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Pono's mission is to provide the best possible listening experience of your favorite digital music.
18,220 backers pledged $6,225,354 to help bring this project to life.

Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!

    1. Creator O'Boogie 1 day ago

      Good to know that some things never, ever change.

    2. Creator Rocky Mountain Way 2 days ago

      Jerry - I disagree. The Pono with flash gear really does sound fantastic. When I bought my Hegel amp I looked at the Hegel DAC - it has to run off your computer. Seemed a bit Mickey Mouse. The Pono is a much better option.
      Balanced cables make the most difference.

    3. Creator Jerry 2 days ago

      Maybe they can't sell other places due to patent issues

      Sure seems like a dud product

    4. Creator TMH 3 days ago

      Sorry Rockymountainway, guess i didn't read your post closely

      They wont sell players to anyone outside the US? Jesus, they must be closer to shutting it all down than i thought!

    5. Creator Rocky Mountain Way 3 days ago

      My comments are about the Player , not the music.
      It's just another commodity like cables, CD's, iphones or anything else you want to buy on the internet.

    6. Creator TMH 3 days ago

      @RockyMountainWay

      The restriction on selling to US Card holders only is driven by the record companies, who sell territorial rights to distributors, so they can price gouge in different jurisdictions (aint that right Australians)

      This is not Pono's decision. Sure they can work with the rights holders to sell in these different jurisdictions (the way Apple has with the Itunes store), and i am sure this was their original intention, but my view is (and i have absolutely no evidence to back this up) they have been so underwhelmed by sales in the largest market in the world, that they havent bothered, as demand elsewhere will be even less (agree with Jason that the demand in asia per capita would likely be higher, but on a volume basis not as high)

      I think you were very lucky not to have invested in the Pono crowdfunder business too.

    7. Creator Rocky Mountain Way 3 days ago

      @ Jason Chau. I know how you feel. I too have spent a lot in equipment upgrades.
      My disbelief is why the store will only sell Pono players to US Credit card holders.
      The player is where I see the future. You can tell by the most downloaded music that the market is mainly middle aged. Young people are not and won't buy in.
      In the early days I looked into the Crowdfunder offer ( before it was announced US citizens only).
      I had already decided to pass once I got the prospectus - I had a vision of buying early Google type shares and making a killing but the Crowdfunder was a lot more restricted - Couldn't on sell, money back and possible dividend only when they decided - more a loan and not company shares.
      If I was one of those that had bought in I would be p****d that only a small portion of the total market was being supplied.

    8. Creator Jason Chau 6 days ago

      Hi guys - been busy away working and just reading some of the comments here. Can't believe that the Pono Store is still not open in other parts of the world like the UK and Asia - because there are a lot of audiophiles in these parts of the world believe me, and they probably would spend just as much on music related stuff as US based fans. I had a friend of mine who after my introduction to him of my Pono (who subsequently got blown away by its sound) is anxiously waiting to get one in the UK - but he can't until the store opens over there. :(

      Likewise with Asia which has a growing HQ DAP music lovers market and folks with a certain level of expendable income. I can't say for others but I myself spend (on average) an incredible amount per year on content whether it's movies or music - and most is original physical media. Just for listening stuff on the Pono this year excluding the cost of the unit I spent about US$700 on SACDs, Blurays and related gear ie. headphones/cables, a good portion of which was shipping cost (since some content I can't get where I am). Having to wait for the Pono Store to open up in our part of the world is frustrating. If it had opened up, the money I spent on the shipping could have gone towards a few more DSD quality albums...

    9. Creator Doug Adams on April 28

      @TravisStyle, that is the album. Record Store Day has become a success and really helped independent record stores. It does seem a shame that they can't work out the logistics better. There were about six customers in the store. Two were there because of RSD and couldn't buy the product. If I understood the owner correctly, he couldn't turn around and re order. RSD needs to come up with some type of rain check system. What good does it do to entice people into independent stores, and then send them home empty handed? Duh.

    10. Creator James Griffiths on April 27

      "TMH on March 31
      James
      Where did you hear that the ponostore wont open in Australia? Doesn't surprise me but would be interested to know where you heard it.
      Personally, i think the pono music store is a joke. For Neil to railroad against CDs for so long, and then have most of the store sell overpriced CD quality files is outrageous. The lack of international stores is not their fault, but down to the stupid record companies, so is it any wonder the popularity of the pono files on the torrent sites are so high.
      I would not be surprised if the whole thing winds down over the next 12 months. The player is great sounding (albeit a shitty screen and UI) but i cant see it surviving this niche market when HD tracks has such a better offering

      James Griffiths on March 30
      As previously noted my Ponoplayer was a dud and failed after three charges. Took two months to secure a replacement. I paid for the return shipping from Australia to US on the agreement to reimburse and guess what? Pono can't do that cause they can't send payments to paypal credit card or any other method. Oh, and despite assurances during the kickstarter program, seems the pono store will never be available in Australia. Very poor. I wonder if Neil Young is aware of the rubbish service provided by this organisation?"

      Follow on -

      Well, To continue this sorry tale. I posted a similar comment to the above on the Pono Community page (which appears to be very heavily curated) and received a message which appeared to be sent by or on behalf of Neil Young explaining and apologizing for my troubles. I appreciated that. I was put in touch with a gentleman called Phil who I understand to be a senior executive with Pono (VP Product Development & Operations) . Phil assured me , and has assured me again since I followed him up a few weeks ago, that a refund for my shipping outlay had been sent. Its been about a month since I first heard that and no money has been delivered yet..and its been over three months since I first asked for it....but I hold out hope.

      More relevantly Phil has told me that there is no immediate plan to allow Australia, or anywhere outside USA, and possibly Canada and UK, to use the pono store. That was certainly not my impression from the Kickstarter pre launch hype and it was an operative representation in my ordering not one but two of the silly things. Despite all the glowing, possibly planted, reports of the Pono being a superior player , even without high end content, it seems like an ugly, crippled ipod to me none the less.

      Ah, what do they say? "A fool and his money are soon parted."

    11. Creator Doug Adams on April 23

      @Link a lot of stuff was already sold! Did pick up Mastodon - Atlanta picture disc. Recorded at 45rpm. Amazing art work. Haven't decided if I will open it or not. The store was busy. Owner said they order stuff and they only send some of it. He said it was better this year. I wanted the Bert Jansch disc. They didn't have it. Another customer wanted Atreu. Didn't have that. They need to get more supply.

    12. Creator TMH on April 19

      There are other resources for high-res music. They are working on it. It isn't like they can snap their fingers and make it so. It is taking longer than they expected. There's not much they can do about it except to continue to work on it.

      That may be the case O'Boogie, and i don't blame Pono, it clearly is the fault of the record companies

      But i can tell you there is nowhere coming form Australia you can buy this hi-rez music. I would eb happy to pay for it. But in the absence of that I have to look for other sources. And those arent in the best interests of anybody.

    13. Creator Link on April 19

      What did you get Doug?

    14. Creator Doug Adams on April 18

      Just returned from Record Store Day. It was crowded. That is a good thing. It was a good day.

    15. Creator Doug Adams on April 18

      @mbcatcb, there are lots of places to buy hi res music. HDTracks, eOnkyo, Technics Tracks, Qubuz, Pro Studio Masters, Acoustic Sounds, Native DSD Downloads. Probably others I don't know about. Being in the US allows access to somemof the sites but not all. None of the sites are worldwide.

    16. Creator O'Boogie on April 17

      There are other resources for high-res music. They are working on it. It isn't like they can snap their fingers and make it so. It is taking longer than they expected. There's not much they can do about it except to continue to work on it.

    17. Creator mbcatcb on April 17

      I really wish that you had written on the original post that if you were not an American there was no point in buying pono because you won't be able to purchase high-resolution music. You owe every international backer an apology and a commitment that opening international stores will be a priority. I feel absolutely let down, at the moment you're right on par with iTunes.

    18. Creator Siltech on April 17

      Cool

    19. Creator O'Boogie on April 16

      Yes?

    20. Creator Siltech on April 14

      O'Boogie ?

    21. Creator TMH on April 9

      Thanks Doug, now if only i could buy them....................(Geo blocking and credit card blocking)

      Guess i have to wait for them to turn up on the torrent sites.

    22. Creator Doug Adams on April 9

      Tom Petty is up on PonoMusic in hi-res. Go Pono!

    23. Creator Doug Adams on April 7

      @TMH, doubt Tom Petty abandoned PonoMusic. HDTracks is probaby slightly faster getting the music up on site.

      No idea why PMW has time out dates. As long as they keep updating it I am fine.

    24. Creator TMH on April 7

      Further gripe, just downloaded the latest version of Ponoworld only to show that it too has a limited life? WTF?

    25. Creator TMH on April 7

      So Tom petty just releases his entire catalogue in Hi Res (less the two albums that i got on my TP LE player)

      Where does he release them? Pono Music Store? No HDTracks

      So if one of the original supporters of this project appears to have abandoned ship what hope is there??

    26. Creator The Fly !!! on April 4

      BLUETOOTH PONO

      freaking hilarious !!!

      http://www.amazon.com/gp/aw/d/B00P20TFWM/ref=redir_mdp_mobile/175-5449644-3525444…

      read the instructions carefully & yea my pono is now bluetoothing / streaming / just in case / might have missed older posts (unsure if this has been discussed before)

    27. Creator Doug Adams on April 3

      Vote tonight for the 1st annual PonoMusic hi res award. Round one has narrowed it down to 10 albums. Help pick the winner. The albums do not have to come from PonoMusic. Anyone on the planet can vote. Don't miss the opportunity to participate in this historical event.

    28. Creator Siltech on April 1

      To view this email as a web page, go here.
      PonoHeaderlong
      Hi,

      The last version of PonoMusic World has expired.
      There was an issue that is now resolved and the latest version is now available for download.
      If your version of PonoMusic World has expired, please download the latest version Here:

      Mac Version

      Windows Version

      If you have any issues, please contact support@ponomusic.com

      Connect facebook twitter

      PonoMusic - 1501 Mariposa St, San Francisco, Ca 94107
      To Download PonoMusic world, Pono icon


      This email was sent to: catron@rogers.com

      This email was sent by: PonoMusic
      1501 Mariposa St, Suite #312 San Francisco, CA 94107 US

      We respect your right to privacy - view our policy

      Manage Subscriptions | Update Profile | One-Click Unsubscribe

    29. Creator Jerry on April 1

      Or PONO fools day

    30. Creator Jerry on April 1

      Did Apple really buy Pono Music

    31. Creator ido barzilay on April 1

      @Doug
      i know about the bamboo restriction...and it is not correct ! there is no problem at all with bamboo box or any other wood box. only if you plan to enter a bamboo plant...you might have problems..
      i want the bamboo box as it will complete the pono set, the bamboo box is very nice.

    32. Creator Doug Adams on April 1

      @Ido barzilay, you received a cardboard box because there are legal restrictions about sending bamboo to your country. There is little PonoMusic can do to change that. Pono found out about this after the bamboo boxes were built and had to design the cardboard boxes. Sorry.

      The player is a lot more rewarding. Enjoy it. We are so lucky to have one.

    33. Creator Simon Joiner on March 31

      Thanks Rick. That really is a great review. The best, most comprehensive and well written that I have seen. The headphone piece and the recommendations are really useful.

    34. Creator ido barzilay on March 30

      for a long time now i am trying to get the pono bamboo box, i got my pono in a cardboard box and not in the bamboo box. i contact support many times trying to get the bamboo box, but with no luck...they just wont sell/send empty bamboo box.....
      there are no boxes on Ebay also...
      any one want to sell his bamboo box ?
      any idea how i can get one ?
      tnx

    35. Creator ido barzilay on March 30

      TMH
      i also live outside of USA and cant use the pono music store. i searched the popular torrents sites, but i cant find many pono files there....almost all the files are from one user and most of them are neil yung files...
      i wonder what site you are using that you sat "the popularity of the pono files on the torrent sites are so high."
      i cant find so many files....
      where can we find pono torrents ?

    36. Creator Doug Adams on March 30

      Round two of voting has started in the PonoMusic forum. Pick your favorite of the 10 finalists. Help crown the hi res album of the year.

    37. Creator TMH on March 30

      James

      Where did you hear that the ponostore wont open in Australia? Doesn't surprise me but would be interested to know where you heard it.

      Personally, i think the pono music store is a joke. For Neil to railroad against CDs for so long, and then have most of the store sell overpriced CD quality files is outrageous. The lack of international stores is not their fault, but down to the stupid record companies, so is it any wonder the popularity of the pono files on the torrent sites are so high.

      I would not be surprised if the whole thing winds down over the next 12 months. The player is great sounding (albeit a shitty screen and UI) but i cant see it surviving this niche market when HD tracks has such a better offering

    38. Creator James Griffiths on March 30

      As previously noted my Ponoplayer was a dud and failed after three charges. Took two months to secure a replacement. I paid for the return shipping from Australia to US on the agreement to reimburse and guess what? Pono can't do that cause they can't send payments to paypal credit card or any other method. Oh, and despite assurances during the kickstarter program, seems the pono store will never be available in Australia. Very poor. I wonder if Neil Young is aware of the rubbish service provided by this organisation?

    39. Creator Jason Chau on March 28

      http://www.stereophile.com/comment/547957/#comment-547957

      Just read one of the posters on Stereophile had let the PonoPlayer play music for 24 hours through to a whole week (as burn-in) resulting in what he says is now 'SPECTACULAR' sound. I know that Pono also recommends you to burn it in as per their tech sheet (https://ponomusic.force.com/servlet/fileField…) and heard from others who also had it burned in for more than 20 hours so I guess the burn-in does improve things!

    40. Creator Doug Adams on March 28

      @Driftwood Holly as @oboogie posted earlier, call PonoMusic at. 1-800- 611-0580. They will help. Good people that want to help,

    41. Creator Driftwood Holly on March 28

      dear pono team ,i'm still waiting for mine ..what should i do??????

    42. Creator Doug Adams on March 28

      Tyll hertsens posted a world class review of the PonoPlayer. He listened ( sighted and blind) to it and measured results with different earphones. World class review. Love the headphone recommendations for Pono! Check it out at innerfidelity.com.

    43. Creator O'Boogie on March 26

      Glad you like the sound, Jan. I agree that it sounds fantastic.

    44. Creator Bryan VanAlmkerk on March 25

      Sold mine havent looked back

    45. Creator jan frisch on March 25

      Received the Pono Player yesterday.

      I am very pleased with the sound it provides.

      Concerning design and operational design i have some doubts

      Besides the odd decision to make a unpractical triangular shape, which i knew about before and has been discussed enough on the net (fit into pocket? no instant feel of orientation in hand). there are many points that are not satisfying.

      1) not only that the touch screen is responding not too well and the displays size is just to small for that, in attempt to build a somewhat modern or even ahead-of-the-time product it would have been nice to have no touch screen at all. instead you have a real strange subcontrol via the middle button like "2 times for next track, 3 times for previous track ...". This is just a pain. when you want to skip tracks and avoid the bad touch screen as mentioned before. Making compromise to the functionality is just "Meh". Same goes for "fast forward" and a few other functions that i would like to control also without having to look at it, which leads to

      2) having the headphone plugged it at the bottom of the device refers to the common move to put the player in your pocket downside up. so the cable is not in optimal position on the top like on the Pono Player.

      3) why is the player not showing me tracks the way i named them on my computer? i don't like to rename everything for the player. In fact i haven't found out yet how to even do that.

      3) the Pono World Menu is too complicated, design is just a question of taste but it clearly has a bad overview, too many sub menues and major and minor features all with the same visual priority

      Result: Really like the Sound as long as I do not have to touch the device.
      Medium satisfied

    46. Creator Ian Kendrick on March 25

      @spencer. If you are still having a problem, I suggest you go to the Pono community site and PM me the details and I will raise it with Pono. A few have slipped through the net, all have been resolved within 24 hours by doing just this.

      I rarely visit this comments section these days as the traffic is much more on the Community.

      Best
      i

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