All pledges delivered! Thank you all for supporting us and what's coming next
First of all, thank you very much for supporting us on our first Kickstarter campaign. We had some speed bumps along the way, and at that time, we were grateful to have such a strong community as you behind us to help us get through. To be honest with you, we wished a few things could have gone better or faster. But, at the end, we have successfully delivered all the backers who confirmed their pledges, that's around 7500 orders all around the world!
For those into numbers, on the 7747 initial backers:
- Around 150 backers dropped their pledges at the end of the funding campaign.
- We had to reimburse a dozen backers who kindly requested it for personal reasons before the product was delivered.
- And a few dozens never confirmed and completed their pledge manager. We were surprised by that number, but after checking, we learned that for most KS project, around 5% of backers, never confirm their pledge.
- Finally, once the deliveries were completed, we received, all in all, 2 requests to return and refund the product.
Now, if you have not received your pledge today. It's not normal. You are certainly among the few dozen backers who never confirmed their pledge or maybe despite our effort something went wrong with the delivery. So please contact us asap: firstname.lastname@example.org
If you need any help with your palette, we will always be there to help you. However, we kindly ask you to contact us on our website: www.redgrassgames.com/support/ and refrain from using the comments section of Kickstarter or private message on Kickstarter for support request. It will ensure you have a speedy handling of your case and ensure you won't be lost along the way. For those who never ran a KS campaign, Kickstarter is a real mess when you need to handle a lot of messages.
You might be all wondering what are the next steps for us: to help you enjoy better your miniature painting.
For that we are working on building a retailer network, where you will be able to find our products and in particular our refills. If a physical store is not convenient for you, our refills are already available on our website: www.redgrassgames.com
Now, we are happy to present you our premium brushes perfect for your minis. Hand made in Germany by expert brush makers, with a unique shape and style, using only the finest quality Kolinsky sable hair.
You can order here: www.redgrassgames.com/fr/brush/
All you need is 2 perfect brushes. Nothing more. With a perfect sharp tip and a wide belly, each brush comes to a crisp point for a maximum control and precision.
We already have great feedback from pro painters and some reviews will come soon so don't hesitate to follow us on our Facebook page for more news : Redgrassgames
Last but not least, we are also working on a holder, smooth cutting plastic nippers, an amazing lamp and more... And, regarding our membrane project, the research is still on going, we will keep you updated very soon.
Visit our website: https://www.redgrassgames.com/
Vivien & Fabrice