Frequently Asked Questions
Once the KS campaign ends, all backers will receive a "survey" (KS's term to confirm shipping address and other reward specifics), where backers will select which BatteryBot character (or other rewards) they want to receive.
Also, once the campaign is 100% funded, we will start announcing new designs via stretch goals! These additional designs will be voted on by all backers to determine which to produce beyond the initial ten designs called out in the rewards. Stretch goal designs voted for production can also be selected in your final KS survey if you wish to receive any of those styles!Last updated:
Is it possible to get multiple quantities or rewards (ie, two Early Bot Specials, or both the Collector's Set and Key To The MimoVault rewards, etc)?
YES! If you wish to back multiple rewards, all you need to do is increase your pledge amount accordingly (in the box with the $ on the top left side of the manage pledge page). After the campaign ends, we will square up with each of you in a KS survey where you'll call out which rewards you wish to receive.
If one of the rewards you wish to receive is a limited item, then select that as your base reward, and add any of the unlimited rewards on top of that.
If more than one reward you wish to receive is a limited item, then select the higher priced reward level as your base and we will make sure that you can receive any of the other limited rewards you wish to receive.
Alternatively, you can also create a second KS account and link to the same Amazon account. This will allow you to choose two rewards using the radio buttons, one per KS account.
Both methods work to receive multiple rewards.
Thank you so much for your support!!Last updated:
Due to the steep discount on the Early Bot Specials, these units have been limited for US shipping only. This is because even with the $25 international shipping surcharge, this shipping cost is subsidized and does not cover the full international shipping expense.
We might have addressed this discrepancy by increasing the shipping surcharge by $10 to $35, but then there would be no price benefit for international Early Bot backers.
What we've overlooked in this scenario are the hand-numbered limited editions that the Early Bot backers also receive. To address this oversight, we will be offering hand-numbered editions to international backers using the standard reward tiers while the Early Bot Special tiers are still accepting pledges.
Therefore, if you are an international backer and wish to receive a hand-numbered unit, back at the standard reward level while the Early Bot tier is still open, and we will make sure you get one of the first hand-numbered units. All hand-numbered units will be based on the time and date of the pledge, so we will do our best to be fair to all Early Bot backers and those international backers wishing for hand-numbered units.
Hopefully this solution works for all, as our intent was not to exclude international backers from any of the awesome reward levels.Last updated:
Due to safety reasons, we have not designed BatteryBot to accept user replaceable batteries at this time. The product has a 500 charge/discharge life cycle, so hopefully BatteryBot will last you many years! When it's time to replace the little guy, we hope you will proudly display your retired BatteryBot alongside your other toys ;) and pick up another BatteryBot to keep you and your devices powered up!Last updated:
That's easy - pledge for any reward level ($1 and up), and make your voice heard. ALL and only backers will get to vote on which new designs (Penguin, Cat, Frog, etc.) to produce beyond the primary ten designs. Once we hit our primary funding goal, that's when stretch goals will come into focus. If enough backers vote for the Penguin design, we will produce this style as one of the stretch goals and you can redeem it as your BatteryBot reward. Sound good? Now onward, upward, and Penguinward!Last updated:
What is Split Shipping? If we get a bundled reward, will we have to wait until June to receive everything or will the MimoPower 2600 and/or MIMOBOT be shipped in December?
While we planned to only ship bundles once everything was ready to go in June, it's pretty clear there's demand to split ship already available rewards like MIMOBOT and MimoPower 2600 separately from BatteryBot. And since we want to make backing BatteryBot easy as pie for you, we're happy to offer a split shipping option. So, if you live in the Continental US, we can split ship bundles for $10 per extra shipment. If you live internationally, we are hopeful that $25 will cover most international locations. Keep in mind we ship all in stock items from our Boston HQ. Thanks for backing a bundle :)Last updated:
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