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Exceptional Fast Charge | Situational Awareness | Bluetooth 5.0 | Graphene Sound | Voice-Controlled AI | Perfect Ear Fit | 16 Hrs Music
Exceptional Fast Charge | Situational Awareness | Bluetooth 5.0 | Graphene Sound | Voice-Controlled AI | Perfect Ear Fit | 16 Hrs Music
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2,198 backers pledged $155,012 to help bring this project to life.

We Are Moving for Good

Posted by Jabees (Creator)
17 likes

Dear friends,

Thank you all for your responses, due to the high volume of emails and comments we’ve received, and we are in the process of moving to a new office and factory (for better productivity and working environment); we are unable to respond every each of you in a timely manner.

Please accept our sincere apologies for the late response, especially to those who have waited for our reply for more than 72 hours. We are trying our best to reply to all inquiries from home (even at midnite!), our customer service is expected to return to normal next week.

The logistics involved in an office move is usually a lot more complicated than when moving home, as we pre-arranged this move last year, so as the lease and logistical arrangement, thus, it is impossible to reschedule it. Again, we apologize for any inconvenience it caused as we fail to complete the shipment of Firefly before the move. Please see the moving office pictures below:

We’ve sent out about 1900 tracking numbers so far, we will continue to inform you guys if we receive other tracking numbers, and reply all inquiries.

Sincerely,

Jabees Team

Ken, scot fong, and 15 more people like this update.

Comments

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    1. Ephavi on

      You have never contacted me back, for over a week, don’t hear from you, and it’s not because my phone is off, you simply don’t reply!
      My earbuds are useless, as they become two single instruments (instead of left and right)
      Factory reset is impossible too.

    2. Missing avatar

      Eduardo Faria on

      I didn’t have my track number or firefly yet...
      Can you check whats going on???

    3. Greg Altorfer on

      Well, I never did get a tracking number, but, I did receive my Firefly! And I am thoroughly impressed! Excellent sound! They lasted 3-1/2 hrs on their first charge at very high volume while I was on a riding mower! Your situational awareness feature is great! No problems pairing and connecting and voice notice feature is nice feature! Kudos to the whole design and production team! I look forward to many hours of enjoyment with these! Thanks again and God bless!

    4. Peter Fonseca on

      I and everyone else waiting for shipment would like to receive these wireless earbuds soon. Please ship them and send out those tracking numbers as soon as possible.

    5. Missing avatar

      Mercer Bonney on

      Steady as she goes. A move is ALWAYS more complicated, more time consuming, and more discombobulating than you think or plan for. Do what you need to do and then get back to the job. I'm a patient soul. That said, here's to an uneventful move!

    6. Missing avatar

      Steve on

      Not sure why this matters. Still waiting.......

    7. Missing avatar

      Eric Sleegers on

      Can someone let me know when mine will ship?

    8. Missing avatar

      Tom Parker on

      You sent the wrong color headset. I ordered clear. I had originally ordered black but changed to clear and I received an order confirmation stating I'd receive clear. Please provide a return shipping label for the rush exchange

      Tom Parker