The Kickstarter Blog

Kickstarter Before Kickstarter

  1. We were wrong

    Dear everybody,

    On Wednesday morning Kickstarter was sent a blog post quoting disturbing material found on Reddit. The offensive material was part of a draft for a “seduction guide” that someone was using Kickstarter to publish. The posts offended a lot of people — us included — and many asked us to cancel the creator’s project. We didn’t.

    We were wrong.

    Why didn’t we cancel the project when this material was brought to our attention? Two things influenced our decision:

    • The decision had to be made immediately. We had only two hours from when we found out about the material to when the project was ending. We’ve never acted to remove a project that quickly. 
    • Our processes, and everyday thinking, bias heavily toward creators. This is deeply ingrained. We feel a duty to our community — and our creators especially — to approach these investigations methodically as there is no margin for error in canceling a project. This thinking made us miss the forest for the trees.

    These factors don’t excuse our decision but we hope they add clarity to how we arrived at it.

    Let us be 100% clear: Content promoting or glorifying violence against women or anyone else has always been prohibited from Kickstarter. If a project page contains hateful or abusive material we don’t approve it in the first place. If we had seen this material when the project was submitted to Kickstarter (we didn’t), it never would have been approved. Kickstarter is committed to a culture of respect.

    Where does this leave us?

    First, there is no taking back money from the project or canceling funding after the fact. When the project was funded the backers’ money went directly from them to the creator. We missed the window.

    Second, the project page has been removed from Kickstarter. The project has no place on our site. For transparency’s sake, a record of the page is cached here.

    Third, we are prohibiting “seduction guides,” or anything similar, effective immediately. This material encourages misogynistic behavior and is inconsistent with our mission of funding creative works. These things do not belong on Kickstarter.

    Fourth, today Kickstarter will donate $25,000 to an anti-sexual violence organization called RAINN. It’s an excellent organization that combats exactly the sort of problems our inaction may have encouraged.

    We take our role as Kickstarter’s stewards very seriously. Kickstarter is one of the friendliest, most supportive places on the web and we’re committed to keeping it that way. We’re sorry for getting this so wrong.

    Thank you,

    Kickstarter

    1,190 comments
  2. New Feature: Creator Navigation

    In our constant quest to build the best possible experience for project creators, today we launched a redesign of how creators access their project management tools. You can see the new design here:

    Previously creator tools like the Project Dashboard (which shows creators stats, referral information, and other data about their project), Backer Report (which creators use to manage their backers and rewards), and others were accessed from the top of the page. We hope this slight redesign will make the tools easier to find, and will make creators' jobs even easier. We hope you like it!

    12 comments
Loading small 9cd608b53c63844322bca1d7d2cfa9d9cf2b2d91b09deb1c37b02bb990161eab
Please wait