when did you first request the refund?
I finally received my refund. Thank you.
I HOPE next 2016 will be the year when i finally get my refund. I'm sick and tired of this.
I think we should organize and sue you - still got no refund.
STILL waiting on my refund, but you know it's only been a couple of years so I should be more patient... right? .... Cue yet another crappy cut and paste apology / we're getting to them email in 3...2...1...
My Instacube is stuck at the logo screen. It's a a month out of warranty and the best the company can do is to offer a half price replacement and I have to pay to ship them the broken device. It's only had maybe 3 weeks of usage since it was original intended as a gift for 2 people, but this project was delayed so long that they both passed away before it was delayed. And I had no use for it until recently.
I want my refund !
Hello, I'd like to know when should I expect to get my refund.
Can I get my refund years after this whole thing please?
I want my money back.
A few more months go by and STILL NO REFUND. I know it says "be respectful and considerate" but you are really pushing me to my limit here. I mean what do we have to do to get our money back exactly? Get legal involved?
DO NOT SEND ME ANOTHER EXCUSE EMAIL. Just put the money back on my card. MY money, NOT your money. That would be really awesome.
Applause is due... Incredible. "Estimated delivery October 2012."
Some of us have been patient, but you are clearly uninterested in fulfilling your commitment. My expectations are realistic and based on your history, so I don't expect a response, but I continue...
Please though, humor me for a moment before going back to the task of selecting hardware partners or including other software features. I promise to stop the cheap shots herein.
For projects backed before Oct 19 2014: https://www.kickstarter.com/terms-of-use/oct2012
Under "Projects: Fundraising and Commerce": "Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backer whose reward they do not or cannot fulfill."
I think that clause should 'kick in' prior to shipping units for retail sale, or at least within a couple years, no? When do you think it should be enacted?
I was actually promised a refund via support channel previously, but I don't see it happening.
I'll go ahead and wish you a happy 4 year anniversary of estimated launch.
It is a couple weeks early, but what are weeks/months/years anyway?
A total fail...
I don't mind to have waited more than two years of delays, a startup can have many troubles and I backed the project knowing that. What I do not accept at all is them sending the product to me without the proper tax information and me having to pay for them (51.28€) in order to receive the product, and them not wanting to fix THEIR mistake. They recognised it was their mistake, they just didn't wanted to take their responsibility on it, even with a proper apology. They just said that: "there is no way for us to know the rules, regulations, customs, systems, paperwork, codes, laws, or rulings of every single country" Really?! Of course I expect you to do that before sending something to another country!
But the worst of all, Kickstarter refused to mediate in that problem or even to contact them to encourage them to do things properly...
Not backing another project again, Kickstarter doesn't deserve it, and I am really sorry for the projects that do deserve it, but Instacube is clearly not one of them neither...
Where is my refound?
Yes, I would like a refund this is retarded. Two years and nothing.
STILL NO REFUND. Come on guys, seriously.. just give me my money back, it's MY money. No more excuse emails. REFUND me please.
When can I expect to get my refund?
Have not heard from anyone from the company. Have not received the product. No refund either.
Hope somebody gets in touch with me soon cause this is just ridiculous. 2 years!!
Finally received my refund after so many years of waiting.. Thank god.
I received my two black cubes over the weekend. I've only opened one to test today. Immediately saw an imperfection in the matte finish beginning to peel away, however remaining software setup and build quality seems solid. Button depress with a satisfying "clunk" and the touch screen is responsive. I ran it straight for about three hours plugged into my computer's USB port until it started to flicker constantly. I have the most recent software version so unsure if this is an anomaly or if this is to be expected. Will try again tomorrow.
What happened to Facebook integration?
I received mine but really don't like them. Can I get a refund?
I have not received mine - quantity 2. Can you confirm I am still on the list.
I also have not received mine
Still waiting for a refund...
Just received my Lover's Pair in black... actually happily surprised. It's the #CUBE branded product and is MUCH better than the beta unit I was given a long time ago as a tester. Build quality, screen and the setup were all greatly improved. Also am seeing video playback work perfectly for the first time. Yes, it was horribly late but they delivered the product as promised. My daughter is still waiting for notice of receiving her two but this I got what I pledged for and it delivers on what it was sold as. Hope the rest of you still waiting get yours!
sending obsolete garbage doesn't negate your stealing people's money for years. all of you should be in jail.
I still haven't recieved the product. I want a refund, and can't find any contact information.
I have never received the Instacube, nor have I received a refund. I have read the Verge, however. The feds are going after Kickstarter fraudsters. http://www.theverge.com/2015/6/11/8765557/ftc-kickstarter-deceptive-fraud-doom-that-came-atlantic-city
Two years and three months later, my Vintage Green Cube arrives... not laser engraved with my Instagram handle (as promised), nor is it number (as promised).
Two grades of plastic (exterior); a decal for the stripes.
"Collector's Limited Edition Instacube! This is a VIP batch just for VIP Kickstarter backers! One "Vintage Spring" Instacube in Kickstarter Green, individually numbered ___/1000 and laser engraved with your Instagram handle or name (optional). This is the only time we will ever offer Instacube in this amazing throwback retro green!"
For those still awaiting their Slice...my two Instacubes that were meant to arrive in March 2013 are due to arrive this Tuesday!
finally got my lover's pair of instacube(hastagcube) after paying a surcharge for the shipping of $40 for 2 units. Totaling $239+40=$279 for 2 units. Shipping via Fedex was fast too!
I'm just glad I finally received them esp since I've struck this project off as a failure.
Whoever had to clean up after the original project group, I give you my small token of gratitude you guys finally delivered after 3 years.
I was actually just about to post the same article.
Perhaps if enough of us contact the FTC (the agent for the above case is listed at the bottom of the article) we can finally get some action taken.
Here is an interesting article about a settlement between the FTC and another Kickstarter project that screwed their backers.
Hopefully this will set some type of precedence for crowd funding.
It's quite sickening that Kickstarter isn't doing anything about this. It's $621,049 of people's hard-earned money!
I know most people wont do this, but if you can. Locate a media source and tell them the story. I think it's very weird that Kickstarter and D2M are not responding and don't feel a need to respond to consumers. I just submitted the story to NBC/ABC for consideration. Easy to find, just Google your favorite news networks contact!