Would you recommend any third-party services to help with managing backers and fulfilling rewards?
We use Backerkit.com for managing post Kickstarter pledges and add Ons and generating the final data that will go to our warehouse. With Backerkit we were able to pull in an additional 25-30% funds on one project and 20% on another project (through a combination of late pledges, people upgrading pledges or choosing more add ons over time and offering paypal as an alternative payment service)
Backerkit say projects often get 5-10% uplift through them and they charge 1% of your project but for the ease of managing backers after the event it's VERY worthwhile.
After the campaign is over, the real heavy lifting begins and that's why I've used backerkit.com on almost all of the projects I've worked on. The company was started by Maxwell after running a successful campaign on Kickstarter and realizing that things could have run a lot smoother in post-campaign if they had better tools. When you work with them, you can really tell they care about the Project Creators.
Their fee is based on how much you raised. We typically choose the 1% of funds raised plan and 5% of funds raised in BackerKit (just like Kickstarter). The upfront fee might seem daunting, but we've always made the money back by selling more items to our backers when they go through the survey.
That means BackerKit essentially pays for itself and then you have access to it indefinitely and don't have to pay any monthly fee. You can use it for however long it takes you to finish fulfillment.
Another reason why BackerKit is great is because they offer your backers support. They act as the first line of defense for any questions coming in from your backers when they are taking the surveys.
If you didn't see it, they worked with Fidget Cube during post-campaign and provided support to over 150,000 backers!! If you haven't seen this campaign update, you should check it out https://www.kickstarter.com/projects/antsylabs/fidget-cube-a-vinyl-desk-toy/posts/1737445
In conclusion, BackerKit has a great team, software, and provides a TON of value in the post-campaign. I'd highly recommend them.
I received a response from Kickstarter but no way to reply back so I'm posting here again.
>Natalie Ung said: Hi Chuck, thanks for joining us in Campus, and for sharing your thoughts about PayPal! >We’ve actually recently partnered with Stripe for all payments on the site, which will make the payment >process much easier for creators and backers. We wrote a blog post about this change last week, feel free >to take a look here! https://www.kickstarter.com/blog/making-payments-easier-for-creators-and-backers
Chuck said: I think this could be a good move but I never had issue with the Amazon payment, I had issue with the link to shipping the rewards. The use of PayPal which incorporates shipping easily makes it much simpler to ship rewards. The address is entered by the buyer and verified in most cases. Tracking, when shipped through direct link to USPS.com, is easily handled and can be viewed by the buyer. No cut and paste or importing files into a shipping software. You can individually ship any reward easily from PayPal. I don't see that feature in Stripe. Can you offer an easily integrated solution to payment and shipping?