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GoPlug has redefined what a bag should be. Charge ALL of your devices, CAMERA BATTERIES, LAPTOPS, and more on the go.
983 backers pledged $184,052 to help bring this project to life.

Production Timeline

Posted by Josh Cross (Creator)
22 likes

Production Update: One area I wish I could’ve improved upon with the post-Kickstarter campaign is more communication. This will get better and I’ll explain how.

First, I want to update you on production. Because our manufacturer has a reputation for producing top quality products, they are in high demand. They understand our deadlines and have agreed to make GoPlug their top priority— thank goodness! Byron has been a huge asset to work with— thank you! From our conversations he has updated our project schedule, reflected in the project timeline below:

Also, we've always had a project schedule, it may not have been communicated as well as it could’ve been— again, something that will get better. This project timeline is an adjustment to the original plan, it’s just been updated now.

Side note: manufacturing times may actually end up being less than the estimated 30 and 45 days, respectively

Infrastructure/Customer Service: Most of my time and attention has been focused on producing your bags, but when time allows, I’m also taking the necessary steps to build a long-term infrastructure for GoPlug Bags. In doing so I have neglected something I believe is extremely important; customer service— I’m sorry. This new system should improve communication and improve customer service. 
Eventually GoPlug bags be in retail locations throughout the world. Because my focus needs to be on building a quality product, fielding calls/emails/inquiries is something I cannot do long-term (as demonstrated in the past 30 days). It’s necessary to hire someone who can do this for the company, you deserve to have your inquiries answered— and so, I’m hiring someone who will do this. Our customer service professional will be in place this week and I’ll send out another update to introduce this person. Rest assured, none of the money pledged on Kickstarter will be used to pay for this person. Side note: I have an accountant who is controlling all the funds.

We are also in the process of revamping our website. Stay tuned for more information.

Lastly, thank you for your continued support. I know some of you are less than happy; however, I assure you me, Byron, and the rest of the GoPlug team are dedicated to the product as well as making it the best product on the market for all your charging needs.

Sincerely, 
Josh

Miles Grimes, John Sanford, and 20 more people like this update.

Comments

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    1. Missing avatar

      James Schimmel on

      @ Josh - Let's hope you and your company value the opinion of the backers that just want to be kept in the loop (good and bad news). I think most of us understand that new projects have issues in development BUT being open and let us all know what is going on. Do not give us estimates (if all goes as planned). Put obtainable completion and delivery dates. This way if it all does go as planned you guys are a winner in our eye's.

    2. Joshua Creager on

      Ungh.....I'm stuck in the Dulles Airport for 7 hrs...wish I had my GoPlug bag instead of carrying multiple batteries!! Oh well, At least I'll have it by the time I use these United Vouchers!! Woot!! Woot!!

    3. M. Eichar on

      I bought one for my son, a senior software developer, and now it will be his Christmas present. I believe he will love it!

      Thank you and your team for your dedication to quality.

    4. Wilfredo Cruz on

      So if the manufacturing times might be less than the estimated 30-45 days, we might expect the bags to arrived around mid to late November at the earliest assuming that there are no problems that might affect the manufacture and shipping of said bags.

    5. Kenryk Abraham Chacko on

      As long as it isn't delayed any further, this is okay.

    6. Hanske
      Superbacker
      on

      As long as the bags DON'T come with a built-in blender I'm all good.

    7. Patrick Mccormack on

      I'm happy that a quality product is being developed. The time line isn't as important as a quality bag. Thanks for the update keep em coming!

    8. Scott Good on

      I look forward to greater communication.
      I am a little disappointed that the timeline shows bags not shipping till Mid December but it seems like a good reason as to why.

    9. Bob Jouy on

      Thanks Josh, you're the best.

      I am sure after having received our GoPlug Bags we all will be more than happy.
      Quality comes first, not time.

      All the best,
      Bob.