Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Queen games sent out a email for Canadians who paid duty fees, asking for a copy of the customs form. Looks like they will cover the fee. Thank you for resolving this issue.
Canada thanks you , eh
@Alex Fitzpatrick Depending on the country, DHL sometimes delivers to the local post for final delivery.
Still not received here, from Hong Kong
Arrived in Norway today. Had a plesant session unboxing. Looking forward to playing the games :)
Just recieved an all-in here in Sweden.
Is there an update on the issue of the delivery not actually being Canada-Friendly? Any Canadians looked into options with their credit card companies?
Just literally got notification from Australia Post that they now have a tracking number from Queen Games . No delivery estimate. I had thought that DHL was being used.
+1 on baked bean juice keys.
I live in Canada and almost of my friends have received their game. Could you please check this ans let me know?
Received my copy in Ireland on Tuesday. Arrived by DHL without any issues. No damages, and it looks like there is nothing missing. I had multiple rulebook languages in both boxes too. Stickers were hiding between some of the queeny bags.
I have to agree with others in here in that I will likely use the cardboard keys rather than the wood ones. Without a design or sticker they look like blobs of baked bean juice.
@Alexis L-B I have never seen a broken explorer meeple before. We can definitely replace them.
If you are in Germany and would like an English rulebook, please send me a message.
Anyone received theirs yet in Australia?
I have emailed previously and understand that my package is "one of the last few for shipment" based on their reply. I have just received the game and I am very happy with the quality of the components. My family tried the game without the queenies and had a great time playing the game.
Overall, the base game might feel a bit light for more experienced board gamers. Although adding in the queenies might give a different dimension to the game. I had concerns of the game being too similar to a roll and move game at first but now I feel you weren't totally at the mercy of the "dice roll".
Thank you for the game!
Has anyone received the game in Australia?
Have you already received your game? Where in Austria do you live?
Received today - thanks. Buit I am in the same position as Robert S below. Received the German language version despite expecting a multilingual version and never being asked about it in the KS survey.
Did not open in case I need to return, but I am guessing I just need an English language rulebook. @Queen Games - please advise what to do.
Received today in Tallinn, Estonia. Very nice game.
OK, thanks Claude
There is no inlay, they change it to what is in the box, the inlay they first thought of was too flimsy.
Does anybody received the inlay for Luxor? it was not in my package...
I have received the tracking ID (Sam from Queen Games gave it to me), but my parcel is still not known to DHL (so not shipped yet). Seems to take quite longer, the whole shipping process...
Hello, I still do not have the tracking code, I hope you can help me.
Received my game in Italy a week ago (Luxor + Expedition), I'm writing this just now 'coz holiday. No tracking number for me as well, but anyway I'm really happy with the game! Awesome quality components and really fun to play! Still have to try Expedition :) as for the rulebook, in my copy of Luxor there are four rulebook sheets (three in Expedition), one for each language available.
@GQ & Ian
Just received the game on saturday!
A bit disappointed by the quality of the explorer tokens, i have three broken explorers! I will ask for a replacement.
In addition, i received a German version of the game and i'm very disappointed with that! I'm leaving in Germany but i'm not German and i don't know on which assumption you decided to ship the german version! What was the version send to rest of the world backers?
QG: please send an English rule book!
Thank you Alexander and thank you Queen Games! I just received the parcel (but still no tracking number). The games look amazing!!!
Hello, Does Quen Games declare the amount different from what was paid? My KS arrived with declared value of $ 190, yet I paid $ 140.
Recieved my games just now in Sweden.
I’m also from belgium. Just send them an email. Then i got my trackingnumber today. The tracking says the package should be deliverd today. So i hope your too.
Hello Queen Games!
I can't wait to play to these wonderful games, but I didn't receive any tracking number yet…
Is it normal? Apparently, most of the backer have already received theirs.
I live in Belgium. I pledge an Early Bird: Luxor & Pioneers.
Thank you for your quick answer!
Got my copy today here in Japan.
Although I am happy that I finally got my game and it's complete, I am not satisfied that the base game is German. Even though it's language independent, based on what criteria did you ship me a German copy of the base game? Because I live in Germany?! I thought it was supposed to be multilanguage edition (as BGG says). Nowhere in the campaign did you show a German version, every picture shows "Forgotten Treasures" and in the survey no game language was asked. You could have at least included an English copy of the rule-book. All the Queenies and the Expedition game are multilanguage after all.
Some stickers for the wooden keys would also have looked better than this ugly plain orange colored thingies.
If you are missing components, you are also welcome to message us here on Kickstarter.
@Mohammed Al-Mohanna We still have some "Rest of the World pledges" left to mail.
@RomyCats stay tuned for info on the keys.
I got my copy yesterday. Everything is ok and fine.
@RomyCat: there are stickers available for the wooden keys. Just look in the comments from QG (I cant remember details)
@manfred, which company handles the delivery in austria? and in which city do you live?
My pledge with Luxor, Pioneers, Expedition and all the queenies (including Pioneers Queenie 3) has arrived in Italy this week. Everything looks quite pretty and I'm not missing any component
Played by first two games, the second one with queenies. Enjoyed the game a lot. My one wish was that there were stickers for the wooden keys. They're ugly, to me, when just plain orange, so we left the wooden keys in the box and played with the lovely cardboard versions. Sad, as the wooden keys are a waste. Other than that, everything is great.
A friend of mine just received his here in Saudi, but i didn't even got the tracking number. Is all the packages been shipped?
I just received the game, so everything is fine :-)
@Claude: Thanks... haven't seen that.
I still couldn't received the game or the tracking number in China,
Ian, I received the both games (Luxor and Pioneers) yesterday. The day before my holiday, juste un time! So I took them with me and this morning has the opportunity to open them! The games are amazing!! Thank you so much and see you at Essen! Ivan from France
Nothing in Berlin yet!
Great to hear Manfred, so you got your Game or is it on its way?
I just received mail from Ian that my package was delivered. So I will keep Austrian backers updated :-)
Hi Queen Games,
what about delivery to Austria? It seems that no one in Austria has received the game yet. No answer so far from your side!!??
Please check and let us know!
VGAP : "Anyone who is missing components please email email@example.com and we will sort out any issues."
Got my package yesterday finally and today I had time to check the content. What's the address to bother with problems, please..?
@Lucas Piccoli I sent you a message, and we are going to work with you for a solution. Unfortunately, shipping to new countries sometimes comes with surprises with regulations.
@Kevin Eng We are talking with DHL, and will be collating all of the backers who were charged to see exactly the extent of the problem. We hope to have more details for everyone soon.
Hi Queen Games, I understand you guys are busy but when do you think you will contact Canadian customers regarding the custom fees?
All of Canada is waiting in anticipation ;)
Quick update. After further investigation with a customs officer, the problem was this: there were 6 items in the invoice inside the box, and DHL can only process 3 items per box in Argentina. So basically the 4 queenies counting as separate products excluded the box from being processed correctly. :(
So, I'm going to return it to sender and ask Queen Games to just send me the base game + expeditions and no queenies.