Backers’ Survey will be sent out from 2017 Jan 10 - 12
BackerKit Survey (Open from 2017 Jan 10 – 12; Close on 2017 Jan 31)
The survey is powered by BackerKit (see below for details), and it's where you confirm your sale order details, including your delivery address, choice of color, type of bottle (Skin or Shower) and for those who choose a monogrammed version, your initials or name. Also, if you are interested in getting additional “TIC – Travel Bottles”, you can do so easily on BackerKit's Add-ons page.
Please understand we have massive data to handle with, and we will send out the backers’ survey step by step from the period of Jan 10 – 12 so as to ensure every backer is served properly and efficiently.
Step by step support
Each step of the survey has detailed instructions. But if you need assistance at any stage, we'll be more than happy to help. If you have any general questions about the survey, you can ask for help from BackerKit's support staff while you're on the survey page. Or if you have any product questions about the “TIC – Travel Bottles”, you can email us to firstname.lastname@example.org for further enquiry.
Keep in mind
BackerKit surveys are sent to the email address you used to sign up to Kickstarter. If you used a Facebook login, the email is sent to your Facebook email.
If you haven't received our survey yet, message us to email@example.com let us know, and provide us with a current email address to send it to.
Until we "lock down" the surveys, you can change your delivery address, choice of color, type of bottle (Skin or Shower) and for those who chose a monogrammed version, your initials. Simply return to the survey by clicking on the link you've received in the email from our BackerKit.
You don't need to create a BackerKit account, but it can be helpful if you are backing multiple projects at the same time, in order to keep things organized.
Frequently Asked Questions
I added extra to my pledge for additional items. How do I tell you what I want?
Once you answer all of the initial survey questions, you will be presented with the available Add-Ons, and BackerKit will show you your available credit. Simply select the items that you want, and click "Add to Cart". You will see your Credit Remaining balance decrease on the right hand side. If you're missing credit, you can buy more on BackerKit.
How long do I have to complete the survey?
Until we've "locked down" the survey, you can update your responses. The tentative date is January 31. In case there are any delays, we will post a "Last call" update one week before we close the surveys.
What if my credit card could not be processed when the campaign ended?
When you complete the BackerKit survey, you will be prompted for payment at the end. We're super excited to get our hands on the “TIC – Travel Bottles” and have them shipped to you.
Stay tuned for more updates!
Your friends at TIC - Design