Hey everyone -
So, it looks like about 90% of the people (at least in US) have already received their sculptures, and many internationals are starting to get them as well. For everyone, they should be there soon.
I wanted to send an update because I've gotten some messages from people reporting a few different potential problems, and I wanted to get back about how we might move forward with this. Please have patience — sometimes given the amount of work I'm doing, I regularly can't get back to email within a week — but it doesn't mean I'm ignoring anyone. In case anyone's interested right now I'm installing a 4000-pound suspension sculpture with my friends Bill and Eric in the North Carolina Museum of Natural Sciences (blog details: http://hypersonicdesign.tumblr.com/ ) and it is taking quite a bit of my time, on a deadline. I also ask people to remember that I'm not a big company selling this; I'm a person, it's a first try and there are bound to be issues along the way, and my goal is for all of you to be able to enjoy these pieces for years to come.
So, there seem to be two problems coming up with some regularity:
1. The idler pulley (the one free to spin) is getting stuck, with some frequency. I have messaged with some people who have said adding lubricant of some sorts has helped, but have not been able to diagnose this myself yet as I'm 2000 miles from home.
2. The motor is loud. It seems some percentage of the motors were either lemons or damaged in the shipping from China. This may involve a clicking or even the motor being under enough stress to conk out.
(A minor one that comes up is if the pattern is going backwards — these AC motors choose direction based on the wall power, so if it's going the wrong way, you can switch the power off then on and it will choose again, and you can get it going.)
Anyway, I wanted to get more of a view from everyone as to if things are working well or if these problems are coming up for you. I can't promise a very quick fix, but I'd like to find the right fix to have everyone enjoy these pieces, now that the bulk of the work is done!
Please drop a public comment to list if anything is going wrong with your piece, describe as clearly as possible (maybe include a pic or video if useful), and I will make another update when I've gotten some more information from everyone.