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Exceptional Fast Charge | Situational Awareness | Bluetooth 5.0 | Graphene Sound | Voice-Controlled AI | Perfect Ear Fit | 16 Hrs Music
Exceptional Fast Charge | Situational Awareness | Bluetooth 5.0 | Graphene Sound | Voice-Controlled AI | Perfect Ear Fit | 16 Hrs Music
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2,198 backers pledged $155,012 to help bring this project to life.

Shipping of Your Firefly Earphones has Begun!

Posted by Jabees (Creator)
24 likes

Sorry for keeping you guys waiting! We've been quite busy with shipping this week, which caused our reply speed slower than usual. Our shipping company is currently shipping out most of the orders without any problems with the addresses or any other information. We already sent out around 700 tracking numbers to the backers and we will send more tracking numbers daily once the courier gets sends them to us. Some backers even have received their tracking number after their package has already arrived (sorry about this). In order to reduce the shipping cost, the orders were sent by DHL to all the destinations other than the ones in Asia or Oceania. Countries in those areas are going to be sent to Bahrain and then to their respective destination country, which will increase the arrival day by 2-3 days. Sorry for any inconveniences.

Firefly earphones in warehouse of the shipping company.
Firefly earphones in warehouse of the shipping company.

The shipping company is currently processing all orders. For orders with address problems, remote areas, or any other problems, the shipping company will provide us with further instructions and we will contact you accordingly with our service email firefly@jabees.com. Problem orders will also slow a bit of the overall the processing speed as this is our first time shipping out such a high volume of consumer orders. We’re facing new shipping problems every day, that’s why the shipping speed is slower than what we originally expected. However, we will urge the shipping company to increase their efforts and manpower to ship out our orders ASAP. We can't guarantee how much they can speed up their efficiency, but we will try our best. Again, sorry for any inconveniences caused. Thank you for your support.

P.S. All the tracking information will be sent via email from sandy@cowise.me, please add this email to your contact list to make sure you will receive our tracking information properly.

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Ken, Johannes, and 22 more people like this update.

Comments

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    1. Missing avatar

      V Spurling on

      GREAT sound...Love these earphones. How can I get Android app I saw in the promotional materials? How do I activate the Situational Awareness feature. Is there an online operational manual with more details? Very impressed with the performance and sound quality.

    2. Karina Sienna on

      I received my Firefly earbuds today and I’m thrilled!
      You’ve picked 2 brilliant songs to start us off and I can’t stop playing them. Well done!

    3. Missing avatar

      GAN SWEE YI on

      Received my firefly today. There’s an issue with the design. When I charge the earbuds using the big wingtip earbuds provided, the wing tips from both earbuds pushes against each other and tilt the earbuds away from the charging pins. Had to remove the wingtip earbuds to charge. Haven’t tried charging with the small wingtip earbuds though.

    4. Missing avatar

      NM on

      I have a tracking number from DHL generated 5 days ago, but the package has not bee handed over to DHL yet. Are the tracking numbers real? Is DHL system not updating fast enough?

    5. Missing avatar

      Yim Chan on

      I am moving home in this couple of weeks. Need to know if mine is shipped or not. If not, I need to update my shipping address. Please get back to me. Thanks!

    6. Jason Derulo Chau on

      Backer #1509 was wondering when I would get my shopping information

    7. Missing avatar

      Jason Tyree on

      That's already, not always. Apologies.

    8. Missing avatar

      Jason Tyree on

      Hello. Backer #149. I still have not received any tracking info, yet I've seen other backers have always received their orders. Any update would be greatly appreciated.

    9. Charles J.J. Lai on

      Happy to report I did receive mine - they pair instantly, work very well out of the box, and sound quite good actually. Cheers, guys!

    10. Missing avatar

      Tanya Tanco on

      Update: Received an email from the creators that my product is still waiting to be shipped. I can wait but wish they had made it clear in the first two emails before I got upset.

    11. Jabees Creator on

      @Ruth Chiu @Sumanth Akula @Julien Milles @Thomas More We understand your concern. We offered the free shipping to some countries and a very low shipping charge $9 to others. So we cannot go directly with DHL which is too expensive. Under this circumstance, we’ve got to use the 3rd party courier to ship the orders in bulk to one location and then transship to the final destinations to lower the freight charge. That's why it takes long time for delivery. We will keep pushing the courier to release more tracking numbers and keep you posted. Thanks very much for your patience.

    12. Missing avatar

      Ruth Chiu on

      When will I receive tracking information?
      Thank you! I'm looking forward to testing these out. I'm also excited about the USB c charge port!

    13. Missing avatar

      Sumanth Akula on

      This is very pathetic, waiting for product to be delivered on time!! But still didn’t receive any response the product shipping confirmation very ridiculous and I would like to quit and return the product.

    14. Gavin Cowie
      Superbacker
      on

      Happy to report I did receive mine - they work very well and sound very good - pleasantly surprised by the fit, the capabilities, the sound, the build quality - for some reason the magnetic snap of closing the charging case was the touch that made me smile widest. Cheers folks, worth the brief wait!

    15. Missing avatar

      Julien on

      Backer #369 and no tracking number. Appreciate the great comm, although a bit frustrating...

    16. Missing avatar

      Nickolas McNamara on

      Backer #1678, tracking number received. Thanks for the constant transparency, looking forward to seeing them in person and getting to use them :)

    17. Missing avatar

      Thomas More on

      Backer #351 and still no tracking number.

    18. Missing avatar

      Phil on

      Thanks for the update, I’ll be keeping a close eye on my mailbox.