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Approved by pro painters. Keeps your paint wet. Master advanced techniques. User friendly. For miniatures, tabletop & board games
Approved by pro painters. Keeps your paint wet. Master advanced techniques. User friendly. For miniatures, tabletop & board games
7,747 backers pledged €270,426 to help bring this project to life.

Shipping news #2

Posted by Redgrass Games (Creator)
74 likes

Hello,

IMPORTANT: We have sent out an email asking you to check your shipping address. 

  • You can no longer change your pledge only the shipping address!
  • You have one week to change your address. After April 18 it will be too late! 
  • If your shipping address is correct, you have nothing to do, nothing to click. 

If you have not found your Shipping Address Confirmation email yet, please search for an email from contact@redgrassgames.com in your inbox and spam folder or maybe check in your old Kickstarter email address if you changed it ?  

If you are using a gmail address please check your different tab & categories

WHERE IS MY WET PALETTE?

Production status: We are conducting the last quality checks before shipping everything. 

About shipping:  in the coming weeks, each region will get regular update. Once a fulfillment center is ready to start the deliveries we will make a quick news about it. 

You will all receive a tracking number to follow your delivery, once the local fulfilment center is ready to ship.

Thanks   Fabrice & Vivien

Comments

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    1. feanor2k
      Superbacker
      on

      @Redgrass Games Very suddenly I will move in the mid of June. Is it foreseeable
      to get my order until than? Otherwise, will there be a way to change the adresse again? I know you said we have to do this untill April 18., but as I said, I will move and this was a decision made after this day. Best Jan

    2. Redgrass Games 2-time creator on

      @darkturian24 We do not answer email 24/7. We are not machines yet.
      @All You cannot find our email? If your shipping address hasn't changed, you have nothing to do. Otherwise, please write us here contact@redgrassgames.com

    3. Missing avatar

      DarkTurin24 on

      Also haven't gotten the actual email to change my address (and just moves, so I need to change it for sure). I sent you an email at contact@redgrassgames.com to explain the situation and haven't heard back. Please let me know if there is anything else I can do to assist in getting my address updated before you're ready to ship. I'm ridiculously excited!

    4. Missing avatar

      Lynn Moore on

      Sweet action. Got this notice then 10 minutes later the confirmation email. Fabrice, Vivien, you kids have done a bang-up job. Kudos to you both.

    5. Daniele
      Superbacker
      on

      You guys are the best

    6. Jens Trinkies on

      I still have enough miniatures to paint and can't wait to get this wet palette and to get rid of my not-so-wet-palette-lunchbox. :D

    7. Drilah on

      I hav not received any mail :s

    8. Rabbit Burner, Lagomorph Hivemind Minion
      Superbacker
      on

      Got my Shipping Address confirmation email :)
      Looking forward to getting this as reminded of it everyday as I use my 'dry' pallet.

    9. Christopher Valles on

      Oh happy day!!!! I absolutely cannot wait to get this I'm ready for some intense painting sessions in the next few months woooo hooooo

    10. Bruce Meyer
      Superbacker
      on

      I have received the email but for some reason it went to my promotions folder instead of my updates folder. No biggie and my current address is good!

    11. Crom on

      I received the email. Thank you.

    12. Thomas Tobias Conrad
      Superbacker
      on

      I've got no mail for shipping adress but I have a confirmation mail for my pledge with the right shipping adress from pledgemanager@redgrassgames.com.

    13. Redgrass Games 2-time creator on

      @Dominik Laffer I'm sorry but no it is not possible.

    14. Missing avatar

      Dominik Laffer on

      Got the email! Would it be possible to change shipping address from a German to a Swiss address? It's really not an absolute necessity. But since I moved in the meanwhile it would be way more comfortable.

      Overall, excitement levels are increasing!

    15. Crom on

      FYI: no email from contact@redgrassgames.com in my inbox or spam folder. My kickstarter email has not been chamged.

    16. Missing avatar

      Justin Pietro on

      Getting so excited to receive this!

    17. Missing avatar

      Lau King on

      I didnt receive any Shipping Address Confirmation email yet, please follow up thanks!

    18. Kevin Andersen on

      Email finally arrived as well. Very excited :)

    19. Redgrass Games 2-time creator on

      @all Our email is from contact@redgrassgames.com if you are sure you cannot find this email. Just contact us at contact@redgrassgames and I will help you check your shipping address to make sure everything is correct. Thanks Vivien

    20. Martin G Law on

      Two Things to say:
      Check E-Mail..... Check
      Excitement Level Increasing.... Check

    21. Kyle Winston on

      I received the email about an hour ago.
      Sent from Redgrassgames contact@redgrassgames.com with the subject "Everlasting Wet Palette: Check your shipping address".

    22. Missing avatar

      Ondrej Klbik
      Superbacker
      on

      I got the new one just now, sorry if I confused anybody. I guess it takes a bit for the emails to arrive..

    23. Missing avatar

      Aaron Edward on

      I haven't had an email yet to confirm a shipping address. who do I need to contact to check my address?

    24. Missing avatar

      Ondrej Klbik
      Superbacker
      on

      Sorry, what I meant is the original confirmation email, not the one actually mentioned in this update. I haven't got that one either

    25. Lee Wood on

      got an email telling me I had be sent an email to confirm info but no email found?

    26. Missing avatar

      Ondrej Klbik
      Superbacker
      on

      In my case at least, the email came from pledgemanager@redgrassgames.com, and not contact@redgrassgames.com

    27. Claus Hingebjerg on

      havent recieved any email either

    28. Kevin Andersen on

      Checked spam and haven't changed email I use for Kickstarter, but I don't see an email for confirming my address.