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GoPlug has redefined what a bag should be. Charge ALL of your devices, CAMERA BATTERIES, LAPTOPS, and more on the go.
983 backers pledged $184,052 to help bring this project to life.

Shipping Update

Posted by Josh Cross (Creator)
7 likes

Greetings Backers,

We know we are overdue for another update and we know you are getting impatient waiting. We are too! Thank you for all your support on this incredibly long journey!

The delay in shipping is taking longer than we were initially promised. Nothing would be more satisfying than shipping you the product; however, strict rules & regulations towards batteries are in place slowing down this process— We’ve been told these regulations have increased over the past two months because of Samsung’s battery issues.

We are as annoyed with all these unexpected details as you are, but this added safety check will ensure our products have been designed and built safe.

Since we were given this latest news, we decided to split the shipment into two parts (both parts have enough inventory to fulfill your pledges). Half of the products will be sent by boat to the US (it will take about a month to ship), and the other half remains in China while we wait for the air shipment paperwork to be approved. At this point, we have no idea which will happen first. We are hoping that your products will be on a plane very soon, but we have not been given a deadline. If it continues to drag on, the cargo should have arrived to the US by then. Whatever happens first will go to backers first.

The timing is uncertain and that is why we have been hesitant to post another update. We hate promising dates and then not being able to fulfill those timelines. We realize this is confusing and frustrating, but please know we are doing everything humanly possible to expedite this process. Your GoPlug items are coming… we won’t give up till they get here, so please don't give up on us.

Thanks again!

Emily, Customer Care

Dean H., Ravi, and 5 more people like this update.

Comments

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    1. Missing avatar

      cheese on

      Hi, I am in the middle of moving, and I don't have a fixed address yet. Is it possible to at least confirm the actual timing of the shipping? is it in mid Dec or is it going to be in Jan 2017? As I would be at different places during this period only confirming a fixed place later in Jan or Feb. I thought it would be shipped before I leave the current location, but unexpected delay, so it has caught me in limbo. Thanks

    2. Missing avatar

      James Schimmel on

      Sorry wrong kickstart campaign. Ignore my post. SORRY again!

    3. Missing avatar

      James Schimmel on

      Got all my extra batteries but no drone yet. Battery issues? Not thinking that is fully true.

    4. Kaila Nemoto on

      I had to update my shipping information today. Can you please let me know if it is too late to do so?

    5. Josh Cross 4-time creator on

      @Ravi, we have a Hong Kong fulfillment center for international shipping.
      @Jeff Sturgeon, yes you will receive your products first!
      @Stephen Joseph, this update applies to the power banks.

    6. Stephen Joseph on

      Is this just for the batteries? Or are the bags included with these shipments?

    7. Jeff Sturgeon on

      Are we the first group to receive? We have followed this project from one backing to another and then another and its now been over 2 years for me on this adventure, were others have not endured as long as us on this one. Just a thought as we stuck it out long term, it only makes sense we get the first run of them when they do come in. I know im overdue and ready for it. I am still at a loss of what i am getting now and its changed a lot, but lets hope its something worthwhile.

    8. Ravi on

      Josh, international shipments are also shipped from USA?