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How can I change my pledge amount?

To change your pledge amount, visit the project page and click the “Manage your pledge" button that appears next to your pledge amount and then select "Change your pledge" on the following page. 

From here, you’ll be able to adjust your pledge amount or choose a new reward tier you'd like to pledge for and your pledge amount will update automatically. If you don't want to receive a reward, select "Make a pledge without a reward" and enter your new pledge amount. Alternatively, you may change your pledge amount within the reward tier modal. 

Note that you are not adding to your existing pledge; the amount you enter will be the total amount collected if the project is successfully funded.

What do I do if I can’t find my pledge confirmation email?

If you can’t find your pledge confirmation confirmation email you’ll be able to complete your account via our Sign up page. Make sure to use the same email address used when you made your pledge. We’ll send a confirmation email shortly after to verify your new account.

Where can I keep track of my pledges?

You can keep track of your pledges through your Backed Projects page

In the active pledges section, you'll be able to see your current live pledges, the amounts you've decided to pledge, the rewards you've selected, and more important details. If you'd like to change a pledge amount or reward selection, just click on the project title next to the corresponding pledge and select edit next to your pledge amount. 

The successful pledges section lists all pledges for which you've already been charged. If you selected rewards, you can sort this list by estimated delivery date — and you can even select "Got it!" once rewards arrive. 

The unsuccessful pledges section documents all of your pledges that won't be charged, in addition to any pledges that were refunded. This includes projects that were not successfully funded, or pledges that you decided to cancel.

How do I pledge to a project as a guest?

To pledge to a project as a guest, select a pledge amount and reward on either the right-hand side of a project page or after clicking the “Back this project” button and selecting “Continue”. From here you’ll be taken to a page where you can continue as a guest, or login if you already have an account. If you would like to continue as a guest, just enter your email address and select “Continue as Guest”.

Make sure to double check your email address – that’s where you’ll receive your pledge confirmation details, messages from the project creator, and a survey to provide details needed to deliver your reward if the project is successful.

Next, fill in your payment details and take a minute to review your pledge details. When you’re ready, just click the green “Pledge” button. Congratulations, you’ve just helped a creator get one step closer to bringing their project to life!

Will I receive a receipt for my pledge?

Once your pledge to a project has been collected, we'll send you an email that includes the details of your pledge and your reward selection. You can also find these details listed in your profile, on your Backed Projects page.

While we don’t provide formal invoices, you’re welcome to contact the project creator directly for help.

How can I change my reward selection?

Visit the project page and click the “Manage your pledge” button that appears next to your pledge amount.

 On the next page, select "Change your pledge," and then change your selection. Just a reminder that it's only possible to select one reward tier at a time.

How can I change my payment method before funding ends?

Visit the project page and click the “Manage your pledge" button. On the next page, click “Update payment method” and from there you can click “Use a new card.”

Can I cancel a pledge?

You can cancel a pledge by visiting the project page and clicking the "Manage” button. From there you can click the "Cancel Pledge" link located next to the "Change your pledge" button.

If you pledged to a project as a guest, please click the “Manage” link next to “Pledge details” in your confirmation email. From this section on the manage pledge page, click “Cancel pledge” next to the “Change your pledge” button. 

Please note that a pledge can only be cancelled while the project’s funding period is live. 

How do I finish creating my Kickstarter account?

If you want to create a Kickstarter account after you make a pledge, it's easy to do. Find your pledge confirmation email and click “Complete your account.” You’ll be directed to a page where you can set your name and password.

All pledges that you made as a guest using this email address will be part of your Backing History.

Once you’ve created your account, you will have access to additional features, such as:

  • Messaging project creators
  • Editing reward selections
  • Editing pledge amounts
  • Commenting on projects
  • View all your backed projects

I pledged to a project based in a different country and was charged an amount different from my initial pledge. What happened?

Your final pledge amount may differ based on the exchange rate value at the time a successfully funded project ends. We use the service Open Exchange Rates to determine the final value.

How do I pledge?

To pledge to a project, make sure you're first logged in to your Kickstarter account. 

Once you've found a project that interests you, just click the green “Back This Project” button on the campaign page. Alternatively, you can scroll down to select a reward tier. 

After you’ve selected your reward tier, you’ll be prompted to enter in your payment information. If your reward involves shipping, be sure to select the appropriate country from the drop-down. 

If you don't want a specific reward tier, select "Make a pledge without a reward" and enter your desired pledge amount. 

 Lastly, click the “Pledge" button and you’ll be all set! You should receive a confirmation email after completing your pledge.

 

 

Can I pledge using direct debit as my payment method?

At this time, only backers based in Germany pledging less than €250 towards a German project will have the option to use SEPA direct debit as their payment method. Just a reminder that pledges are only charged at the end of a project's campaign if it is successfully funded.

How secure is it to pledge on Kickstarter?

Our payments partner, Stripe, meets and exceeds the most stringent industry standards for security. You can learn more about the technical details of Stripe's secure infrastructure here.  

Kickstarter does not store full credit card numbers – only the last four digits and expiration date. Saving your payment details for future use is entirely optional. For more information, please review our Privacy Policy.

Can I pledge to my own project?

Pledging to your own project is not allowed by either Kickstarter or our payments partners.

Why is my pledge being authorized?

When you pledge, our payments provider may temporarily authorize your card— this is just to make sure that your card works and can be successfully charged when the time comes. Occasionally, multiple preauthorizations may occur per pledge. (Since funding on Kickstarter is all-or-nothing, you'll only be charged if the project is successfully funded.)

Please note that when using pledging using American Express from Apple Pay, your pledge will be authorized for the full amount.

A project I'm backing just succeeded and my pledge was declined. What do I do?

If your pledge was declined, log in to Kickstarter and click the “Fix payment” button in the banner at the top of your screen. This will guide you through the process of changing your payment method. We'll also send you an email every 48 hours with a direct link to correct the issue. But don't delay: backers have 7 days to resolve payment issues before they're dropped from the project. We'll also automatically retry your pledge at the end of this timeframe.

It may not necessarily be the case that there’s a specific issue with your card, so much as that you’ll need to ask your bank why this charge in particular is being declined. You may also want to include the details of this transaction, such as:

- The charge being from Kickstarter.

 - The amount pledged for the project. 

- The date when Kickstarter attempted to collect your pledge 

- this was the date that the project you backed ended. If the project hasn't ended yet, you can use the date you attempted to pledge.

Once you’ve contacted your bank, feel free to log in to the Kickstarter account from which you pledged and click the “Fix Payment” button in the “Important Notifications” banner.

Is my pledge tax deductible?

In general, no. However, some US projects started by or with a 501(c)(3) organization may offer tax deductions. If so, this will be touted on the project page. If you have questions about tax deductions, please contact the project creator directly.

Is my pledge amount publicly displayed?

No. The amount of your pledge and the reward selected are never publicly displayed — only the project’s creator will be able to see that information.

What currency will my pledge be collected in?

Your pledge will be collected in the project's native currency. 

If you have questions about foreign currency transactions, we'd recommend reaching out to your financial institution for further clarification.

If my project is successfully funded how do I receive my funds?

If your project is successfully funded, the funds pledged are debited directly from backers' cards. There is a 14-day window following your project's deadline for collecting and processing pledges. Once the 14-day window has passed, funds will automatically be transferred directly to your bank account. Please allow a bit of time for this transfer to take place; it can take an additional few days depending on the bank involved. 

How can I change my profile name?

Need to change your profile name also? Just head to your profile page to edit.

 

How can I track my project’s conversion rate?

Here’s how you can start tracking your project's conversion rate:

(1) Head to your Google Analytics account and navigate to your admin settings.

(2) In the “VIEW” column, select “Ecommerce Settings.”

(3) In the “Enable Ecommerce” section, flip the switch to “ON.”

(4) Keep “Enhanced Ecommerce Settings” switched “OFF” (switching this on will prevent conversion tracking data from appearing in your Google Analytics account). 

(5) Click submit and you’re all set!

It may take up to 24 hours for data to start appearing in your Google Analytics account.

How can I cancel my project?

You are free to cancel your project at any time, but before you do so, please keep the following in mind:

  • Canceling a project does not remove it from Kickstarter. Projects cannot be deleted.
  • Canceling a project is not reversible. If you decide you want to relaunch the project, you'll need to build a new one from scratch and submit it to us for review.

To cancel a project, head to your project page and click on the "Edit project" link in the panel along the left of the page. From there, you'll be able to select "Cancel funding" in the bottom right-hand corner.

How can I get my backers' information to fulfill rewards?

The Survey tool in the creator tools menu makes it easy to collect mailing addresses, shirt sizes, reward options, or anything else you need to fulfill rewards. 

To use this tool:

1) Go to your project page.

2) Click the "Reward Surveys" link in the creator tools menu on the left to start creating your surveys. You can make your questions open answer or multiple choice. You can also allow backers to update their shipping information.

3) You can start building your surveys at any time during your project's funding period. The questions you add are automatically saved as you work on them. When your project is successfully funded (and your funding period has ended) and you're ready to send them, just click "Send Survey."

4) As you're crafting your surveys, keep in mind that backers are unable to leave answers blank. If a question doesn't apply to everyone in that reward tier, make sure to provide them with the option to say "Not Applicable" or "Doesn't Apply."

We run the addresses that backers provide through a validation check, just to make sure that the address is properly formatted and to catch any typos. 

You can view the responses in your Backer Report or export them as a CSV file that you can open in Excel and other spreadsheet programs. 

Don’t worry about gathering backers' info before your project is funded. If backers are curious, please let them know that you’ll follow up when you're ready to deliver their rewards. For more information about tools to help you with fulfillment, please visit the Creator Handbook.

Please note: The Backer Report export contains personal information about backers, and it is your responsibility to protect it. Do not share it with services or third parties you do not trust. If you do use backers’ information with another service, like a shipping partner, make sure to read their Terms of Use and Privacy Policy to see how they handle private information.

How does my project become a Project We Love?

Our team is constantly keeping an eye on the projects that are launching on Kickstarter. When we see one that stands out, we make it a Project We Love and sometimes even feature it on the site or in a newsletter. These projects usually have a super crisp project page with a clear description, captivating images or video, a thorough plan for completion, an excited community, and of course, a lot of creativity. 

Interested in becoming a Project We Love? We'd recommend browsing through other Projects We Love for inspiration, checking out our newsletter to get an idea of which projects we feature, and making sure your project hits these notes.

Each Project We Love is automatically appointed with a little badge as a show of our enthusiasm and respect, and the creator still has complete creative control over their idea. Want to learn more? We talk about the history of Projects We Love in this post.

How do I delete my account?

Your account can be deleted from your account page. Warning: this is not reversible!

How do I make changes to my spotlight page?

After you've logged in to your Kickstarter account, visit your project page. You’ll see a "+" icon in the top left corner labeled “Page theme”, which you can use to change your background color, background image and text color. 

You'll also be able to edit your project title and blurb by clicking the pencil icons to their right. There’s also pencil to the right of the pledge button to edit it's text and even add a link to whatever page you’d like. You can see this blog post for some ideas!

How do I enable Google Analytics for my project?

Just enter your Google Analytics tracking ID at the bottom of the “About You” tab when you’re setting up your project.

 If you’ve already launched your project, you can enter this information through your creator dashboard.

Keep in mind that it can take up to 24 hours from the time you link your tracking ID to see information populate in your Google Analytics account.

New to Google Analytics? Visit Google’s Analytics Help Center for more information on getting started.

How come my Facebook account is showing up as somebody else?

If you are using a computer that is logged in to someone else's Facebook, connecting your Kickstarter account to Facebook will create a link to that other person's account. Make sure that whichever computer you're working on is either logged out of Facebook or already logged in as yourself.

How can I submit my project for Amazon Launchpad?

The Amazon Launchpad Kickstarter page is a hub for discovering some of the great products that have launched through Kickstarter. If you’re interested in having your project featured on Amazon Launchpad, please fill out this form.

How many surveys can I send my backers?

Surveys can only be sent once per reward tier, so be sure to collect all of the information you'll need to fulfill backers' rewards.

Backers are emailed when you send the survey, and they'll receive periodic reminder emails for two weeks. Additionally, backers logging in to Kickstarter will see a notification banner at the top of the screen alerting them that they have a survey pending.

If you realize you need information from your backers before the project ends or after you've already sent the survey, you can message all backers in a given reward tier directly through your Backer Report.

How do I know someone won't steal my idea?

Transparency is an essential part of Kickstarter. Being open about your project’s status, and sharing ideas with your backers, is a powerful community-building tool for project creators. 

If you have any concerns about sharing any information about your project online, you may want to seek legal counsel.

How do I charge shipping on my rewards?

In general, the cost to mail your backers their rewards (postage, envelopes, etc.) should be taken into account when you set your goal and price your rewards. Also keep in mind that any funds pledged towards shipping costs will count towards your project's goal.

Unless you specify otherwise, backers can pledge to your project from anywhere in the world. It’s always fun to have a backer from across the globe, but it can also mean paying for international postage to send rewards overseas. 

As you build your rewards, you’ll have the option to specify global shipping costs, and shipping to certain countries. During the course of your campaign, if you find that you'd like to offer shipping options to more countries, you're welcome to add more shipping specifications or create new reward tiers. For more information on setting shipping costs for your backers, read on here.

My project is listed in the wrong country. How can I fix this?

If it seems as though the wrong country has been selected for your project, you can correct this by starting a new project. Be sure to select the appropriate country on the screen that appears. You can copy over any existing information from your current project.

Keep in mind that in order to launch a project under a certain country, you must meet the respective eligibility requirements.

How can I manage my mobile notifications?

To manage your mobile notifications, select the "Me" icon in the bottom right-hand corner of the app and tap "Settings." From this page, you'll be able to manage your mobile and email notification preferences. If the mail or mobile icon for a certain category is green, that means that you have notifications turned on.

How do I issue a refund to one of my backers?

To provide one of your backers with a refund, head to your Backer Report from the Creator Tools menu. Click on the individual backer's name and select "Issue a refund." Once you enter your personal credit card information, you'll be able to issue a full or partial refund.

If you issue a refund within 14 days of your funding deadline, all fees will be refunded. 

If a backer has been issued a full refund, it'll be reflected in your Backer Report. They'll no longer be able to post comments, but you can continue to communicate through messages.

 

 

If my project is successfully funded how do I receive my funds?

Congrats! After your project ends successfully, funds pledged are debited directly from backers’ cards. There is a 14-day window following your project's deadline for collecting and processing pledges. Once the 14-day window has passed, funds will automatically be transferred directly to your bank account. Please allow a bit of time for this transfer to take place; it can take an additional few days depending on the bank involved.

How do I include images or other media in my project description and updates?

You can include images and videos in your project description by clicking the grey image or video icons at the top of the description editor. Doing so will open a window that allows you to upload your media files directly from your computer. 

Image specifications 

Images must be 50MB or less. We accept most major image formats, but for best results upload one of our recommended file types: JPEG, PNG, or BMP. It's best to scale your images to 680px before uploading so that they'll appear properly on our site. 

Video specifications 

Videos added to a project description must be 250MB or less and one of the following file types: MOV, MP4, or WMV. We take the video file you upload and create a 640 x 360 (16:9 ratio) version to display on your project page. 

 For video encoding, use WMV format in Windows. On Mac, use H.264. In both cases, the key variable is the “bit rate,” so look for that box. If it’s measured in kilobits per second (kbps), try 1500 to start. If it’s measured in megabits per second (Mbps), try 1.5. If the file is too big: make that number smaller. If the quality seems bad: make it bigger. 

You can also embed videos and audio (from YouTube, Vimeo, SoundCloud, Bandcamp, etc.).

How can I view my account's login history?

You can view your login history at the bottom of your account settings page. If something doesn’t look right, please contact us.

How do I add collaborators to my project?

Scroll down to the bottom of the Basics section of your project draft and click the blue ‘Add collaborators’ button. This will lead you to the Project Collaborators page, where you can add collaborators and grant them permissions for your project. Keep in mind, team members must have a Kickstarter account in order to accept a collaborator invitation.

Once you’re finished adding your team to your project, feel free to introduce them to your community on your project page or in an update.

How can I get press and bloggers to write about my project?

Once you’ve drawn up your press list and planned your promotional efforts, you’ll want to line up press outlets that might be interested in your project. Think about sites that could help amplify your project to your community. If you’re running an electronic music project, what sites did you visit to find your favorite new act? Are there any publishing blogs that would cover your 21st century dystopian romance novel? 

Reaching out to small publications, blogs, and local outlets can be just as valuable as a larger news sites, where your story might get lost in the shuffle.

 

How will tax year be determined on my 1099-K form?

As the merchant of record, our payment processor, Stripe, issues all 1099-Ks for Kickstarter creators. Calculations are based on when an authorized project’s backings are transacted (i.e. the project deadline date), not on the project payout date. The payout date occurs 14 days after the project deadline date.

This is especially important to keep in mind if your project deadline date occurs at the end of the year, with your project payout date occurring early the following year. In these cases, please note that your 1099-K will report earnings based on the year of your project deadline date, and not on the year of the payout date.

How can I update my profile in the app?

It's not currently possible to edit your profile from the Kickstarter app. 

If you wish to make any changes to your profile, including your profile name, email address, profile picture, biography, location, and website, you can do so from any compatible web browser. Just head to your profile settings.

How can I log in using my Facebook account?

You can sign in with Facebook using the Facebook login button on the log in page.

 

How do I verify my identity?

You can verify your identity from the “Account” tab of your project. You’ll complete this process by entering some information about yourself. If for some reason we are unable to verify your identity through this process, you may be prompted to use an automated system which will confirm that you have a valid ID and compare it with an image of your face, as uploaded by you or captured by your webcam. This process is similar to presenting your ID at an airport, except that a machine does the matching, not a human.

If you have any trouble with this process, our Integrity team may also step in to help with manually verifying your identity.

We take the security and privacy of our community very seriously. For information about privacy on Kickstarter, please read our Privacy Policy.

How can I keep my account secure?

Setting a unique password helps to ensure the security of your account. Tools like 1Password and LastPass are great for generating unique passwords and keeping track of them.

Enabling two-factor authentication is an additional step you can take to further ensure that only you can access your account. With this feature enabled, you'll get verification codes via text message, phone call, or an authentication app whenever you try to access your account from an unfamiliar device. You’ll be prompted to enter that code before you can access your account.

How can I view or change my survey responses?

You can review your survey responses by logging into the account from which you originally pledged, visiting the project page and clicking the `View Pledge` button located to the right of the project image. One quick way to view project pages is to check Backed Projects on your account.

If the project creator has enabled address changes, you’ll notice an option in your survey response that will allow you to change your shipping information. If the creator has not enabled address changes, or you’d like to modify your responses to any other questions on this survey, you should message the creator from the same window in your Backed Projects or from the project page.

 

How do I set up my account to receive funds?

You’ll set up your account directly through Kickstarter, on the Account tab of project build. We're partnered with Stripe for this process, and it should only take a few minutes to complete!

This process will require you to set your fund recipient, verify your identity, register your ACH-enabled checking account, and verify your contact details. Please note that this process must be fully completed in order to launch your project.