Backer Questions

  1. Backer Questions: Backing a project

    1. How can I find interesting projects to back?

      There are a bunch of ways to find cool projects:

      Our Newsletters: We have several newsletters that you can sign up for to receive customized notifications about projects you care about.

      Following: Connect your Facebook account to Kickstarter to follow your friends and check out the projects they're backing. You can also follow your favorite creators to see what projects they back, as well as be the first to know when they've launched a new campaign.

      Advanced Search: Want to find illustration projects near you? Or maybe bacon-themed projects? Use Advanced Search to explore projects that interest you. Want to know how advanced search works? Learn more here.

      The Recommendations Page: A personalized hub for some projects we think you might like, based on your backing and browsing history on Kickstarter.

    2. How do I follow creators?

      Following project creators allows you to see when a new project of theirs is launched, as well as receive notifications on Kickstarter projects they back.

      To follow a new creator, just click the ‘follow’ link next to their profile image on their project page. To follow a creator whose project you’ve previously backed, head to your profile settings and you’ll be able to follow them beneath the Find creators tab.

    3. How does Advanced Search work?

      Advanced Search allows you to create custom searches using a wide variety of filters, including location, category, and tags. and even a way to view only live projects. Search results can also be sorted in order of popularity, launch date, end date, or by funding goal. The new default sort, “magic,” displays a rotating cross section of compelling projects from every category on Kickstarter.

      Categories can be selected from the first drop-down in the search phrase. Meanwhile, If you’d like to view a subcategory (e.g. Video Games or Tabletop Games), you should first select the parent category (Games) from the drop-down, and any available subcategories will appear to the right.

      By default, projects from everywhere (on this Earth, at least) will be displayed in search results. If you’d like to add further search criteria, you can do so by clicking the + sign at the end of the search phrase. This will allow you to enter a specific search term, and filter by Projects We Love, your Starred projects, your backed projects, or even the percent of funding raised. And if you've connected Facebook to Kickstarter, you can also filter by projects your friends are backing.

      Here are a few cool ways you might want to use Advanced Search:

      Happy browsing!
    4. How do I pledge?

      To pledge to a project, make sure you're first logged in to your Kickstarter account. 

      Once you've found a project that interests you, just click the green “Back This Project” button on the campaign page. Alternatively, you can scroll down to select a reward tier. 

      After you’ve selected your reward tier, you’ll be prompted to enter in your payment information. If your reward involves shipping, be sure to select the appropriate country from the drop-down. 

      If you don't want a specific reward tier, select "Make a pledge without a reward" and enter your desired pledge amount. 

       Lastly, click the “Pledge" button and you’ll be all set! You should receive a confirmation email after completing your pledge.

       

       

    5. What forms of payment can I use to make a pledge?

      You can use a debit or credit card associated with Visa, Discover, JCB, MasterCard, or American Express. Discover and JCB cards are currently only accepted for US-based projects.

      We do not currently accept Maestro or Visa Electron cards. If using a pre-paid credit card, please make sure that the card has a value of at least $1 more than your pledge amount.

    6. How do I add a new credit card to my account?

      You can save a new credit card to your account by heading to the Payment Methods tab of your Account Settings and clicking the green ‘Add a new card’ button. 

      If you'd like to change your payment details for a live pledge, please refer to this section.

    7. Can I pledge using direct debit as my payment method?

      At this time, only backers based in Germany pledging less than €250 towards a German project will have the option to use SEPA direct debit as their payment method. Just a reminder that pledges are only charged at the end of a project's campaign if it is successfully funded.
    8. Can I pay with a check? Send cash by mail?

      In order to pledge to a project, you’ll need to use you’ll need to use one of our accepted forms of payment. If you decide to send funds to the creator outside of Kickstarter (cash, check, etc.), you will not be reflected as a backer.

    9. Can I pledge with Paypal?

      We do not currently support PayPal as a payment or account set up method. In order to pledge towards a project on Kickstarter, backers must enter a valid credit or debit card onto our site.

    10. How secure is it to pledge on Kickstarter?

      Our payments partner, Stripe, meets and exceeds the most stringent industry standards for security. You can learn more about the technical details of Stripe's secure infrastructure here.  

      Kickstarter does not store full credit card numbers – only the last four digits and expiration date. Saving your payment details for future use is entirely optional. For more information, please review our Privacy Policy.

    11. What is Apple Pay?

      Apple Pay allows you to use your iPhone’s stored credit or debit cards to make payments easily using your phone. 

      Apple Pay is available for iPhone 6 and later models, Apple Watch-compatible devices (iPhone 5 and later models), iPad Air 2, iPad Pro and iPad Mini 3 or later. You'll need to use a major credit or debit card as well. 

       To see if your bank or credit card participates in Apple Pay, please consult this list.

    12. How do I use Apple Pay on the Web?

      If you have Apple Pay set up on your phone, you can use it for pledges on your computer. There are a few requirements for using this feature: 
      • You need to have Apple Pay set up on your iPhone. 
      • You must be using the browser Safari. 
      • Your computer and mobile device must be connected to the same Wi-Fi and Bluetooth networks. 

      If you meet these requirements, you’ll see an Apple Pay link in the rewards section of a project. Once you’ve selected your reward, you’ll need to authenticate your pledge using your iPhone.

    13. How do I set up Apple Pay?

      To use Apple Pay, you’ll need to make sure that you’re using one of the following devices: 

      iPhone 6 and later models, Apple Watch-compatible devices (iPhone 5 and later models), iPad Air 2, iPad Pro and iPad Mini 3 or later.

      • For detailed instructions on how to install Apple Pay on your device, check here
      • To see if your bank or credit card supports Apple Pay, check here
      • To see which countries Apple Pay is supported in, check here
      • For Apple Pay on the Web, you’ll need to view the project page using the latest version of Safari.
    14. When is my card charged?

      If the project you’re backing is successfully funded, your card will be charged when the project reaches its funding deadline. If the project does not reach its funding goal, your card is never charged. 

      Some backers may see a temporary authorization of funds at the time of pledging, before a project has been successfully funded. Authorizations generally drop after a few days, but this process can vary depending on your financial institution. If you notice an authorization that doesn’t drop, we recommend that you contact your bank for more details about their authorization procedure.

    15. Do I get notified if a project I'm backing succeeds?

      Yes! We’ll send you an email notification when a project you’re backing ends, regardless of whether or not it met its funding goal.

    16. Is my pledge amount publicly displayed?

      No. The amount of your pledge and the reward selected are never publicly displayed — only the project’s creator will be able to see that information.

    17. If I make a pledge, what information does the project creator receive?

      If you’re pledging from your Kickstarter account, project creators will see your profile name, pledge amount, and reward selected. If If the project is successfully funded, we’ll also provide the project creator with the email address linked to your Kickstarter account, in case they need to contact you about your reward. 

       If you pledge as a guest, project creators will not see any details, unless the project is successfully funded. At that point, we’ll provide the creator with your email address. 

      You can check out our Privacy Policy for more details.

    18. Can I pledge to a single project more than once?

      It’s only possible to pledge to a project once. Accordingly, backers can only choose one reward tier per pledge. You can, however, change your pledge amount and reward selection for as long as a project is live.

    19. What if I want to pledge anonymously?

      If you'd like to hide your name from your public profile, you can do so by editing the name in your profile settings at the link below. 

       https://www.kickstarter.com/settings/profile 

       Another way to make your pledge anonymous is by pledging as a guest to a project. For more information on Guest Pledging, please consult our FAQ section

    20. What do I do if I have questions about a project?

      Ask the creator! At the bottom of each project page there’s an “Ask a Question” button. This will send your question directly to the creator.

      You can also message the creator privately by clicking the 'Contact me' button on the project page. If you're a backer and would like your question to be public, you can post a comment on the project under the ‘Comments’ section.

      To message a creator whose project has ended, visit the project page and click on the creator's profile image. This will open up their bio page where you can click the blue "Contact me" button and send them a message.

       

    21. Why am I getting an error message when I try to pledge?

      This could be an issue with the card you’re using. As a first step, we recommend checking with your bank in case any additional authorization is needed on their end. 

      If you’re still having troubles pledging, contact our Community Support team.

    22. How do I know a project creator is who they claim they are?

      If you don’t have a connection to the creator, you may want to get a better idea about who they are. We require every creator to verify their identity. In the creator bio section of each project, you can find additional resources like links to websites, relevant background information, and in some cases, a connected Facebook account

      Aside from this, reading through the project description and watching the video should give a better sense of the person or team behind the project. We encourage backers to do their homework on a project before deciding to pledge for a project.

      If you have more questions, you can send the creator a message to ask them.

    23. What happens when a project is overfunded?

      When a project is overfunded backers sometimes wonder: what happens with all that “extra” money? If a creator has a funding goal of $5,000 and raises $25,000, what do they do with the $20,000 they didn’t ask for?

      Most of the time what seems like “extra” money isn’t extra at all. Ten times the funding often means ten times the backers. More rewards have to be produced and distributed, and creators need that funding to do it (and sometimes some of their own money too).

      Sometimes when a project is overfunded, it lets the creator put that money back into the project to create something better for the backers and themselves. More songs on an album, additional game elements, better materials, etc.

      In other cases, overfunding leads to better margins and the creator may even profit from the project. This often means that the creator can continue the project beyond Kickstarter — and backers are part of that story. In this series, a few creators share details on what changed when their projects were overfunded.

    24. Who is responsible for fulfilling the promises of a project?

      It's the project creator's responsibility to complete their project. Kickstarter is not involved in the development of the projects themselves. 

      Kickstarter does not guarantee projects or investigate a creator's ability to complete their project. On Kickstarter, backers (you!) ultimately decide the validity and worthiness of a project by whether they decide to fund it. 

       For more information, see our Trust page. 

    25. Can I pledge to projects internationally?

      Yes! Anyone can pledge to Kickstarter projects, from anywhere in the world. The only requirement is a major credit card.

    26. Is my pledge tax deductible?

      In general, no. However, some US projects started by or with a 501(c)(3) organization may offer tax deductions. If so, this will be touted on the project page. If you have questions about tax deductions, please contact the project creator directly.

    27. What does the Remind Me button do?


      The Remind Me button lets you keep tabs on projects you’re interested in but maybe aren’t ready to back yet. When you star a project, you can reference it at any time in your starred projects. 48 hours before the project ends, you’ll get a reminder email giving you a chance to become a backer before the deadline. If you've already backed the project, you won't receive a reminder email.

       

    28. What currency will my pledge be collected in?

      Your pledge will be collected in the project's native currency. 

      If you have questions about foreign currency transactions, we'd recommend reaching out to your financial institution for further clarification.

    29. I pledged to a project based in a different country and was charged an amount different from my initial pledge. What happened?

      Your final pledge amount may differ based on the exchange rate value at the time a successfully funded project ends. We use the service Open Exchange Rates to determine the final value.

    30. How can I get a Superbacker badge?

      Glad you're interested! These badges are added to the profiles of backers that have supported more than 25 projects with pledges of at least $10 in the past year.

  2. Backer Questions: Guest pledging

    1. How do I pledge to a project as a guest?

      To pledge to a project as a guest, select a pledge amount and reward on either the right-hand side of a project page or after clicking the “Back this project” button and selecting “Continue”. From here you’ll be taken to a page where you can continue as a guest, or login if you already have an account. If you would like to continue as a guest, just enter your email address and select “Continue as Guest”.

      Make sure to double check your email address – that’s where you’ll receive your pledge confirmation details, messages from the project creator, and a survey to provide details needed to deliver your reward if the project is successful.

      Next, fill in your payment details and take a minute to review your pledge details. When you’re ready, just click the green “Pledge” button. Congratulations, you’ve just helped a creator get one step closer to bringing their project to life!

    2. Why don’t I see the option to pledge as a guest?

      We’re launching this feature to project categories over the next few weeks. If you don’t see this option yet, stay tuned!

    3. How do I get my reward if I pledged as a guest?

      When a successfully funded project is ready to start shipping rewards, they’ll collect all necessary information (shipping address, shirt size, etc) via a Backer Survey.

      You’ll receive your reward survey in the email address used to back a project. Click the “Respond now” button to fill in your reward details. Once you’ve completed your survey, you’ll have 10 minutes to go back and make any edits.

      If a project creator has enabled address changes, you can always go back and edit your shipping details via the original survey email.

      If the creator has not enabled address changes, or you’d like to modify your responses to any other questions on this survey, reach out to the project creator directly to request your changes.

      To message a project creator, you’ll first need to create a Kickstarter account.

    4. How do I finish creating my Kickstarter account?

      If you want to create a Kickstarter account after you make a pledge, it's easy to do. Find your pledge confirmation email and click “Complete your account.” You’ll be directed to a page where you can set your name and password.

      All pledges that you made as a guest using this email address will be part of your Backing History.

      Once you’ve created your account, you will have access to additional features, such as:

      • Messaging project creators
      • Editing reward selections
      • Editing pledge amounts
      • Commenting on projects
      • View all your backed projects
    5. What do I do if I can’t find my pledge confirmation email?

      If you can’t find your pledge confirmation confirmation email you’ll be able to complete your account via our Sign up page. Make sure to use the same email address used when you made your pledge. We’ll send a confirmation email shortly after to verify your new account.

  3. Backer Questions: Managing your pledge

    1. Where can I keep track of my pledges?

      You can keep track of your pledges through your Backed Projects page

      In the active pledges section, you'll be able to see your current live pledges, the amounts you've decided to pledge, the rewards you've selected, and more important details. If you'd like to change a pledge amount or reward selection, just click on the project title next to the corresponding pledge and select edit next to your pledge amount. 

      The successful pledges section lists all pledges for which you've already been charged. If you selected rewards, you can sort this list by estimated delivery date — and you can even select "Got it!" once rewards arrive. 

      The unsuccessful pledges section documents all of your pledges that won't be charged, in addition to any pledges that were refunded. This includes projects that were not successfully funded, or pledges that you decided to cancel.

    2. How can I change my payment method before funding ends?

      Visit the project page and click the “Manage your pledge" button. On the next page, click “Update payment method” and from there you can click “Use a new card.”
    3. How can I change my reward selection?

      Visit the project page and click the “Manage your pledge” button that appears next to your pledge amount.

       On the next page, select "Change your pledge," and then change your selection. Just a reminder that it's only possible to select one reward tier at a time.

    4. How can I change my pledge amount?

      To change your pledge amount, visit the project page and click the “Manage your pledge" button that appears next to your pledge amount and then select "Change your pledge" on the following page. 

      From here, you’ll be able to adjust your pledge amount or choose a new reward tier you'd like to pledge for and your pledge amount will update automatically. If you don't want to receive a reward, select "Make a pledge without a reward" and enter your new pledge amount. Alternatively, you may change your pledge amount within the reward tier modal. 

      Note that you are not adding to your existing pledge; the amount you enter will be the total amount collected if the project is successfully funded.

    5. Can I cancel a pledge?

      You can cancel a pledge by visiting the project page and clicking the "Manage” button. From there you can click the "Cancel Pledge" link located next to the "Change your pledge" button.

      If you pledged to a project as a guest, please click the “Manage” link next to “Pledge details” in your confirmation email. From this section on the manage pledge page, click “Cancel pledge” next to the “Change your pledge” button. 

      Please note that a pledge can only be cancelled while the project’s funding period is live. 

    6. Will I receive a receipt for my pledge?

      Once your pledge to a project has been collected, we'll send you an email that includes the details of your pledge and your reward selection. You can also find these details listed in your profile, on your Backed Projects page.

      While we don’t provide formal invoices, you’re welcome to contact the project creator directly for help.

  4. Backer Questions: Getting rewards

    1. How will project creators get my info to deliver rewards?

      Once a project has been successfully funded, the project creator will create and send a backer survey to request the information they need to fulfill rewards. Survey questions may include shipping address, size, color, or other reward-specific preferences.

      Some creators send surveys right away; others wait until they’re ready to deliver rewards. If you think you might have missed a survey email, please log in to your Kickstarter account to check — you’ll see a notification at the top of the page for any surveys awaiting response.

       Once you complete a survey, you'll receive an email confirmation that includes a copy of your responses.

    2. How can I view or change my survey responses?

      You can review your survey responses by logging into the account from which you originally pledged, visiting the project page and clicking the `View Pledge` button located to the right of the project image. One quick way to view project pages is to check Backed Projects on your account.

      If the project creator has enabled address changes, you’ll notice an option in your survey response that will allow you to change your shipping information. If the creator has not enabled address changes, or you’d like to modify your responses to any other questions on this survey, you should message the creator from the same window in your Backed Projects or from the project page.

       

    3. How do I know when rewards for a project will be delivered?

      Projects have an estimated delivery date under each reward on the project page. You can view the estimated delivery date either on the project page or under your Backed Projects list under the ‘Reward’ tab. This date is determined by project creators as their best guess for when backers will receive their rewards. 

      Please note that estimated delivery dates are not firm ship dates. When projects launch on Kickstarter, they’re often in the early stages of development and the project itself must first be completed before rewards can be fulfilled.

    4. I haven't gotten my reward yet. What do I do?

      Project delays can happen for a number of reasons. Sometimes creators hit unexpected roadblocks while they’re working on their project, or underestimate how much time it takes to complete a project and fulfill rewards. However, creators are expected to communicate these setbacks and keep backers in the loop along the way. The updates section on a project page is the best place to check on a project’s status. 

       If the creator hasn’t posted an update, you can send them a message to check in and see how things are going, or post a comment on their project page.

  5. Backer Questions: Profile settings

    1. What’s my profile page, and what appears on it?

      When you create a Kickstarter account, a basic profile page is created for you. It displays your chosen account name, the date the account was created, and a list of projects you have backed or launched. To that, you can add as much or as little information as you want — like a picture, a bio, or a link to your website. 

      This page isn’t searchable on Kickstarter, and it can’t be found via search engines like Google. But whenever your account name appears on the site (for instance, when you post comments or send messages), people can click that account name to see your profile. Make sure anything you add follows our Community Guidelines, and don’t share personal information you’re uncomfortable with others seeing.

      Just for fun, each profile also includes a colorful little “pie” that shows which categories you’ve backed projects in. Hmm, what happens if you fill in every category?

    2. How can I change the email address associated with my account?

      Not a problem! Just head over to your account page to update your email.

       

    3. How can I change my profile name?

      Need to change your profile name also? Just head to your profile page to edit.

       

    4. How can I log in using my Facebook account?

      You can sign in with Facebook using the Facebook login button on the login page.

       

    5. What is a vanity URL?

      A vanity URL is a personalized URL for your Kickstarter account. Instead of a series of numbers (e.g., http://www.kickstarter.com/profile/1234567890), your profile can be recognized with a name or word of your choosing (e.g., http://www.kickstarter.com/profile/yourname). If you'd like to create one, you can do so on your profile page.

    6. What is Facebook Connect?

      Facebook Connect is a way for you to link your Facebook account to Kickstarter so you don't need to create a new account. You can also follow your Facebook friends on Kickstarter to see what projects they back.

      Creating a Kickstarter account through Facebook is easy — you’ll be given the option at the bottom of our Sign Up page. Kickstarter will also use the same email linked to your Facebook account so you don’t even have to remember a new password.

      If you already have an account and would like to connect it to Facebook, just head to your account page and select ‘Log in with Facebook’ on the sidebar to activate this feature.

      If you're a creator and you've turned on Facebook Connect, your Facebook username and friend count will be displayed in your Kickstarter bio (at the bottom-right corner of your project page). This helps backers learn more about the people behind the projects they support, and builds trust between the backer and creator.

      If having your Facebook profile a click away makes you uncomfortable, you can either adjust your privacy settings on your Facebook profile or disconnect from Facebook through the "About You" section of your Edit Project page or on your account page.

       

    7. How do I unsubscribe from or adjust which emails I receive?

      If you're currently receiving Kickstarter emails, and you'd like to opt out, visit your notifications page to adjust your settings. Make sure you’re logged in to Kickstarter when you do so. From the notifications page you’ll be able to unsubscribe to specific project updates or from the Kickstarter newsletter.

      Alternatively, if you're unsubscribing from the newsletter, you can just click the Unsubscribe button in the footer of the message.

    8. How can I keep my account secure?

      Setting a unique password helps to ensure the security of your account. Tools like 1Password and LastPass are great for generating unique passwords and keeping track of them.

      Enabling two-factor authentication is an additional step you can take to further ensure that only you can access your account. With this feature enabled, you'll get verification codes via text message, phone call, or an authentication app whenever you try to access your account from an unfamiliar device. You’ll be prompted to enter that code before you can access your account.

    9. How can I enable two-factor authentication?

      You can enable two-factor authentication on your account by visiting your account settings page.

      Select "set up two-factor authentication" under the "Security" heading, and follow the indicated steps to set up your phone to receive or generate verification codes.



      With two-factor authentication enabled, you'll get verification codes via text message, phone call, or an authentication app whenever you try to access your account from an unfamiliar device. You'll be prompted to enter that code before you can access your account.

    10. What are Curated Pages?

      Curated Pages are open to cultural organizations and institutions in creative fields: museums, film societies, record labels, publishers, creative trade organizations, educational institutions, and more. Featured projects can be directly associated with an organization or simply align with its mission. As long as the project is on Kickstarter, it can be featured on a Curated Page.

      If you're an organization looking to start a Curated Page, please know that they are extended by invitation, with an editorial focus in mind. We typically work with cultural organizations, arts groups, and educational institutions.

    11. How can I view my account's login history?

      You can view your login history at the bottom of your account settings page. If something doesn’t look right, please contact us.

    12. How do I delete my account?

      Your account can be deleted from your account page. Warning: this is not reversible!

  6. Backer Questions: Troubleshooting

    1. I forgot my password, how do I log in?

      Click the 'Forgot?' link on the login page to request a password reset. Just input the email address associated with your account and we'll send you an email with a link to reset your password.

    2. A project I'm backing just succeeded and my pledge was declined. What do I do?

      If your pledge was declined, log in to Kickstarter and click the “Fix payment” button in the banner at the top of your screen. This will guide you through the process of changing your payment method. We'll also send you an email every 48 hours with a direct link to correct the issue. But don't delay: backers have 7 days to resolve payment issues before they're dropped from the project. We'll also automatically retry your pledge at the end of this timeframe.

      It may not necessarily be the case that there’s a specific issue with your card, so much as that you’ll need to ask your bank why this charge in particular is being declined. You may also want to include the details of this transaction, such as:

      - The charge being from Kickstarter.

       - The amount pledged for the project. 

      - The date when Kickstarter attempted to collect your pledge 

      - this was the date that the project you backed ended. If the project hasn't ended yet, you can use the date you attempted to pledge.

      Once you’ve contacted your bank, feel free to log in to the Kickstarter account from which you pledged and click the “Fix Payment” button in the “Important Notifications” banner.

    3. Why is my pledge being authorized?

      When you pledge, our payments provider may temporarily authorize your card— this is just to make sure that your card works and can be successfully charged when the time comes. Occasionally, multiple preauthorizations may occur per pledge. (Since funding on Kickstarter is all-or-nothing, you'll only be charged if the project is successfully funded.)

      Please note that when using pledging using American Express from Apple Pay, your pledge will be authorized for the full amount.

    4. How come my Facebook account is showing up as somebody else?

      If you are using a computer that is logged in to someone else's Facebook, connecting your Kickstarter account to Facebook will create a link to that other person's account. Make sure that whichever computer you're working on is either logged out of Facebook or already logged in as yourself.

  7. Still need help? Contact us here.