We wear many hats at GoPlug and occasionally are pulled from our designated tasks (like responding to your emails/comments) to assist where critical attention is needed. Please forgive me— I’ll try to include a blanket response in this update to most of the inquiries we’ve received.
In response to the most common question: “When will I get my bag”?
All but 41 backers have received their reward(s). The remaining rewards will be shipped out by the end of this week. Apparently the fulfillment center saved the best for the last (just kidding). Also, some international backer did not receive the cable kit or solar panel— those will be shipped separately.
For those backers claiming not to have received a refund— please verify before making a claim. The refund was posted November 13th, 2015. Below are links verifying proof of a refund (PM's will be sent with the Transaction ID number):
Now, for those who are still skeptical about Josh, GoPlug, and our transparentness— Yes, the bags have evolved into a much better product than we originally promoted; and, yes, we missed the anticipated delivery date because of the improvements; however, we did not squander your money unlike other crowdfunding campaigns. For those of you who have requested a refund, we honored that— and included interest nonetheless! For backer who had issues with the power bank, replacements were sent.
Crowdfunding offers creators, like Josh, a platform to bring their visions to life— this could not have happened without your support. And we all thank you!!! More often times than not, deadlines are missed, funding runs dry, products are poorly built, and no one wins… I can assure you Josh did not want to be in the category of failed campaigns and has worked tirelessly on your behalf to ensure your products exceed your expectations. Additionally, Josh is traveling all over the world (literally) establishing partnerships so that GoPlug will be around for a long time.
Finally, we know improvements could’ve been made when choosing a fulfillment center and in the running of this and other campaigns. We have made adjustments and will exceed your expectations as we proceed with future campaigns. I also want to mention that although the communication could’ve been better, we delivered (with the exception of 41 backers who’s reward will be arriving soon) an amazingly beautiful bag and power bank. First of it’s kind— again, this happened because of your support!!!
We have many more product ideas that will work great with your SMART power bank. Rather than introducing them directly on our website for sell, we are planning to launch more crowdfunding campaigns in the future. The next campaign will be for the carry-on case. If you haven’t done so already, please sign-up for carry-on case notifications— you won’t want to miss this one!! CARRY ON CASE
Thanks for your support!
GoPlug Customer Support