Manufacturing delays continue
Dear Backers,
Since it's been a little while since our last update, here is an outline of where we are with the map manufacturing. When we last got in touch we were waiting to hear back from the company in Tokyo that we want to print and fold our map. They hadn't been responding to emails, and we were a bit worried.
The good news is that shortly after we posted that update, we got an email from a company rep confirming that they were willing to provide us with some samples. The bad news is that they wanted us to supply them with Tyvek in Japan, as well as have it pre-printed with our map design by a third party, all before they would consent to doing a folding sample for us. We didn't want to do it that way, since it'd require a lot of extra time and money to find 3rd-party printer and Tyvek supplier in Tokyo.
After a week of back and forth about that, we decided to hire a native Japanese speaker to help with the negotiations. Luckily, the Japanese girlfriend (Hi Hiroko!) of one of the designers at the firm we hired to do the map graphic was willing to help out! Even more luckily, her father in Japan is a specialist in company-to-company negotiations!
With these two on our side, a source of Tyvek in Tokyo was quickly found, and a test-run of the folding machine's ability to fold thick Tyvek is set to happen this week. If the test run works and the thick tyvek maps are properly folded, we'll go into production immediately.
We're very sorry for the delays in getting these made, and we are 100% committed to getting them into everyones hands as soon as possible. We promise that even if we have to personally fold each and every map, we'll do what has to be done to get the maps into all of our backers hands. Once we hear the results of the test, we'll post another backer update!
Best,
-Eric & Shan
Interesting Sidenote: Hiroko told us that part of the delay and resistance on the Japanese suppliers part was coming from the fact that they had no idea who we were, and that Japanese business norms dictate a lot more personal contact than we had had so far. We've definitely gotten used to the Silicon Valley "business-by-API" low touch approach, so this wasn't entirely surprising. In addition to hiring Hiroko and her dad to act us our representatives in Japan, we've written the manufacturers a letter explaining who we are, what Kickstarter is, why we're making maps in the first place, and how we're looking forward to working with them again in the future, which we're hoping will help.
489
Backers
$16,319
pledged of $10,000 goal
0
seconds to go
Funding period
Jan 30, 2012 -
Mar 15, 2012
(45 days)
- First created · 7 backed
- Shan Meltzer 405 friends
Pledge $25 or more
463 backers
The TOC guide, printed on a sheet of unrippable waterproof Type-10 Tyvek. Doubles as an excellent city map, and includes access to our Twitter concierge and special treats at restaurants.
Estimated delivery: May 2012Pledge $100 or more
10 backers Limited (10 of 20 left)
The guide, + a custom handwritten itinerary for your next trip to SF. We'll call you to figure out your interests and preferences, and then we'll mail your itinerary to you, anywhere in the world.
Estimated delivery: May 2012Pledge $250 or more
10 backers Limited (5 of 15 left)
The guide + a pass to our launch party at a secret location. Meet the chefs, bakers, entrepreneurs, cooks and curators featured in the TOC guide!
Estimated delivery: May 2012
Comments
Creator Dave Holmes-Kinsella on May 24, 2012
Great update. Thanks for keeping us posted -- of course, there are hiccuphs along the way. Looking forward to seeing it happen.
Creator Martijn Evers on May 24, 2012
Thanks for the update. Nice story about cultural differences. There is more going on in à business deal than money changing hands. Good luck with The tests.
Creator Shan Wang & Eric Meltzer on May 23, 2012
@corey Not at all! Sorry if I sounded brusque, just trying to explain exactly what will determine when the maps get delivered.
Creator Corey McKinnon on May 23, 2012
Thanks Shan & Eric. I appreciate the update and I know you guys are working hard to make this a successful project. I hope I didn't sound like I was complaining.
Creator Shan Wang & Eric Meltzer on May 23, 2012
@corey two scenarios:
1. The manufacturing test goes well, we should have the finished maps in hand by the 1st week of June. Fingers crossed!
2. If the test goes badly (i.e. if the Miura machine doesn't work well with thick tyvek) we will immediately print the maps here, and begin the slow process of hand-folding them. In that case, we'll try and send out the first maps to people who need them soonest. We will also make a PDF version available to everyone in the event that a physical map isn't ready when you need it.
Creator Shan Wang & Eric Meltzer on May 23, 2012
@summer: We'll definitely add that to the list of things to cover in the mega-retrospective we're going to write once we ship! I would really like to go to Tokyo to handle this stuff face to face actually, but that's not the kind of expense a fledgling business like ours should be undertaking lightly.
Creator Corey McKinnon on May 23, 2012
Any idea on when we might get the maps? I only ask because my wife and I are going to SF at the end of June, and we were really hoping to have this for our trip.
Creator Summer Koide on May 23, 2012
I love this update. The PS was the interesting part - I want to hear more about your learnings working with the Japanese culture and learning the business culture!