As you are most probably aware all communications have been centralised and you have been receiving message directly from us.
As a matter of courtesy we would like to clarify this matter, thus everyone is aware all communications are being carried by our Customer Services Team via email on firstname.lastname@example.org directly to the backers and not through kickstarter.
Should you require anything big or small please do not hesitate in contacting us directly via email. For less pressing matters you may reach us on www.facebook.com/ostrichpillow or tweets us @ostrichpillow. Many thanks.
Stay in touch we love hearing from you.
Studio Banana Things