How do you get THAT much PR?!
Hey everyone -- Stephanie from Kickstarter here. We just posted a whole slew of new videos from workshops and talks we have hosted here at Kickstarter HQ over the past year on the Advice playlist on our YouTube Channel. There are two short video clips that made me think of this excellent conversation in particular -- linking to them below. Hope its insightful!1) In this video clip, early entrepreneur Kit Hickey from Ministry of Supply talks about how they built their PR list before they launched their campaign, and how they pivoted once they went live.2) In this video clip, Heather Delaney from Dynamo PR (has worked on numerous Kickstarter campaigns), shares some very sound strategies for getting and working with press.(Chris Birch: If you are still reading, check them out -- Love your take on this advice!)
How do you deal with all of the marketing spammers?
Report them all! Every one I reported got banned pretty quickly. Its clear they are scammers, they havent backed anything, and havent created anything. They are likely computer generated accounts run by software looking for new projects.
What are some great ideas for rewards that DON'T involve creating and shipping something physical?
One of the most tried-and-true rewards I've seen across many campaigns is the inclusion of backer's names in a Hall of Fame, a page on your website, or somewhere in your final product. This reward is particularly great for film and game projects, as backers can see their names featured in the credits.Another great reward can be a very simple digital file or set of files. One of the most common examples of this that I see in many game projects includes a series of wallpapers for desktops and mobile devices. Some film projects will also include a copy of the script or production notes.Full disclosure - this commentator works at BackerKit, a post-campaign platform for project creators.
What tips do you have for someone who is nervous to make a video because they are shy in front of a camera?
Try having a good friend stand next to the camera, and talk to your friend. Very few people are comfortable in front of a camera, but most people are OK with talking to a friend. Do lots of takes and edit the best parts with static shots or illustrations as segues. I used to work in video, but it took me 24 takes to get something that isn't too embarrassing!
Any tips on what to do 48 hours after launch?
Bjorn please don't buy services from people who solicit you through the KS message system. In fact, I'd go further and report them as spam using the facility provided. This will help KS to weed out the accounts of people who do this.(Edit March 2017) I see the question has been edited to remove references to marketing solicitations. Well they were there when I originally answered the question. Also - I've got a campaign ongoing at the moment and am receiving a lot of solicitations. I'm in the "flatlining" middle period which is pure agony, but I'm holding onto my own advice and reporting every single one. But I really really understand why some people might actually be desperate enough to be tempted by these offers. Don't buy from spammers! It really is that simple. :)
Alex Eames - RasPi.TV
What do you wish you had known before you ran your first project?
Kickstarter cannot deliver that *initial* audience.Once you have enough backers, and a REASON to promote your project (making your goal, then stretch goals and freebies), you hit a certain point where your backers will promote the project and you can, in principle, sit back and watch the money roll in. But you somehow have to hit that first critical mass. We thought we'd be visible on the front page for a day or so - but we were only there for a matter of a half hour or so...and then you had to already know that we existed or you'd never find our project. We didn't expect that...we thought we'd get hundreds of page-views per hour...what we actually got was crickets!Our first Kickstarter failed horribly because we didn't understand that. But after we retreated, re-tooled and did some up-front promotional work - the second one took off nicely. The backers from that first successful one then formed the core of people who started the third and now fourth (and soon FIFTH...you heard it here first!!) projects - so we don't need to be so concerned.But the first time out, it's tough. Nobody knows who you are, whether you'll deliver (lots of projects don't!) - whether you can deliver on time - whether the quality of the rewards will be up to your claims. Nobody is searching for your keywords - and initial failure gets you pushed down the search further and further. Unless you get a "Staff Pick" (we never did) or somehow find out how "Sort by Magic" works and exploit it - you're not going to get an audience.So the first Kickstarter is without doubt the toughest...and the only defense is to pre-promote it somehow.
Any suggestions for marketing email subjects that don't look spammy?
So a few people are interested in the answer to this, and nobody seems to have it ;) I'm hoping by posting some more details we might be able to generate some discussion, even if we dont have the answers!What I ended up going with was "Preview of my new FPV/Drone Kickstarter for better video reception" for the subject and trying to personalise every email to the person I've sent it to. Like I said, I know these people, or am at least known by these people if their contact details have been passed on to me.For the post launch emails, I've been using "New FPV product to improve video reception on Kickstarter", pretty generic, I've had emails from friends sending me interesting projects with similar titles - whether the project is on KS or just on a webstore.I'm customising each email I send from the template, ask them about their family if I know about them, or how things are going with the company, or just checking the weather in there area and seeing if they have managed to get and fly in good weather, or commiserating over the bad run of weather they've had (hey, weather's a great neutral topic!). Like I've said, I dont want to be a spammer but I do have a pretty good list of industry contacts i've built up over the years. Of course any reply from a person i've emailed gets an immediate and completely person un-templated response. Most are technical questions or just a thanks for sharing with them/thanks for creating the product.I'm using HubSpot CRM for the emailing, I created a contact list and imported it - their CRM product is free, their email-mass-marketing product is horrendously expensive. They have a "free" addon for chrome+gmail and outlook called "SideKick" which allows you to track people's opening of emails and clicking of links for templates. You get unlimited notifications for the first month, normally 200 - I'm at over 1000 notifications and just 2 days in to the campaign. Some people are opening my emails 8 or more times, and clicking on the links many times. I assume this is them forwarding the email on to others. It also gives you 5 email templates you can use in the CRM when emailing people as part of the free deal. I'm a little confused as to the pricing for upgrade, in the addon itself it says it is $10/mo, but then there is "SideTrack for Business" which is $50/mo however that comes with unlimited calling through the CRM as well. It also gives you more reporting on the templates, without it I'm just getting the total view/click through rate for all emails I've sent. Given the rate I'm burning through Skype credit I'm probably going to spend the $50 in the next day or so. Their sales people were very good on the phone and didnt try too hard to push me towards their marketing solution that would cost me far more money than I have!Since I guess I'm trying to turn this question into more of a Creator-Marketing discussion, I'd also like to link this guide:http://socialwebthing.com/2014/05/social-prospecting-success/I was already doing a lot of this, but certainly found some interesting points (the email checker link in there is awesome). I've been looking up dns records (whoismind.com) for domains of companies I'd like to call or contact to see if I can find out who started the business. Privacy records and domains purchased by web design companies are certainly annoying ;) I've had some good success with at least finding the name of the person behind some one man shows which have worked out well for me.The feedback I'm getting from people I'm emailing and calling is very good, nobody has complained about me reaching out to them, quite a good percentage have actually thanked me.How have you emailed people about your campaign, or otherwise gotten the world out without using an existing consent-given mailing list? Or, have you got any thoughts on improving upon what I've been doing?Marketing without spamming is something we all need to do if we want some success, so I'd be pretty interested in hearing your plans/story/successes.
What kinds of plans and preparations do you need to make before your project launches?
I always tell people who are contemplating doing a Kickstarter project to seriously research the projects already done in their area of interest. You can learn so much from what other people have done.
Do advertisement or crowdfunding agencies help to spread the word about crowdfunding projects?
Some yes, some no.I use advertising on relevant sites. I create board games so I advertise on board game websites, forums, blogs (where applicable). I then contact directly with a personal letter and press release: blogs, articles, news agencies, and reviewers. I send them a prototype if available.Most PR firms for Kickstarter are a joke/scam/or ripoff. Try asking them detailed questions about their practices, for references, for stat sheets on success of multiple LIKE projects. They tend to get annoyed, defensive, or stop writing you back. If they are calm and collect and answer ALL of your HARD questions with good answers and integrity, then they might be worth using. Otherwise, Kickstarter alone drives enough traffic for you.Most of the time these agencies advertise on Google Adwords, and Facebook. ... You can do that yourself. Sure they "target"... but you can too, you just need to fill out the forms instead of them. It takes about an hour per site to do it right.That said, I advertise on Facebook for a measly $100 over the course of our campaign. That's usually enough. Films are larger budget with a wider audience, increasing this might be worth it. I haven't tried Adwords in a while. I found it a money sink-hole years back for another business, and never saw a single bit income from them. Though that was a while ago, and I'll probably try them again in the future just for the sake of experimentation to better answer questions like these.John
Using ads to promote Kickstarter; Analytics tracking
Hey! We are currently live on Kickstarter and 7 days in at $234k. We allocated a budget to Facebook Ads and after testing with small $ across 20 ads in week 1, we've dwindled it down to 3 that are performing at 3-6% CTR & 3-6.0 ROI. That means for every $1 spent we are seeing $3-6 in return. our Total conversion (as found in Google Analytics - can explain more soon) is around 1.3% off of facebook in total but this includes more than just the Ads. My best guess is you are getting abotu a .5-1% conversion on Facebook Ads.This means, if you drive 1,000 clicks to your website (DO NOT USE FACEBOOK CLICKS, USE A BITLY TRACKER!) you would gain 1 pledge. This is NOT bad. We are about to upgrade to Google PreRoll because our videos are performing best and an ROI of 6 is not going to boost our campaign as much as we hoped given our small budget.In summary here are my key takeaways:1. Use Facebook Ads to generate pledges & brand awareness.2. Facebook Analytics (find "manage ads") are not 100% accurate and fail to track conversions and clicks accurately. Use BITLY to track your clicks (each ad has a custom Bitly, put that bitly with + after to see clicks&data) and use Google Analytics to track conversions.3. Conversions will still be hard to track, because lots of people will see the ad, open a new tab, go to kickstarter or google and search for your campaign. 4. Market CTR on Facebook is 1.8%. Try running 20-40 ads at $50 to get a good idea of what will work. Pick the winners and move on to other parts of your campaign. Gain an ROI of 3+ to really make a difference.I am beginning a campus thread HERE to track my experience about Google Analytics. This will be abit more intense. Maybe can also repost BITLY + FACEBOOK AD info. Once we run Youtube Preroll, will post that as well. SUBSCRIBE! THANKSWill from GNARBOX