Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Can I have a copy of the receipt for the two Instacubes?
Shipping agent is requesting due to customs...
I want a refund! Haven't received a damn thing.
So backers are still waiting for delivery and these knuckleheads are already selling them to the public online? Is that right? That is fudged up! I still want my cubes even though I hear they are pretty much a piece of junk.
I received my pair just before the weekend. Good job delivering despite the setbacks in the project. I was asked If I wanted a black #cube instead of a black instacube. I said it was ok, and I got a black #cube and a white Instacube.
I was promised a refund quite some time ago, but still haven't received anything. When will I get it??
Hello, I'd like to receive a refund on the two Instacubes I payed for in December 2012 and still haven't received...
I wonder if we should start warning your Amazon buyers about your after-sales (lack of) service...
Three years! How should I still be waiting for what I've pledge for!? This is ridiculous ! You're selling it on line ! But not sending those for who has pledge on your project
I'm very disappointed
Which excuses are gonna sending me this time!? Please just tell us that we'll never get it
Still waiting come on this is shocking!!
back this project over 2 years ago and STILL have not received my #cube. Ridiculous.
Has anyone received their black instacubes yet? I've seen them on amazon "#Cube" as they are being called now, and I'm pretty damn pissed off that they are for sale there, yet I haven't gotten anything even though I backed this project in August 2012 like everyone else . I know a few of you have gotten them, but I haven't seen anyone say anything about the black ones. Just curious. Thanks
I got my $ back. Thanks. Still disappointed in the whole thing
You need to contact them citing their promise to refund you once they had sold your item elsewhere. It took me several months but I got my money back by IBAN in the end.
Hey guys, you can seek out a refund if you used Amazon Payments. Just log into Amazon Payments and search for this transaction. Let them handle it. Also, kickstarter doesn't support it's customers or fans so i'd wait till products actually launch.
filed a complaint on California's Better Business Bureau. I suggest you all do the same and see if we can't garner some attention.
seriously, where the hell is this. I backed it over 2 years ago and nothing.
Please can we have some sort of update when we might receive these?
Im still waiting for mine in London, England.
You haven't sent an update since November last year and it seems like I've thrown $239 down the drain.
Is there any way people can get a refund or at least some response from a human as to when we these are likely to ship?
I feel like I'll be dead before these ever arrive or the product will just be obsolete.
If you can sell them online on amazon then why cant you send us all the ones we have already paid for!!!!??
Without us backers your company would be nothing and this product would not even exist so please show some gratitude and give people what they have paid for over 2 years ago.
Cant believe this has gone on so long.
Please don't let it reach 3 years waiting :(
I would like a refund.
What do i have to do to get my money back?
As all others I'm deeply shocked and disappointed in how D2M has "managed" to handle this whole situation. To my surprise, last week I *finally* received my two Instacubes!
But moving forward I must admit that I'm very happy with the final product. It works really well and is easy to setup. The picture quality is good (but not iPhone/iPad screen sharpness good), although the screen is a bit too bright for my taste.
Ditto - chiming in here as I have messaged/emailed D2M team multiple times over the past 1.5 years and responded to every survey (including confirmation of address, twice) and STILL NO CUBE. Backed this project in August 2012, so apparently, I was somewhat of an early adopter. Ha! Does anyone know how to get a refund? I am not even interested in this thing anymore. Just want the money back. thanks
I was shocked to see the device under its new name "cube" being sold at a retail shop here in Dubai with a huge stock available while I have not received mine yet! I request Kickstarter to start an investigation as this clearly has gone beyond a case of inventory mismanagement to pure fraud.
Call me impressed (A Jaded New Yorker), I was blow away with the customer service from this company. They responded to my request For a responds very quickly, with a reasonable answer of delivery time 6 to 8 weeks for the Black unit Cubes. (provided no further setbacks or unforeseen circumstances).
For me, at this time what the company may lack in inventory,
Was compensated by quick communication and customer service. Renewing my Faith in the company to deliver the Black unit Cubes to its Backers on Kickstarter.
I believe I've waited very patiently and this the first time I am posting.
Here in NYC, I Ordered two cubes, Black.
If as per your updates, all deliveries were made to backers months ago, so why are there so many of us backers still waiting to receive our cubes.
I am formally requesting a response.
Where Is My Refund ?!
As a "Early Adopter" (Aug 2012) I too have yet to receive my pair. See the new Cube web page and blog, units for sale on Amazon is just fuel to the fire that this project was ultimately a big sham !!!! ..and from the comments of those who have received units, they confirm that in fact these things are totally outdated (hmmm.. and only after waiting two and a half years ??) Ces
t la vie..
Got mine last month, and boy, this is so outdated I don't even know how to begin. Any Android Tablet does a better job than this one. The screen resolution is really bad: the pictures are all washed out, and it seems to drain battery a lot. The battery life is very, very small, like half an hour of use and you have to plug it to the wall. The sensibility of the screen puzzles me: some areas don't respond at all, so I had to use some creative moves to get things done. The look and feel is meh, OK. Looks like a cheap product, despite the designer's attempt to resonate Apple plastic white (witch is old now). Gave it to my mom, who isn't a heavy user and she loved though. So, there's a market there with old technoludite ladies who'd like to see their siblings on Instagram and ferociously like all their selfies.
Where the hell are my cubes. This is insane the amount of crap us backers have dealt with for this product. This designer needs to ship or refund NOW
Backed project on August 27, 2012. Fast forward 2.5 years and I'm still waiting for a pair to ship to Vancouver, Canada.
Still waiting for my product 2 years later! When will it ship to Toronto, Canada?
Amazing. Just came here for fun. You guys still believe you get a refund? I’ve written off the investment already. There used to be some images here in the comments showing Andy Butler partying and going on holiday… well, it looks he enjoyed wasting our money. Lesson learnt. Don’t back on Kickstarter! Wait for the product to hit the store, and read the reviews before handing over your hard-earned dough.
This project and others are why I'll never again pledge with kickstarter again.
Where is my refund? This is an absolute joke. Only on kickstarter can a company get away with such terrible service. It's literally theft at this point. WHEEN WILL YOU PROCESS REFUNDS?!?!
Any idea when my units will ship? I would appreciate an update. Thanks.
I wanna be refound, 2 years and nothing.
I want to be refund. This has gone on long enough!
Just thought I'd update, Liz from the Instacube team is helping try and get to the bottom of the issue.
Any idea when I'll be getting mine? It's a few years down the line now lads.
Anyone else's instacube brick itself? Mine is now stuck on the boot up image page. Flickers a couple of times then just stays on the picture. Can't get it to boot up...
Finally got my cubes. I mean sure they were REALLY late ... but at the end of the day I think its a neat product. Sure the screen could have a better resolution but im just glad this whole thing's over..
where the hell is my instacube ????
Could someone from your team give me an update on when my cubes will be received? I live in Brazil and have not heard news in a while.
Could someone from your team give me an update on when my cubes will be received? I live in Canada and have not heard a peep in a while. Christmas delivery promises have come and gone with nothing on my doorstep.
A little more transparency would be appreciated.
@Robert: I second that. I have been way more exited while waiting then after I received it. I sold my outdated piece of hardware back in November '14 on eBay.
I've yet to recieve an email or update on when I'm going to get mine. Who can i contact to rectify this?
Okay, guys. This is now for sale on Amazon. Where are our backer rewards?
I have yet to receive my pair of black Instacubes, or whatever they're called now, which is infuriating when they are for sale online.
Can you contact me about a refund?
What's the procedure for getting a refund?