Asking for an Update on Your Reward

You've graciously supported a project on Kickstarter. You watched as the project creator excitedly met their goal, and for the first few months after the campaign ended, you followed along with the creator's updates, eagerly awaiting the estimated delivery date. But then, perhaps something happened. Maybe the creator is posting updates less frequently, or the estimated delivery date of your reward has passed and you haven't received or heard anything. Maybe you received the wrong reward altogether or just want to let them know that your shipping address has changed. We've been there too, and have answered lots of questions from backers with each of these questions –– we’re here to help! Here are our suggestions on how to best approach the situation.

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Guest Post: Lessons from Artist Scott Teplin


My name is Scott Teplin and I’m an artist living and working in New York City. Since my fourth Kickstarter campaign is now underway, I thought it might be helpful if I shared share a few lessons I’ve learned and applied to my current campaign, BIG SCHOOL

BIG SCHOOL is a 6-foot-wide maniacally detailed, hand-made watercolor drawing that imagines the architecture of a screwball school. Today I'm writing about how to better prepare for your project before you go live. Here are few things to think about months before you build your campaign.

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Announcing Election Issues: Make Something of the Election

Today we’re launching Election Issues, a collection of political creations to spark conversation and action, made by our community for everyone to use. 

This compendium of resources is inspired by the idea that interacting with political issues in creative ways — reading, writing, dancing, singing, drawing, and more — can encourage profound reflection.

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Mark Your Calendars, Reward Scheduling Is Here

Today we’re announcing a new feature that will make engaging with your backers and building excitement easier: reward scheduling! In addition to setting a backer limit when creating your rewards, you’ll now also be able to set a time-based limit. So, for example, if you only want a reward to be available on the day that you launch your project, you can set a time constraint and not have to worry about updating it after you’ve gone live.

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Join us at the Kickstarter Games Festival: Ghost Arcade

Is there a better way to herald the most spine-tingling night of the year than hanging out with your favorite Kickstarter Games creators in an otherworldly arcade? On October 29 at BRIC in Fort Greene Brooklyn, you’ll get to experience video and tabletop games firsthand from New York-based creators — fantastic games like Ghost Pirates, Guns of Icarus, Pixel Noir, and the artful Decemberists-Keith Baker collaboration, Illimat. Blackbox, a new venture from the Cards Against Humanity team, will be setting up a pop-up shop so you can take your favorite games home (we think they make excellent Halloween treats). Confidently abandon your respective realities and step into the Ghost Arcade with us on October 29. Share your get-ups and good times with us by using the tag #KickstarterArcade

We've looked into our archives to find project tips from three Ghost Arcade creators: Shawn Alexander Allen (Treachery In Beatdown City), Alyssa Gundred (Empire: The Game of New York), and Howard Tsao (Guns of Icarus). Below you’ll find their advice on how to build your community and run a successful project.

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Rhode Island School of Design & Kickstarter Partner to Educate Artists

The Rhode Island School of Design (RISD) is fostering the next generation of innovative and entrepreneurial artists and designers. Check out the RISD's Curated Page for a look at just some of the creative projects that students, faculty, and alumni have launched on Kickstarter.

On November 5, 2016, Stephanie Pereira, Kickstarter’s Director of Learning and Engagement, will join RISD’s Art of Business Bootcamp to help students discover the resources they need to make their ideas a reality. For those of you who can't attend Stephanie's bootcamp session, we've pulled together a rundown of three successfully funded campaigns launched by RISD students. Wynn Bauer and Nate Mell equipped their production studio with high-quality materials so they could create beautiful custom wares. Crafter Rebeca Raney discovered a place to bring her whimsical world to life; hosting her first pop-up show in New York City. The WOVNS textiles team was able to use the funds they raised to experiment with one-of-a-kind fabrics.

Each artist used the platform to gain exposure, build community and seek out funding to bring their ideas to life. Most importantly, they established real, human connections with their backers and explored the basic principles of entrepreneurship. You can do the same! Learn how by exploring the case studies below for insights into how to make your project stand out on Kickstarter and resonate with your community.

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We're all in this together. Register to vote.

At Kickstarter, we believe in the power of personal expression, whether it be creative or political. That’s why we’re partnering with TurboVote — which used Kickstarter to launch their platform back in 2010 — and joining their nonpartisan, long-term challenge to increase voter participation. Why? Because, as they put it, “a democracy where less than half of people vote isn’t good enough.”

Empowering citizens to create the world they want to live in is a key part of our mission, and a critical part of a healthy democracy. The future is shaped by ideas, actions, and people who take a stand to make things happen. In working with TurboVote — and with partners like Airbnb, Spotify, Instagram, and many others — we hope to reach a goal of 80% voter turnout for the U.S. presidential election.

Join us in shaping the world we live in, together. Register to vote here.

How do Kickstarter project?

Fill in the blank. Creators have asked us about building and engaging their communities, championing through the “plateau” phase, how they can create rewards that’ll excite backers, and more. Below, we’ve answered these questions and more with pointed advice and links to our best and most relevant resources that tackle those questions. Find the questions that have been on your mind and then read, click, and download to get the answers you need to take your project to the next step.

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