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Exceptional Fast Charge | Situational Awareness | Bluetooth 5.0 | Graphene Sound | Voice-Controlled AI | Perfect Ear Fit | 16 Hrs Music
Exceptional Fast Charge | Situational Awareness | Bluetooth 5.0 | Graphene Sound | Voice-Controlled AI | Perfect Ear Fit | 16 Hrs Music
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2,198 backers pledged $155,012 to help bring this project to life.

Thanks for Sharing Your Experience with Us & The Update of Video User Guide.

Posted by Jabees (Creator)
21 likes

Hey guys,  

We’ve been getting many emails/messages with feedbacks to Firefly earbuds from our backers, thanks for taking time to share your experience with us. We really appreciate it! 

Some backers might have doubt about our quality control when they read the comments regarding the charging and connection issues. We’ve been communicating with each backer who had sent us emails about the quality problems. In fact, most problems got solved after the troubleshooting steps, just like the below screenshots of 3 of the many updates we’ve got from the backers:

Update 1
Update 1
Update 2
Update 2
Update 3
Update 3

This is Jabees’ first Kickstarter campaign, it was kinda stress out with the messages/emails/comments flooding in everyday. We have to apologize for the late replies to some backers as we have limited manpower to handle this. However, we are trying our best to do better. The best reward we got from this campaign is the interaction with our backers, your every word of encouragement inspires and motivates us to go further and do better, we are grateful to have you in this community. Here are the screenshots of 3 of many positive comments we’ve been getting everyday:

Comment 1
Comment 1
Comment 2
Comment 2
Comment 3
Comment 3

Except of some incomplete orders due to the lack of correct shipping info, all of the rest orders have been shipped to our couriers. We just need some time to get the update on the tracking no.. Please be assured that we will keep you guys closely updated on the shipping status by email. 

Finally, we would like to share the video user guides which have been pretty useful for some of our customers:  

General operation: https://youtu.be/g-ZFdjKRAZw

Factory reset: https://youtu.be/5y7iL4It3Wc

How to wear: https://youtu.be/UGXr3uOTp9A

How to turn off LED lights: https://youtu.be/AnZxOmzMho8

How to remove the coating on the earbuds: https://youtu.be/khDtFumaBk8

How to pair and connect: https://youtu.be/3K0q8L4B0i4 

 For any question, always feel free to send us email to firefly@jabees.com. Thank you very much! 

 The Jabees Team

Andrew Barnish, Karina Sienna, and 19 more people like this update.

Comments

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    1. Missing avatar

      Kitty Chow on

      I also have not received any email or the earbuds...I tried emailing last week and today...still no reply...

    2. Missing avatar

      Horace Gao on

      Hi, I’m backer #115 from Taiwan , I have not received shipping info nor earbuds. Would you please help to check current status and when can I receive earbuds? Thanks.

    3. Missing avatar

      Jesus Longa on

      I'm still waiting on an update on when I will receive my Firefly; more than 10 days have passed since the last time that I received an update. Please inform me about it.

    4. Ruslan Magomedov on

      Backer #1101. In Moscow, Russia. Thanks

    5. Missing avatar

      Julien on

      @Creator sent email a few days ago (backer #369): no reaction from your side so far.

    6. Robert on

      Being patient in Louisiana, thank you, backer 201.

    7. Missing avatar

      Swaminathan Iyer on

      When Do i get Tracking code

    8. Ashton Ryan Jenkot on

      Backer 1881,
      Received tracking but when I tried to enter it, it wouldn’t work

    9. Jabees Creator on

      @Ephavi Will you please send us email to firefly@jabees.com? I cannot see your email address here. Thanks!

    10. Jabees Creator on

      @Louis X. Lavoie @Ruslan Magomedov Will you please email us the backer no? Thanks!

    11. Ephavi on

      On August 22,
      I have a requested to return the FireFly.(I was #378)
      They fall to serve as the simplest earphones to be used in an iPhone, phone call.
      The sound shifts from one ear to another, while the call is made.
      Nobody ever return to me.
      Not the contact on the website
      Nor the CEO.
      Please do your homework on somebody else money.

      Contact me soon

    12. Missing avatar

      Louis X. Lavoie on

      All good but still waiting! Update needed!!!

    13. Jabees Creator on

      @Roger Nicholson Well receipt of your email and we've replied. Thank you!

    14. Jabees Creator on

      @Jacky Ip Will you please send us your backer no to firefly@jabees.com so we can check. Thank you!

      The Jabees Team.

    15. Jabees Creator on

      @Alex Townsend Will you please send us your backer no to firefly@jabees.com so we can check. In regard to the declared value, please let us know what we can do to assist by email. Thank you!

      The Jabees Team.

    16. Missing avatar

      Tittawat Chotpakditrakul
      Superbacker
      on

      I had backed almost 30 projects on Kickstarter. I could say that firefly is the best products I got from KS. For those who have yet received your product please be patient, once they shipped out, they really out of team hand. But believed me Jabees is very active in their customer service compare to other project.

      Keep up good work and learn from this project, will back your future projects as well.

    17. Missing avatar

      Roger Nicholson on

      @Kristin Acton, this project is far better than another I backed which is the EOZ Air Wireless, that was funded in Nov 2017 and they still haven't shipped. I'm way more patient for the Firefly than for that so :P

    18. Missing avatar

      Roger Nicholson on

      I haven't seen any shipping info as yet.
      @Jabees I have sent through an email like you mentioned to Julien, using address firefly@jabees.com
      I'm backer number 2447

    19. Missing avatar

      Jacky Ip on

      I still waiting for earbuds.I am in Hong Kong!Delay!!

    20. Missing avatar

      Alex Townsend on

      I'm still waiting for mine (they're in the process) but here in the UK I've been told that our customs people are trying to investigate the fact that the shippers (Quantum Tech?) have been undervaluing packages to avoid tax. I've had to provide a load of confirmations about order value etc., which is delaying things.

      All told, that's been a pretty negative start to the experience. Let's hope the Fireflys are worth the hassle...

    21. Jabees Creator on

      @Ricardo Barrios Thank you very much, this is the best thing we've earned from this campaign.
      Love from Jabees!

    22. Jabees Creator on

      @Kristin Acton @Julien Milles Will you please send us an email with your backer no to firefly@jabees.com so we can check? Thank you!

    23. Missing avatar

      Julien on

      All the orders have been shipped, but I did not get any shipping info...

    24. Missing avatar

      Ricardo Barrios
      Superbacker
      on

      Hello Jabees team,
      I would like to congratulate your team for an awesome product. I have backed a bunch of campaigns of earbuds.
      I can say without a doubt that the Fireflies have the best sound of all. Also the quality of materials and finish are very good.
      Let me know when you launch another campaign. I'll be all in...

    25. Missing avatar

      Kristin Acton on

      I haven’t received an email or the earbuds. Are there other people that haven’t received either? This is very frustrating.