To date, the majority of supporters who have requested refund credentials have logged in and checked their info. However, there are still many of you we are waiting to hear back from. While we have also been sending out login credentials in batches, if for any reason you haven't yet received your information, please make a request at http://teampixel.com/save-homeworld/reset
On Tuesday, we will begin processing refunds even if we haven't heard back from you. We expect to complete most of the refunds within a few days, but given the number of donors, the process may take a couple weeks for special cases, especially if we can't get a hold of you. (Please login and review our records for your donation; Many users who have already logged in and confirmed their information with us have already had their refunds processed!)
On a similar note, if you donated via Indiegogo using Credit Card, you absolutely must get in contact with us, as we have no PayPal or Amazon Payments account on record to do a refund.
You should see the following statuses in our system:
- Pending = A donation is pending review by the donor and/or teamPixel staff
- Exception = We have identified an issue refunding you. (Usually lack of contact information.) Please read our notes to resolve the issue.
- Processing = A refund has been initiated and we are awaiting confirmation from the payment processor.
- Completed = We have confirmation that the refund has been processed and should reach you soon. Our notes will include the PayPal/Amazon confirmation transaction ID whenever possible.
- Retained = The donor has requested that funds be put toward teamPixel's own space RTS game.
Feel free to contact us with any questions. We thank you for your patience and support,
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Pledge $5 or moreYou selected
SLEEPER - We'll recognize you with a special thanks in our credits!Estimated delivery:
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KIITH GAALSIEN - We'll gift you a copy of Homeworld Touch on your mobile platform of choice.Estimated delivery:
Pledge $15 or moreYou selected
KIITH LIIR - Free copy of Homeworld's digital re-release. We'll send you a redemption code or personally gift you our re-release of the legacy Homeworld games. Currently targeting GoG and Steam.Estimated delivery:
Pledge $25 or moreYou selected
KIITH NAABAL - Free copy of Homeworld Touch and our Homeworld Digital re-releases.Estimated delivery:
Pledge $50 or moreYou selected
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DIAMIID COUNCIL MEMBER - You'll receive a copy of Homeworld Touch, Homeworld 3, and our Homeworld Digital re-releases as they come out.Estimated delivery:
Pledge $50 or moreYou selected
KIITH HRAAL - Free digital copy of Homeworld 3. You'll receive free digital access to Homeworld 3 upon its release!Estimated delivery:
Pledge $60 or moreYou selected
KIITH PAKTU - We'll gift you a copy of Homeworld Touch on your mobile platform of choice and then give you a copy of Homeworld 3 upon its completion.Estimated delivery:
Pledge $65 or moreYou selected
KIITH LIIRHRA - You'll receive digital copies of both Homeworld 3 and our re-release of any legacy Homeworld games as they come out.Estimated delivery:
Pledge $75 or moreYou selected
KIITH SOBAN - You'll receive a copy of Homeworld Touch, Homeworld 3, and our Homeworld Digital re-releases as they come out.Estimated delivery:
Pledge $200 or moreYou selected
KIITH SIIDIM - Soban membership + We'll name a Homeworld 3 ship, planet, or character with your input. (Names must be appropriate and cause no legal infringement.)Estimated delivery:
Pledge $300 or moreYou selected
KIITH TAMBUUR - Soban membership + We'll put together a Homeworld 3 character based off of your likeness.Estimated delivery:
Pledge $500 or moreYou selected
KIITH FERRIIL - Soban membership + We'll work with you to design an optional side mission for Homeworld 3.Estimated delivery:
Pledge $750 or moreYou selected
KIITH MANAAN - Soban membership + We'll work with you to design a custom Homeworld 3 ship to appear somewhere in the game.Estimated delivery:
Pledge $1,000 or moreYou selected
KIITH SOMTAAW - Soban membership + We'll work with you to write a multi-mission optional side quest for Homeworld 3.Estimated delivery:
Pledge $1,500 or moreYou selected
KIITH S'JET - Siidim, Tambuur, Ferriil, Manaan, and Somtaaw membership + Free digital access to everything Homeworld ever to be released by teamPixel.Estimated delivery:
- (21 days)