We were wrong

Share this post

Dear everybody,

On Wednesday morning Kickstarter was sent a blog post quoting disturbing material found on Reddit. The offensive material was part of a draft for a “seduction guide” that someone was using Kickstarter to publish. The posts offended a lot of people — us included — and many asked us to cancel the creator’s project. We didn’t.

We were wrong.

Why didn’t we cancel the project when this material was brought to our attention? Two things influenced our decision:

  • The decision had to be made immediately. We had only two hours from when we found out about the material to when the project was ending. We’ve never acted to remove a project that quickly. 
  • Our processes, and everyday thinking, bias heavily toward creators. This is deeply ingrained. We feel a duty to our community — and our creators especially — to approach these investigations methodically as there is no margin for error in canceling a project. This thinking made us miss the forest for the trees.

These factors don’t excuse our decision but we hope they add clarity to how we arrived at it.

Let us be 100% clear: Content promoting or glorifying violence against women or anyone else has always been prohibited from Kickstarter. If a project page contains hateful or abusive material we don’t approve it in the first place. If we had seen this material when the project was submitted to Kickstarter (we didn’t), it never would have been approved. Kickstarter is committed to a culture of respect.

Where does this leave us?

First, there is no taking back money from the project or canceling funding after the fact. When the project was funded the backers’ money went directly from them to the creator. We missed the window.

Second, the project page has been removed from Kickstarter. The project has no place on our site. For transparency’s sake, a record of the page is cached here.

Third, we are prohibiting “seduction guides,” or anything similar, effective immediately. This material encourages misogynistic behavior and is inconsistent with our mission of funding creative works. These things do not belong on Kickstarter.

Fourth, today Kickstarter will donate $25,000 to an anti-sexual violence organization called RAINN. It’s an excellent organization that combats exactly the sort of problems our inaction may have encouraged.

We take our role as Kickstarter’s stewards very seriously. Kickstarter is one of the friendliest, most supportive places on the web and we’re committed to keeping it that way. We’re sorry for getting this so wrong.

Thank you,


    1. Missing avatar

      Doommidget on

      What the hell? Just read the cached page and it's a help guide for guys on how to talk to girls. What on earth is wrong with that? As a guy that really struggles to connect socially, particularly where girls are concerned I see no problem with the kickstarter, and am baffled why there is such a fuss about it. Nowhere in the cached description does it hint at violence or sexual assault towards women, and the advice is probably no different to the crap published for women in the girly magazines. I fear you have capitulated and made an unnecessary apology to a bunch of over zealous idiots.

    2. Missing avatar

      Amy Reed on

      thank you, kickstarter. what a great apology.

    3. Missing avatar

      Jody Houser on

      @Brian I didn't you shouldn't touch people ever. I said you shouldn't touch people WITHOUT CONSENT. If someone has to reject you after you touched them, what the hell were you doing touching them in the first place?

    4. Amy Leigh Strickland on

      I think a lot of commenters here are missing the fact that the misogynistic, assault-promoting crap wasn't on the Kickstarter page, but rather part of the blog posts offsite that the project head plans to use as part of the book. Unless Kickstarter starts googling every project creator to check for off-site abuse, things like this will slip through. I don't blame them for not finding it, and I think putting up $25k of their own money to fight the negative impact of this book is a reasonable penance for not catching it in time.

      As for the fellow who is "done with" Kickstarter for "taking abuse" from "man-hating organizations," perhaps you should google the news stories about the project that have the details. This isn't just about how books on how to seduce women are dehumanizing, but about how the specific content that is going into this book encourages sexual assault (instructing men to grab and woman and put her where you want her WITHOUT permission).

    5. Missing avatar

      Lacey Gilmore on

      Once again and for the last time. This book has extremely "rapey" undertones while not " actually" saying rape someone. What this book does explicitly support is sexual intimidation, coercion, assault and harassment which could, if you keep " escalating" as the excerpt frequently advises, could lead to rape. The men who are defending it are saying that sometimes consent is nonverbal and yes they might be correct. However, his book does word for word explicitly state "ignore her signals" so hey, she might be into it but he wouldn't know because he didn't even care enough to pay attention to them. You can sit here and call me a feminazi man hater all you want but I have a loving respectful boyfriend of over 6 years who understands that when a women says no, the answer is no. Period. But that the same goes for him. Heck, he's turned me down for sex before when he wasn't feeling well and I respected that. If I hadn't, I would also be guilty of rape. Feminists arent trying to burn every man at the stake as a rapist but we are asking you to respect us as human beings. How would you feel as a straight man (assuming you are all straight of course) and a gay man wouldn't leave you alone, kept pulling you onto his lap and when you told him no, he waited a little while and kept doing it. What if it happened everytime you left your home? straight, gay, man, woman... unwanted attention is unwanted attention. We are telling you here that we do not like it. Stop telling us that wanting autonomy over our bodies is wrong. That's not for you to decide

    6. Missing avatar

      Alicia Vance on

      @Doommidget @Brian Calhoun YES! Thanks for getting a few reasonable responses out there. Kickstarter is more like Kissasser ;)

    7. Brian Calhoun on

      @Jody House a misunderstanding? People touch each other all the time in social settings I apologize if you've never experienced that but I hug people, shake hands, put my hands on the shoulder of someone who may be having a hard time. If I'm flirting I might touch a shoulder or arm grab a hand and lead a woman to dance if she says she wants to dance. I didn't ask hey let me grab your hand to take you out dancing. If someone isn't comfortable with me touching them then I just don't do it again.

    8. megan hunt on

      Thank you for this transparent and well-written apology! Seriously nice to see you all doing the right thing.

    9. Rhinne on

      Thanks Kickstarter, I'm really impressed by this :)
      It's a shame that the money couldn't be stopped of course, but I'm sure the donation will be appreciated and of course the new guidelines are an excellent step.

      (To everyone complaining about this - the problem was not the material on the actual page, but the information off-site that was due to go into the published book, which was essentially a guide to rape, so it's understandable both that kickstarter didn't see it on time and that it should be removed)

    10. Alison Diem on

      @Brian Calhoun- Her- "You wanna?"
      You- "Okay."

      Not difficult. Takes less than 5 seconds. Confirms all parties are in the mood and not, you know, feeling under the weather, tired, etc.

      But then, you're in a real relationship. You have a set of cues and possibly non-verbal communication that you created prior to that moment that you may have ALREADY communicated to each other and determined what it means.

      So, you've created a code or language that defines consent between you as a couple. You can tell each other that you are in the mood or not based on cues that you've pre-defined.

      If you're on date 2 or even 5, you're probably not going to have that. Consent in a new relationship is going to need to be verbal until you've established the kind of cues that a long term relationship forms. By not receiving verbal consent in the situation presented in the text, the author is assuming that her physical cues mean consent and if he's wrong, he's just raped her.

      If you're putting it all on her to say no, to push you away, what happens if you can't hear her because you're caught up in the rush of adrenaline? What if she's so little that she can't push you away and you can't even tell that she's trying because you're caught up in the moment?

      The onus should be on you to be sure that she's opting in, instead of the onus being on her to opt out, but that's not what the book is saying. That's what I have a problem with.

    11. Brandon Carbaugh on

      @MikaAEpstein The incriminating material wasn't part of THIS Kickstarter page itself, but rather a Reddit thread regarding the same book, which contained misogynist / violence-advocating material. Kickstarter doesn't have a Background Check wing; they don't investigate a person's entire internet history when they post a Kickstarter. The fact that they missed it is understandable; frankly, it would be a miracle if they had. The fact that they didn't take the Kickstarter down is regrettable, but again, understandable. The fact that they've chosen to respond the way they have is respectable. They're a massive corporation, they can't move with the same swiftness that a single person can. But as always, transparency, humility, and responsiveness go a long way toward smoothing the waters. They said they were wrong, they apologized, and they took steps to correct and prevent it again in the future. What more needs to be said?

    12. Brian Calhoun on

      Every few minutes we get another person who either skimmed a couple comments or read the Casey Malone site @Rhinne, I think everyone who calls it a rape guide should atleast show me the part where you hold a woman down and rape her because over the course of the morning defending men's right to getting relationship and dating advice I've read the entire guide and it doesn't mention it.

    13. Missing avatar

      Rico on

      For the record, here's an excerpt from this guy's writings. If this had *led* his section about seduction, rather than appear several paragraphs into it -- after using loaded terms like "physically escalate" and "dominate" -- I'm guessing this whole deal would not have been an issue:


      If at any point a girl wants you to stop, she will let you know. If she says "STOP," or "GET AWAY FROM ME," or shoves you away, you know she is not interested. It happens. Stop escalating immediately and say this line:

      "No problem. I don't want you to do anything you aren't comfortable with."

      Memorize that line. It is your go-to when faced with resistance. Say it genuinely, without presumption. All master seducers are also masters at making women feel comfortable. You'll be no different. If a woman isn't comfortable, take a break and try again later."

      That's a pretty straight ahead, clearly worded message that no means no, right?

      I should note that I'm actually terrified to post this for fear of being labelled some sort of misogynist, and that kind of atmosphere, in a supposedly progressive arena for artists and creators, is just not right. Which is why I'm posting it anyway.

    14. Brendon on

      @Amy, No. Just no. People that you are referring to have read the Reddit post and realize that the criticism of the content is generally taking the content out of context.

      @Jody Houser, That's not how real life works. People touch each other in simple ways without permission all the time. But some people aren't used to initiating simple contact like touching someone on their elbow to get their attention. Or patting someone on the back/shoulder for something good they did or something funny they said. The point of that section you're having issues with is describing situations like that. He's talking about context appropriate touching, not sexual assault. It's hard to believe that you expect everyone to ask for verbal permission every time they want to initiate physical contact with someone. Imagine if we just met and I put my hand out to shake and had to specifically ask, "may I shake your hand?" or if meeting with an old friend you've not seen in a long time, do you have to ask "may I hug you?" The writer of the "offensive" content could have been more clear that he's talking about context appropriate touching, but that doesn't really matter at this point. People that want to take it out of context would simply ignore that, just like they ignore all the parts of his advice that specifically say to stop if the girl is not interested or resists.

    15. Missing avatar

      Jody Houser on

      @Brian You're giving example that have nothing to do with the quote I posted. It's not about hugging or leading someone out on the dance floor. It says "They began touching them immediately" and assumes that even if a woman tells them no, it still "arouses her physically and psychologically". If you can't see why that's wrong, then I don't know what the hell to tell you.

    16. Brian Calhoun on

      @Alison Diem who are you to tell me how long it takes me to make a deep and meaningful connection with another human being? I'm not advocating rape I'm saying that it is ridiculous for everyone to be saying that trying to seduce a woman is rape. The vast majority of us are the product of the successful seduction of a man or woman.

    17. Acacia Brovedani on

      Blerg... @Brian Calhoun, I had a nice cogent response all typed out, but when I submit, Kickstarter derped and lost it. I don't really feel like typing it out again, but the gist was this:

      You're insisting women justify their discomfort with specific quotes and missing the point that it's the mentality behind it that's really problematic. Absolutely, there is some great advice in there - Actually work on your happiness, don't just fake it. Self esteem shouldn't be dependent on your success with women - solid! But it's the whole "Friendzone is a thing, zero-sum game, be dominant and assertive and alpha, women are targets not people" etc mentality that it comes wrapped in that communicates a lack of respect for women that is what's disturbing.

      The whole "but Cosmo offers dating guides too!" argument is what's known as a "tu quoque" logical fallacy, or "Sure, you're dying in a fire, but did you know some people also drown". It's a valid point on it's own, that these guides are also equally stupid and shitty and promote the same mentality. In fact, there are copious feminist resources that discuss just that! But in this context, it's just derailing, and doesn't actually have any bearing on the discussion at hand, which is how shitty and awful THIS guide and others of it's type are.

    18. Joe Kirchoff on

      Maybe the ToS should be modified allowing Kickstarter to suspend any project from being funded for 24 hours in the event more time is needed to investigate claims of abuse or fraud?

    19. Missing avatar

      Lacey Gilmore on

      Rico, I'm not gonna attack you at all but does "take a break and try again later" say "no means no." it appears that his understanding of the word "no" means "not right now, in a bit"... I will tell you that when I mean "not right now, in a bit" I just say it....

    20. Missing avatar

      John Funk on

      @Brian Calhoun "show me the part where you hold a woman down and rape her"

      Not every rape is like that. In fact, a good many aren't.

      Threats, coercion, alcohol, taking advantage of her while asleep - those are all as common if not as more so than "forcible" rape, as Todd Akin put it.

    21. Brian Calhoun on

      @Jody Houser, so its wrong for you to feel desirable even by a guy you're not attracted to? So men you find unattractive are creepy rapists but men you find attractive how would you react to that behavior? Women I'm not attracted to flirt with me, I turn them down but its still a turn on knowing I'm attractive to someone.

    22. Missing avatar

      Armand on

      This is how you do an apology right! Good on you Kickstarter.

    23. Brian Calhoun on

      @Acacia Brovedani I understand what you're trying to say, I'm just trying to explain to you that some men need help dating women and if sleeping with them is their ultimate goal or having 20 kids we don't know, but to have an organization make a sweeping destruction to an entire genre because a couple people lied and took some information out of context is ridiculous.

      @John Funk show me the part where the guide suggests any of what you said. Fixed it for you.

    24. Missing avatar

      Jody Houser on

      @Brian Your response has absolutely nothing to do with what I said. The key to arguing a point is to respond to the actual point.

    25. Karin Machluf on

      Although the apology is well-recieved and well-written, I personally do not see where this project promoted abuse? There was a show on MTV a while back now that essentially perpetuated the same ideas as this book and it was relatively neutral. The author even stated to back off if you feel even the slightest bit of resistance and "better safe than sorry" with regard to a woman's response. BUT in a way, for Kickstarter ( which I adore, by the way!) I guess it is also better safe than sorry. So thank you for the transparency and the ability to admit when you think you are wrong about something. :)

    26. Brian Calhoun on

      @Jody Houser, My response was to this. It says "They began touching them immediately" and assumes that even if a woman tells them no, it still "arouses her physically and psychologically". If you can't see why that's wrong, then I don't know what the hell to tell you.

    27. Missing avatar

      Very Berry on


      REALITY: This book advocates backing off immediately if a woman says no or shows any resistance.

      It's a real shame that kickstarter is engaging in censorship like this due to a bunch of mysandrists running around telling lies.

      Are you now going to cancel any movie where a guy and a girl get in a fight becuase it "promotes violence against women"?

      Hell, it's unacceptable for you to LIE about the content like this.

      You just lost all respect.... you've proven yourself not to be trustworthy, and thus since you handle large amounts of money, you can't be trusted with other people's money.

      Really unacceptable.

      Sad that there's now a political-correctness filter for kickstarters.

      You don't have to like everything that is funded on your site, but letting bigotry like this violate a project is just absolutley unacceptable.

      I hope they sue you and win 100X their project funding goal.

    28. Missing avatar

      Very Berry on

      Sad to see Kickstarter is run by mysandrist bigots.

    29. Missing avatar

      Very Berry on

      When people choose to have sex, it is not assault. You don't get to define "assault" as "any sexual act initiated by a man".

      It is absolutely unacceptable that kickstarter has perpetuated this lie.

    30. Missing avatar

      Noah on

      @ Ms Acacia: Your mentality is problematic. Most men have active sex drives. The fact that books like this exist is reasonable proof for the moment. It follows that they are going to think about attractive women in a sexual way, regardless of whether or not you're lovers, or friends, or whatever. Now, would you rather they gave the woman in question the respect of being honest and treating them the way they really feel about you, or would you prefer to live in a pretty little lie forever?

      On cosmo argument: It's not that you're burning while others are drowning, it's "I didn't read into this properly, so I made a bunch of unfounded assumptions and said something stupid, now I feel guilty about it, so I'm going to try rationalise it by saying more stupid things and hope no one notices." It is very relevant to this argument. The specific, baseless accusation of "mysoginism/sexism" in a book, with specific reference to the fact that it was written by a male about women, when, every day, several "you go girl!" magazines slip by, providing the exact same information from the other perspective without any kind of outcry, makes such that argument specifically useful to this situation - blatant sexism towards men on display here.

      Don't worry about that, though, keep living your little lie. I'm sure you're having a great time being oppressed by society, while all of the normal women are having a great time just living life, without being "raped" by every guy that gives her a hug or a kiss on the cheek

    31. Alek Gent-Vincent on

      Wow, Kickstarter! Impressive. What a great apology.

    32. Acacia Brovedani on

      @Brian Calhoun Yes, I get that some men need help dating women. Some women also need help dating men! And hey, some women need help dating women! It's almost as if difficulty with social interaction is some kind of general thing that afflicts a bunch of people! There are tons of resources for people with social anxiety disorder, and there is NOTHING about this Kickstarter decision that bans those. But if you still think there's something wrong with banning "seduction guides" for promoting misogyny... I don't think you quite got my point.

    33. Missing avatar

      Shybird on

      This was an appreciated move, thanks.

    34. Missing avatar

      Jody Houser on

      @Brian Exactly. Either you agree that you should immediately touch a woman you're flirting with and assume that she's aroused even when she rejects it, or you don't. Because that's what the quote from the book says to do. And that's the type of material that got the book in trouble with Kickstarter.

    35. Carina on

      Dear Everyone at Kickstarter,

      Thank you so much for your humble words; thank you especially for demonstrating your sincerity and good intentions by following your words with positive actions.

      I realize what a difficult spot you must've been in, and you're dealing with it in such a mature and honest way. It is truly inspiring to see a company do this; so thanks also for reminding us, albeit indirectly, that companies aren't just giant machines. They are comprised of human beings who have to make tough decisions. I realize you dealt with, and are currently dealing with, lots of backlash from lots of angry internet folks.

      Thank you so much for dealing with that in good grace, and for responding to this issue as quickly as possible.

      I want to give you all a giant virtual hug.

    36. Cb Rádio on

      Thank you, Kickstarter! Very well played.

    37. Missing avatar

      Ken Stern on

      Well, refreshing to know censorship is alive and well! I think you should also ban ANYTHING having to do with the bible. Have you read it lately? Sex, violence, intolerance of various points-of-view, murder, etc. My "respect" for KS just dropped a couple of notches.

    38. Missing avatar

      John Funk on

      @Brian the book explicitly says that if she's uncomfortable, TRY AGAIN. That is not "no means no". That is the opposite of no means no, because it ignores that maybe she's too uncomfortable or intimidated by your actions to say no, because your aggressiveness makes her feel threatened!

      @Noah holy shit dude, do you TRY to be this fucking obtuse? Nobody is saying that if you hug a girl or kiss a girl it's rape. Nobody is saying that if you have consensual intercourse it's rape. The only one fucking saying that is you and you could fill a whole goddamn farmhouse with your straw men.


      And saying this as a cis straight white man, "misandry" is a fucking joke. I am ashamed to share your gender.

    39. Brian Calhoun on

      @Acacia Brovedani Wanting to sleep with women isn't Misogyny and the attempt to initiate a sexual relationship with a woman isn't Misogyny. A guide offering advice on that subject doesn't deserve to get banned when it is blatantly misrepresented to 60,000 people and they sign a petition and 22 people stomp into the Kickstarter office. And for them to ban the entire genre is disgusting. If you don't see what is wrong with banning an entire genre of books based on what a few people think of one title then you scare me.

    40. Missing avatar

      Bob Sutan on

      What a shame you Kickstarter! You failed to perform due diligence and just got duped by a classic straw man. Those quotes people were griping about where taken entirely out of context, presented in such a way to get you to kowtow to their ideology (hint: radical feminism). You need look no further than your own actions: you just censored the poor guy's project based on a pack of lies.

    41. Missing avatar

      John Funk on

      @Brian We are not misreprsenting it! WE HAVE READ THE EXCERPTS IN CONTEXT AND *THEY ARE STILL RAPE-Y*

      Wanting to sleep with women isnt misogynist, no! wanting to initiate a sexual relationship with a woman isn't misogynist! Teaching men to be aggressive, even physically aggressive, and to "try again" if she's uncomfortable is misogynist as fuck!

      Why is it so fucking hard to understand that we have read these IN THE PROVIDED CONTEXT and we still find them creepy and promoting sexual harassment at best?

    42. Kristen on

      This book absolutely does encourage violence against women, sexual violence. It advocates rape culture. I have had personal experiences that still make my heart sieze up when I think about them that have fallen into what this book says is okay. I've had a guy put my hand on his dick to let me know he was interested before (a turn-off if I'm actually aroused and vastly uncomfortable if I'm not interested in that), and I've had guys make moves on me that I didn't want and even if they apologize afterwards and stop after I say no THEY ALREADY HURT ME. They already scared me, made me uncomfortable, made me feel awful! The only advances I should have to rebuff are soft ones that I can see coming (like a kiss), not hard ones that I may not want or be ready for (like being touched in any sort of erogenous zone or an area that's too into my personal space).

    43. Brian Calhoun on

      @Jody Houser the guide says to stop when she rejects you regardless of how immediately you begin touching her. I'm puzzled that people are needing clarification on what the author meant when he said genuine rejection. The guide is written in the context of a social environment probably a bar or club. I know its going to get me burned at the stake to say this but there is a certain thing as playful rejection or someone being coy. Now if a woman tells you to fuck off we all agree you leave her alone. If she swats your hand looks you in the eye and says cut that out while smiling that's the rejection the author is suggesting you wander past.

    44. Alison Diem on

      @Brian Calhoun- Who are YOU to assume that she's consenting unless she clearly and specifically tells you she's consenting?

      You can cite your girlfriend all you want, but not every woman is going to have the same tells, the same cues, the same wants, needs, desires, etc.

      Not all rape is violent and clearly, there are lots of men out there that don't understand that rape isn't always done by men in ski masks holding guns in dark alleys.

      A lot of women who have been raped- on dates, in bars, etc,- have been responding to this book because they're reading things they recognize from their own experience, things they had happen to them that led up to their own rapes. So, while the guy doesn't explicitly state GO OUT AND RAPE, MEN, women are clearly seeing their own experiences here and they are trying to tell people so they can do something about it.

      Instead of arguing about why we're wrong, about why our opinions and feelings and fears are invalid, maybe you should listen to what we're trying to tell you about how this is making women feel. Isn't that part of the point? Aren't WOMEN the point?

      Or is it just getting LAID?

      I don’t think being concerned for my own safety or for the safety of my sisters, my niece, or my friends is inappropriate. The current cultural expectation is that all the responsibility for our (women’s) safety is on the women. I don’t think it’s too much to ask that some of that responsibility transfer over to the men, just a little bit, and a part of that is to make sure that you’ve got verbal confirmation that you’re on the same page and that she wants to have sex with you just as much as you want to have sex with her.

    45. Brendon on

      @Lacey, you're guilty of taking the content out of context. He says "if she's uncomfortable, take a break and try again later". This is different from her saying no. In that specific section that your quoted text is from he says, "All that matters is that you continue to try to escalate physically until she makes it genuinely clear that it's not happening. She wants to be desired, but the circumstances need to be right. With some experience, you will learn to differentiate the "No, we can't... my parents are in the next room... OMG FUCK ME FUCK ME HARD" from the "SERIOUSLY GET THE FUCK OFF OF ME, YOU CREEP" variety of resistance.

      Of course if you're really unclear, back off. Better safe than sorry."

      In other words, if you're not clear whether or not she wants you to back off, then back off. The reason he says to try again is the context changes as a date goes on. What someone is uncomfortable with at one point of the night can change depending on the situation. If you're on a date where both sides expect sex at the end of it, one person could be uncomfortable with being felt up in the middle of dinner but not necessarily later on in bed. The context changes. His point was to keep probing until you have a clearer idea of what the boundary is. When you find the boundary, stop. People are acting like he's saying "cross the boundary until she kicks you out". That's simply not the case.

    46. Acacia Brovedani on

      ... I feel like I'm trying to explain partial differential equations to people who don't know what a function is.

      Like... you guys get that women have sex drives too, right?

    47. Missing avatar

      Jody Houser on

      @Brian There are plenty of people who freeze up at unwanted contact. And plenty of people who go to bars and clubs to have a good time with friends, not to hook up. The onus is NOT on a woman (or a man for that matter) to convince someone "forcefully enough" that they aren't interested. If guys don't want to get in possible legal trouble, they need to understand that.

    48. Missing avatar

      Karyn A on

      Thank you SO MUCH for doing what you can to deal with this.

    49. Brian Calhoun on

      @John Funk Can you please stop trivializing the term Rape. Coming on too strong isn't Rape. Rape is succeeding in forcing someone into a sexual encounter they don't want to be in. Flirting with a person who doesn't like you isn't Rape. Giving a person alcohol till she passes out and you have sex with them is Rape. Something can't be "Rape-y" its pretty simple and obvious what rape is. The guide doesn't condone rape and goes as far to include an entire chapter on rape so people can better understand it and what could lead to it.

    50. Corey Edwards on

      It's not always about making the right decision in the heat of the moment. Sometimes, the true measure of character of a man, a team, or a company, is to admit when they made a mistake and to resolve not to make it again.

Line icon alert icon Artboard Copy 8 arrow-down icon arrow-down arrow-left icon arrow-left arrow-point-left icon Fill 1 Copy 5 arrow-point-right icon Fill 1 arrow-right icon arrow-right arrow-up-right icon icon--arrow-up-right copy bar-chart icon Artboard Copy 6 bell icon Combined Shape Copy 5 book icon Artboard Copy 3 bookmark icon Fill 1 brand-assets icon Artboard Copy 13 cart icon Artboard Copy 4 chat icon chat check icon Fill 1 Copy 6 circle-back icon Fill 1 Copy 13 circle-forward icon Fill 1 Copy 16 circle-k icon circle-k circle-left icon circle-left circle-right icon circle-right clipboard icon Artboard Copy 12 clock icon Combined Shape close icon close closed-caption icon Fill 1 compass icon Combined Shape Copy 2 conversion icon conversion delta-down icon Fill 1 delta-left icon delta-right icon Fill 1 delta-up icon Fill 1 duplicate icon duplicate embed icon Combined Shape Copy 6 eye icon Combined Shape Copy 12 facebook-contained icon Facebook Contained facebook icon Facebook logo flag icon Fill 1 Copy 3 gear icon Fill 1 Copy 14 global-africa icon Fill 1 Copy 9 global-america icon Fill 1 Copy 10 global-asia icon Fill 1 Copy 17 graph-bar icon Combined Shape Copy 9 graph-line icon Combined Shape Copy 16 heart icon Fill 1 Copy 8 help icon human icon icon--human icon--alarm icon icon--alarm icon--alert icon icon--alert icon--arrow-down icon icon--arrow-down icon--arrow-left icon icon--arrow-left icon--arrow-right icon icon--arrow-right icon--arrow-up-right icon icon--arrow-up-right icon--arrow-up icon icon--arrow-up icon--backer-badge icon icon--backer-badge icon--bell icon icon--bell icon--bolt icon icon--bolt icon--bookmark-outline icon icon--bookmark-outline icon--bookmark icon icon--bookmark icon--calculator icon icon--calculator icon--calendar-check icon icon--calendar-check icon--calendar icon icon--calendar icon--campaign-outline icon icon--campaign-outline icon--check icon icon--check icon--chevron-down icon icon--chevron-down icon--chevron-left icon icon--chevron-left icon--chevron-right icon icon--chevron-right icon--chevron-up icon icon--chevron-up icon--circle-around icon icon--circle-around icon--circle-back icon icon--circle-back icon--circle-forward icon icon--circle-forward icon--circle-loader icon Page 1 icon--circle icon icon--clipboard icon icon--clipboard icon--clock icon icon--clock icon--closed-caption icon icon--closed-caption icon--code icon icon--code icon--collapse icon icon--collapse icon--commissions icon icon--commissions icon--compass icon icon--compass icon--confirmation icon icon--confirmation icon--conversion icon icon-conversion icon--cpu icon icon--curve-right icon icon--curve-right icon--cross icon icon--cross icon--delta-down icon icon--delta-down icon--delta-left icon icon--delta-left icon--delta-right icon icon--delta-right icon--delta-up icon icon--delta-up icon--download icon icon--download icon--ellipsis icon icon--expand icon icon--expand icon--external icon icon--external icon--eye icon icon--eye icon--facebook icon icon--facebook icon--filter icon icon--filter icon--flag icon icon--flag icon--frown-filled icon icon--frown icon icon--gear icon icon--gear icon--globe-africa icon icon--globe-africa icon--globe-america icon icon--globe-america icon--globe-asia icon icon--globe-asia icon--graph-bar icon icon--graph-bar icon--graph-line icon icon--graph-line icon--happy-filled icon icon--happy icon icon--heart-outline icon icon--heart outline icon--heart-thin-outline icon Fill 1 icon--heart icon icon--heart icon--home icon icon--home icon--home-with-door icon icon--human icon icon--human icon--humans icon icon--humans icon--image icon icon--image icon--inbox icon icon--inbox icon--info icon icon--info icon--instagram icon icon/instagram icon--lightbulb icon icon--lightbulb icon--link icon icon--link icon--lock-black-bg icon lock-icon icon--lock icon icon--lock icon--mail icon icon--mail icon--meh-filled icon icon--meh icon icon--menu icon icon--menu icon--message icon icon--message icon--mobile icon icon--mobile icon--overflow icon icon--overflow icon--pause icon icon--pause icon--pencil icon icon--pencil icon--pin icon icon--pin icon--pinterest icon icon--pinterest icon--play icon icon--play icon--plus-human icon icon--plus-human icon--plus icon icon--plus icon--prohibit icon icon--prohibit icon--project-budget icon icon--pull-quote icon icon--pull-quote icon--question-filled icon icon--question-filled icon--question icon icon--question icon--reorder icon icon-reorder icon--reply icon icon--reply icon--save icon icon--save icon--saved icon icon--saved icon--search icon icon--search icon--section-break icon icon--section-break icon--small-k icon icon--sound-hi icon icon--sound-hi icon--sound-lo icon icon--sound-lo icon--sound-mute icon icon--sound-mute icon--star-outline icon Star Outline icon--star icon icon--star icon--subtitles-captions icon icon--subtitles-captions icon--text-bold icon icon--text-bold icon--text-bullet icon icon--text-bullet icon--text-italic icon icon--text-italic icon--textalign-centered icon icon--textalign-centered icon--textalign-right icon icon--textalign-right icon--thumbs-down icon icon--thumbs-down icon--thumbs-up icon icon--thumbs-up icon--thumbsdown-outline icon icon--thumbsdown-outline icon--thumbsup-outline icon icon--thumbsup-outline icon--trash icon icon--trash icon--tumblr icon icon--tumblr icon--twitter icon icon--twitter icon--unlink icon Artboard icon--unlock icon icon--unlock icon--update-freeform-round icon icon--update-freeform-round icon--update-freeform icon icon--update-freeform icon--update-pinned icon Artboard icon--update-qa-round icon icon--update-qa-round icon--update-qa icon icon--update-qa icon--upload icon icon--upload icon--video icon icon--video icon--youtube icon icon--youtube icon-imagealign-center icon icon-imagealign-center icon-imagealign-left icon icon-imagealign-left icon-imagealign-right icon icon-imagealign-right info icon Combined Shape Copy instagram icon instagram copy kickstarter icon Artboard Copy 5 leaf icon leaf lightbulb icon icon--lightbulb link icon Combined Shape Copy 8 loading-spin icon lock icon Combined Shape Copy 4 mail icon Combined Shape map-pin icon Fill 1 menu icon Group message icon Fill 1 Copy 12 mobile icon Page 1 Copy 2 pause icon pause copy pencil icon Combined Shape Copy 3 pin icon Combined Shape Copy 11 pinterest icon pinterest play icon play copy plus-human icon icon--plus-human plus icon Fill 1 Copy 7 question icon Combined Shape Copy 14 search icon Fill 1 Copy 11 shapeshift icon share icon Fill 1 Copy slash icon solid-arrow icon solid-arrow sound-hi icon Combined Shape sound-lo icon Combined Shape sound-mute icon Combined Shape star icon Fill 1 Copy 2 stopwatch icon Group 2 thumbs-up icon Shape tools icon Shape trash icon Combined Shape tumblr icon tumblr copy twitter icon twitter copy user icon Artboard Copy 10 volume-up icon Artboard Copy 9 warning icon Combined Shape Copy 10 write icon Artboard Copy 11 x icon Fill 1 Copy 4 youtube icon Combined Shape