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A total fail...
I don't mind to have waited more than two years of delays, a startup can have many troubles and I backed the project knowing that. What I do not accept at all is them sending the product to me without the proper tax information and me having to pay for them (51.28€) in order to receive the product, and them not wanting to fix THEIR mistake. They recognised it was their mistake, they just didn't wanted to take their responsibility on it, even with a proper apology. They just said that: "there is no way for us to know the rules, regulations, customs, systems, paperwork, codes, laws, or rulings of every single country" Really?! Of course I expect you to do that before sending something to another country!
But the worst of all, Kickstarter refused to mediate in that problem or even to contact them to encourage them to do things properly...
Not backing another project again, Kickstarter doesn't deserve it, and I am really sorry for the projects that do deserve it, but Instacube is clearly not one of them neither...
Where is my refound?
Yes, I would like a refund this is retarded. Two years and nothing.
STILL NO REFUND. Come on guys, seriously.. just give me my money back, it's MY money. No more excuse emails. REFUND me please.
When can I expect to get my refund?
Have not heard from anyone from the company. Have not received the product. No refund either.
Hope somebody gets in touch with me soon cause this is just ridiculous. 2 years!!
Finally received my refund after so many years of waiting.. Thank god.
I received my two black cubes over the weekend. I've only opened one to test today. Immediately saw an imperfection in the matte finish beginning to peel away, however remaining software setup and build quality seems solid. Button depress with a satisfying "clunk" and the touch screen is responsive. I ran it straight for about three hours plugged into my computer's USB port until it started to flicker constantly. I have the most recent software version so unsure if this is an anomaly or if this is to be expected. Will try again tomorrow.
What happened to Facebook integration?
I received mine but really don't like them. Can I get a refund?
I have not received mine - quantity 2. Can you confirm I am still on the list.
I also have not received mine
Still waiting for a refund...
Just received my Lover's Pair in black... actually happily surprised. It's the #CUBE branded product and is MUCH better than the beta unit I was given a long time ago as a tester. Build quality, screen and the setup were all greatly improved. Also am seeing video playback work perfectly for the first time. Yes, it was horribly late but they delivered the product as promised. My daughter is still waiting for notice of receiving her two but this I got what I pledged for and it delivers on what it was sold as. Hope the rest of you still waiting get yours!
sending obsolete garbage doesn't negate your stealing people's money for years. all of you should be in jail.
I still haven't recieved the product. I want a refund, and can't find any contact information.
I have never received the Instacube, nor have I received a refund. I have read the Verge, however. The feds are going after Kickstarter fraudsters. http://www.theverge.com/2015/6/11/8765557/ftc-kickstarter-deceptive-fraud-doom-that-came-atlantic-city
Two years and three months later, my Vintage Green Cube arrives... not laser engraved with my Instagram handle (as promised), nor is it number (as promised).
Two grades of plastic (exterior); a decal for the stripes.
"Collector's Limited Edition Instacube! This is a VIP batch just for VIP Kickstarter backers! One "Vintage Spring" Instacube in Kickstarter Green, individually numbered ___/1000 and laser engraved with your Instagram handle or name (optional). This is the only time we will ever offer Instacube in this amazing throwback retro green!"
For those still awaiting their Slice...my two Instacubes that were meant to arrive in March 2013 are due to arrive this Tuesday!
finally got my lover's pair of instacube(hastagcube) after paying a surcharge for the shipping of $40 for 2 units. Totaling $239+40=$279 for 2 units. Shipping via Fedex was fast too!
I'm just glad I finally received them esp since I've struck this project off as a failure.
Whoever had to clean up after the original project group, I give you my small token of gratitude you guys finally delivered after 3 years.
I was actually just about to post the same article.
Perhaps if enough of us contact the FTC (the agent for the above case is listed at the bottom of the article) we can finally get some action taken.
Here is an interesting article about a settlement between the FTC and another Kickstarter project that screwed their backers.
Hopefully this will set some type of precedence for crowd funding.
It's quite sickening that Kickstarter isn't doing anything about this. It's $621,049 of people's hard-earned money!
I know most people wont do this, but if you can. Locate a media source and tell them the story. I think it's very weird that Kickstarter and D2M are not responding and don't feel a need to respond to consumers. I just submitted the story to NBC/ABC for consideration. Easy to find, just Google your favorite news networks contact!
You can't get a charge back..it's way too late in the game now.
@angela call you credit card company file a dispute against the company, only thing is you'll need to provide proof you never got your item. Show them messages you sent them, their kickstarted page and so on as proof. That's what I did over a year ago and got my money back
Well I still haven't received my refund for this and it's been what? 2 years or something? Really poor form by the company. They keep making excuses. I just want my money back. How hard can it be to issue a refund?
Where's my green version?
Also: My white one has been crapping out and shutting down. Is it running out of RAM or something?
Refund please...or at least ship me the 2 cubes I paid for years ago!
How to have a refund?
Refund please, to Italy.
Please, can someone contact me to speed up the refund?
I'm still waiting. I'm so disappointed. I was just offered another Kickstarted project I am so excited about, but I can't bring myself to support it since getting screwed on this one! Moreover, i'm pissed that SOME people actually got it and not other... is it those that made a stink? It'd almost be better if nobody got one. Seems like favouritism now. I'm in Canada, so how do I file a complaint... anyone know?
Can i have my refund back please...its been too long
Can I have a copy of the receipt for the two Instacubes?
Shipping agent is requesting due to customs...
I want a refund! Haven't received a damn thing.
So backers are still waiting for delivery and these knuckleheads are already selling them to the public online? Is that right? That is fudged up! I still want my cubes even though I hear they are pretty much a piece of junk.
I received my pair just before the weekend. Good job delivering despite the setbacks in the project. I was asked If I wanted a black #cube instead of a black instacube. I said it was ok, and I got a black #cube and a white Instacube.
I was promised a refund quite some time ago, but still haven't received anything. When will I get it??
Hello, I'd like to receive a refund on the two Instacubes I payed for in December 2012 and still haven't received...
I wonder if we should start warning your Amazon buyers about your after-sales (lack of) service...
Three years! How should I still be waiting for what I've pledge for!? This is ridiculous ! You're selling it on line ! But not sending those for who has pledge on your project
I'm very disappointed
Which excuses are gonna sending me this time!? Please just tell us that we'll never get it
Still waiting come on this is shocking!!
back this project over 2 years ago and STILL have not received my #cube. Ridiculous.
Has anyone received their black instacubes yet? I've seen them on amazon "#Cube" as they are being called now, and I'm pretty damn pissed off that they are for sale there, yet I haven't gotten anything even though I backed this project in August 2012 like everyone else . I know a few of you have gotten them, but I haven't seen anyone say anything about the black ones. Just curious. Thanks
I got my $ back. Thanks. Still disappointed in the whole thing
You need to contact them citing their promise to refund you once they had sold your item elsewhere. It took me several months but I got my money back by IBAN in the end.
Hey guys, you can seek out a refund if you used Amazon Payments. Just log into Amazon Payments and search for this transaction. Let them handle it. Also, kickstarter doesn't support it's customers or fans so i'd wait till products actually launch.
filed a complaint on California's Better Business Bureau. I suggest you all do the same and see if we can't garner some attention.
seriously, where the hell is this. I backed it over 2 years ago and nothing.