Thanks for Sharing Your Experience with Us & The Update of Video User Guide.
We’ve been getting many emails/messages with feedbacks to Firefly earbuds from our backers, thanks for taking time to share your experience with us. We really appreciate it!
Some backers might have doubt about our quality control when they read the comments regarding the charging and connection issues. We’ve been communicating with each backer who had sent us emails about the quality problems. In fact, most problems got solved after the troubleshooting steps, just like the below screenshots of 3 of the many updates we’ve got from the backers:
This is Jabees’ first Kickstarter campaign, it was kinda stress out with the messages/emails/comments flooding in everyday. We have to apologize for the late replies to some backers as we have limited manpower to handle this. However, we are trying our best to do better. The best reward we got from this campaign is the interaction with our backers, your every word of encouragement inspires and motivates us to go further and do better, we are grateful to have you in this community. Here are the screenshots of 3 of many positive comments we’ve been getting everyday:
Except of some incomplete orders due to the lack of correct shipping info, all of the rest orders have been shipped to our couriers. We just need some time to get the update on the tracking no.. Please be assured that we will keep you guys closely updated on the shipping status by email.
Finally, we would like to share the video user guides which have been pretty useful for some of our customers:
General operation: https://youtu.be/g-ZFdjKRAZw
Factory reset: https://youtu.be/5y7iL4It3Wc
How to wear: https://youtu.be/UGXr3uOTp9A
How to turn off LED lights: https://youtu.be/AnZxOmzMho8
How to remove the coating on the earbuds: https://youtu.be/khDtFumaBk8
How to pair and connect: https://youtu.be/3K0q8L4B0i4
For any question, always feel free to send us email to firstname.lastname@example.org. Thank you very much!
The Jabees Team