February Shipping Update.
Quick updates on shipping.
International shipping delay for December packages
First of all, we want to apologize for any delivery delay our international backers might have experienced. We know that Canadian customs has a major backlog via the postal channel, as such the parcels are in the hands of Canadian customs and all are waiting for them to clear parcels that have come through before the Christmas season. As of last week, many of them have been released and delivered, and more are getting released. Canada is one of the NON EDI country, which means that the parcel will stop updating once the parcel arrived in destination country. If your status is showing package arrived in destination country, your package has been released and should be delivered shortly.
We will be sending out the remaining international packages ourselves from California, without any fulfillment partners, so we can make sure we use the most reliable postal service and receive the latest status of all the packages once sent out.
Shipping WITHOUT add-ons
We've already sent out all the packages without add-on in January. If you filled out your survey after 1/31, we will process these late surveys in batches. If you didn't fill out your survey yet, please fill it out as soon as possible. If you can't find the survey email, you can recover your survey here using your Kickstarter email: https://que-bottle-the-fashionable-and-collapsible-travel.backerkit.com/
Shipping WITH add-ons
We have all the shipping labels and all the original reward ready to ship. We are currently just waiting for the add-ons to arrive in California, which is estimated to arrive this week. We don't have a specific date on when they will be cleared by the custom and sent to our warehouse since custom check could take up to 10 days. As soon as we receive them, we will start processing all the surveys with add-ons. All remaining packages will be sent from California. All US package will be sent with USPS, and should arrive within 2-4 days. All international package will be sent with a much more reliable service partnered with Fedex, and should arrive within 5-9 days. If you didn't receive a tracking number and you selected add-ons in your survey, your survey is part of the remaining batch of surveys.
Thanks again for your patience!
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