Happy New Year - Shipping coming soon!
Happy New Year 2019! Hope everyone had a great holiday season with family and loved ones.
First of all, as always, thank you for being part of this project and helping us get Santo Coffee Cubes started and introduced into the market. This dream is becoming a reality thanks to your support and patience.
With that being said, we also need to apologize for not communicating better over the last several months. A number of situations came up, including personal medical problems, some disgruntled workers spreading rumors, and other things. We know we did not keep our backers as informed as we should have, and we are sorry about that. Although we have been silent, Santo Coffee Cubes has still been moving and working to fulfill all of the pre-orders from our backers.
As of today, the production is about 98% finished! It hasn't been an easy task! Things were going smoothly when we started production back in November, but December hit and we rushed to try to fulfill orders before Christmas. Our Coffee Cube machine broke down, and as we had custom made it for just our company, parts were hard to come by. Our manufacturers and us created a machine that could press the Coffee Cubes with the panela and organic ingredients with the perfect humidity and strength to make them dissolvable. Having our own made machine is good, but its also bad because when it breaks down, we have to find an engineer that can build the pieces that broke down for us, and it usually takes some time. Since our machine broke during the holiday season (December), it was almost impossible to get people who could work on something like this.
It was a really stressful moment, but the good thing is that our machine is now fixed and we are up and running with the production almost finished. We are expecting to finish the cubes and start packaging in fewer than 8 days. If everything goes as smoothly as we expect, we can ship mid January.
If you are a new backer, this probably sounds weird or delayed, but Kickstarter projects are like this. They usually take a little bit longer than expected to deliver, since getting a whole new business started is a tedious task and requires many things in place to completely function.
We want to thank all of our backers again. We really appreciate your patience in this journey. We are doing our best to fulfill our pre-orders with our best product.
Santo Coffee Cubes Team