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Liberating Instagram photos from your smart device, Instacube feeds your favorite images wirelessly at 3x the size.
Liberating Instagram photos from your smart device, Instacube feeds your favorite images wirelessly at 3x the size.
3,434 backers pledged $621,049 to help bring this project to life.

Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!

    1. Chris C. 4 days ago

      Haven't received an update on my refund in 7 months. Emailed again 3 weeks ago, no response at all. Originally requested a refund in August of 2015 and was told I was "on the list". This is ridiculous for a project I backed almost 4 years ago.

    2. Missing avatar

      idntt on April 13

      Still waiting on my refund for five units. How much longer do I have to wait to get my money back? Its been almost a year since your last update. Its not to late to do the right thing, REFUND!!! please.

    3. Angela Simpson on March 22

      I know it says be respectful and considerate, but this is getting beyond a joke. Another refund request here, though given what everyone else is still saying here, let's assume it's the usual bull crap cut and paste response email you always send out. I think we've all waited long enough. If you can pay someone to sit there answering complaints, you can start refunding us our damn money. OUR money.

    4. Missing avatar

      Gregory Blum on March 20

      Yes, another refund request from me too. I received a response from your team to a direct email in early August indicating that refunds would be issued "according to available resources," and you'd let me know when you expect this to happen. Another nearly 9 months had elapsed (and about 3.5 years since I gave you my money in the first place) and still no refund, no reply, no Kickstarter update.

      I understand you can't refund money if the funds aren't there, but some regular proactive communication would go a long, long way to easing frustration and general negative feelings I'm sure a lot of backers still have.

      Thanks for reading.

    5. Marcus Puchalla on March 11

      Any news on my refund ?

    6. Missing avatar

      Brandon Burke on March 7

      Hello, Could you guys give me an update on my refund request?
      My wife and I have made two humans since I requested the refund initially.

      Thanks for your response in advance.

    7. Virgil Sambo on February 23

      I'm still waiting for my refund. I requested it like since Jun 18 2013.

    8. Nic Hayes on February 7

      Sigh... I'm still waiting for my refund... If you haven't yet contacted the FTC I would recommend it, it takes about 10 minutes to fill out a complaint on their website.

    9. K Bhanot on February 6

      Instacubes stuck on startup logo!!! Any fixes?

    10. Missing avatar

      Francesc on February 5

      Thanks Cora, so for you, it took ~9 months to get the refund.
      @Peter Wysoczanski, did you get your refund?
      My info says that the pledge was collected August 2012. I requested a refund September 2014.
      So, 17 months waiting for the refund.

    11. Oi-Lionheart on January 22

      Still waiting my refund! It's a shame!!!!

    12. Peter Wysoczanski - Obsidan Order on January 9

      August 21st is when my monies was collected, I asked for a refund July 3rd 2013

    13. Cora on January 9

      @Francesc: It was in April 2015 (I backed the project in August 2012).

    14. Peter Wysoczanski - Obsidan Order on January 7

      Still Waiting on a refund.

    15. Missing avatar

      Francesc on January 7

      Cora, when did you first request the refund?

    16. Cora on January 6

      I finally received my refund. Thank you.

    17. Cora on December 27

      I HOPE next 2016 will be the year when i finally get my refund. I'm sick and tired of this.

    18. Heinz Grünwald on November 30

      I think we should organize and sue you - still got no refund.

    19. Angela Simpson on November 23, 2015

      STILL waiting on my refund, but you know it's only been a couple of years so I should be more patient... right? .... Cue yet another crappy cut and paste apology / we're getting to them email in 3...2...1...

    20. Mike DiGiovanni on November 10, 2015

      My Instacube is stuck at the logo screen. It's a a month out of warranty and the best the company can do is to offer a half price replacement and I have to pay to ship them the broken device. It's only had maybe 3 weeks of usage since it was original intended as a gift for 2 people, but this project was delayed so long that they both passed away before it was delayed. And I had no use for it until recently.

    21. Cora on October 20, 2015

      Hello, I'd like to know when should I expect to get my refund.

    22. Javi Fernández Riverola on October 7, 2015

      Can I get my refund years after this whole thing please?
      I want my money back.

    23. Angela Simpson on September 24, 2015

      A few more months go by and STILL NO REFUND. I know it says "be respectful and considerate" but you are really pushing me to my limit here. I mean what do we have to do to get our money back exactly? Get legal involved?

      DO NOT SEND ME ANOTHER EXCUSE EMAIL. Just put the money back on my card. MY money, NOT your money. That would be really awesome.

    24. Missing avatar

      Brandon Burke on September 11, 2015

      Applause is due... Incredible. "Estimated delivery October 2012."

      Some of us have been patient, but you are clearly uninterested in fulfilling your commitment. My expectations are realistic and based on your history, so I don't expect a response, but I continue...

      Please though, humor me for a moment before going back to the task of selecting hardware partners or including other software features. I promise to stop the cheap shots herein.

      For projects backed before Oct 19 2014:

      Under "Projects: Fundraising and Commerce": "Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backer whose reward they do not or cannot fulfill."

      I think that clause should 'kick in' prior to shipping units for retail sale, or at least within a couple years, no? When do you think it should be enacted?

      I was actually promised a refund via support channel previously, but I don't see it happening.

      I'll go ahead and wish you a happy 4 year anniversary of estimated launch.
      It is a couple weeks early, but what are weeks/months/years anyway?

    25. Dani Devesa on August 28, 2015

      A total fail...

      I don't mind to have waited more than two years of delays, a startup can have many troubles and I backed the project knowing that. What I do not accept at all is them sending the product to me without the proper tax information and me having to pay for them (51.28€) in order to receive the product, and them not wanting to fix THEIR mistake. They recognised it was their mistake, they just didn't wanted to take their responsibility on it, even with a proper apology. They just said that: "there is no way for us to know the rules, regulations, customs, systems, paperwork, codes, laws, or rulings of every single country" Really?! Of course I expect you to do that before sending something to another country!

      But the worst of all, Kickstarter refused to mediate in that problem or even to contact them to encourage them to do things properly...

      Not backing another project again, Kickstarter doesn't deserve it, and I am really sorry for the projects that do deserve it, but Instacube is clearly not one of them neither...

    26. Oi-Lionheart on August 20, 2015

      Where is my refound?

    27. Andrew O'Neal on August 10, 2015

      Yes, I would like a refund this is retarded. Two years and nothing.

    28. Angela Simpson on August 3, 2015

      STILL NO REFUND. Come on guys, seriously.. just give me my money back, it's MY money. No more excuse emails. REFUND me please.

    29. Ron Stehouwer on August 2, 2015

      When can I expect to get my refund?

    30. Ahmad Ihsan on August 1, 2015

      Have not heard from anyone from the company. Have not received the product. No refund either.

      Hope somebody gets in touch with me soon cause this is just ridiculous. 2 years!!

    31. Chong Chee Wee on July 29, 2015

      Finally received my refund after so many years of waiting.. Thank god.

    32. Marcus Nelson on July 27, 2015

      I received my two black cubes over the weekend. I've only opened one to test today. Immediately saw an imperfection in the matte finish beginning to peel away, however remaining software setup and build quality seems solid. Button depress with a satisfying "clunk" and the touch screen is responsive. I ran it straight for about three hours plugged into my computer's USB port until it started to flicker constantly. I have the most recent software version so unsure if this is an anomaly or if this is to be expected. Will try again tomorrow.

    33. Aylin on July 25, 2015

      What happened to Facebook integration?

    34. Silas Miller on July 23, 2015

      I received mine but really don't like them. Can I get a refund?

    35. Jeff Driscoll on July 18, 2015

      I have not received mine - quantity 2. Can you confirm I am still on the list.

    36. Missing avatar

      Vivian Chang on July 15, 2015

      I also have not received mine

    37. Malcolm Torino on July 14, 2015

      Still waiting for a refund...

    38. Rob Kubasko on July 10, 2015

      Just received my Lover's Pair in black... actually happily surprised. It's the #CUBE branded product and is MUCH better than the beta unit I was given a long time ago as a tester. Build quality, screen and the setup were all greatly improved. Also am seeing video playback work perfectly for the first time. Yes, it was horribly late but they delivered the product as promised. My daughter is still waiting for notice of receiving her two but this I got what I pledged for and it delivers on what it was sold as. Hope the rest of you still waiting get yours!

    39. Missing avatar

      tanya on July 6, 2015

      sending obsolete garbage doesn't negate your stealing people's money for years. all of you should be in jail.

    40. Giulliano Mosena on July 2, 2015

      I still haven't recieved the product. I want a refund, and can't find any contact information.

    41. Lori Hobson on June 15, 2015

      I have never received the Instacube, nor have I received a refund. I have read the Verge, however. The feds are going after Kickstarter fraudsters.

    42. Missing avatar

      Brian Sooy on June 15, 2015

      Two years and three months later, my Vintage Green Cube arrives... not laser engraved with my Instagram handle (as promised), nor is it number (as promised).

      Two grades of plastic (exterior); a decal for the stripes.

      "Collector's Limited Edition Instacube! This is a VIP batch just for VIP Kickstarter backers! One "Vintage Spring" Instacube in Kickstarter Green, individually numbered ___/1000 and laser engraved with your Instagram handle or name (optional). This is the only time we will ever offer Instacube in this amazing throwback retro green!"

    43. Tim on June 12, 2015

      For those still awaiting their two Instacubes that were meant to arrive in March 2013 are due to arrive this Tuesday!

    44. Carson Yim on June 12, 2015

      finally got my lover's pair of instacube(hastagcube) after paying a surcharge for the shipping of $40 for 2 units. Totaling $239+40=$279 for 2 units. Shipping via Fedex was fast too!

      I'm just glad I finally received them esp since I've struck this project off as a failure.

      Whoever had to clean up after the original project group, I give you my small token of gratitude you guys finally delivered after 3 years.

    45. Alex Crandall on June 11, 2015

      I was actually just about to post the same article.

      Perhaps if enough of us contact the FTC (the agent for the above case is listed at the bottom of the article) we can finally get some action taken.

    46. Dean L on June 11, 2015

      Here is an interesting article about a settlement between the FTC and another Kickstarter project that screwed their backers.

      Hopefully this will set some type of precedence for crowd funding.

    47. Euwing Tham Tatt Wah on June 6, 2015

      It's quite sickening that Kickstarter isn't doing anything about this. It's $621,049 of people's hard-earned money!

    48. Michael on May 28, 2015

      I know most people wont do this, but if you can. Locate a media source and tell them the story. I think it's very weird that Kickstarter and D2M are not responding and don't feel a need to respond to consumers. I just submitted the story to NBC/ABC for consideration. Easy to find, just Google your favorite news networks contact!

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