Kickstarter

Dear Nappers,

As you are most probably aware all communications have been centralised and you have been receiving message directly from us. 

As a matter of courtesy we would like to clarify this matter, thus everyone is aware all communications are being carried by our Customer Services Team via email on sales@studiobanana.com directly to the backers and not through kickstarter.

Should you require anything big or small please do not hesitate in contacting us directly via email. For less pressing matters you may reach us on www.facebook.com/ostrichpillow or tweets us @ostrichpillow.  Many thanks.

Stay in touch we love hearing from you.

Regards,

Studio Banana Things

Dear Nappers,

Most of you have been contacted via email by our sales team with the latest update on deliveries; however just to keep communication open this is our latest news:

• Asia, Australia and New Zealand: Ostrich Pillows are in the process of clearing customs. All deliveries are expected to be completed within two weeks. (please check your emails for message from sales@studiobanana.com for more information)
• Russia: Orders are in transit. We are experiencing a two weeks delay, however all deliveries are expected to be completed within the month of February.
• Rest of the world: All orders have been sent via certified mail. Tracking numbers are being emailed. All deliveries are expected to be completed within 6/12 working days.

Many thanks for your ongoing support and patience.  We look forward to hearing from you on our social media pages upon receipt of your Ostrich Pillow.

Regards

Studio Banana Things

Helllowwww to all you happy nappers,

We are delighted all deliveries to USA, Canada and Europe are completed.  Thank you all for sharing your #ostriching images on our social media pages, you guys really make our day with your funny images and your very thoughtful messages.

For those of you who have not received your Ostrich Pillow™ yet, you will do very shortly.  The Ostrich Pillow™ delivery to the Southern Hemisphere which was due to be delivered mid-January is on route however it is regrettably delayed. 

Whilst it left 'our nest' aka depot weeks ago it did not clear customs in Spain as scheduled.  The shipment is on route to Hong Kong and we expect custom clearance week commencing 21st of January and subsequent dispatching week commencing 28th January.  We apologise for any disappointment caused.  It won’t be long before you join the napping revolution.

We have spoken to the various logistics companies involved and it would seem some countries never received tracking numbers whilst having received their goods, we will ensure this is rectified for future deliveries.  Please note you will receive your tracking numbers once the Ostrich Pillows have cleared customs in Hong Kong.

Thank you for dreaming with us, and making our dream into reality. 

Please stay in touch with us we love hearing form you.  sales@studiobanana.com

Zzzzzz

Dear Ostrich Pillow Family,

As 2012 closes its eyes and drifts away.  With sleepy thoughts we thank you all for sharing the birth of the Ostrich Pillow and turning our dreams into reality.

2013 will be a busy year of dreaming big dreams for all us, and we look forward to #Ostriching big dreams and sharing your images on our Ostrich Pillow Facebook page.

Stay peacefully asleep and stay in touch we love hearing from you.

Ssshhhhhhh and remember for those of you who are still to set your resolutions in your dreams you can achieve anything.  Zzzzzzzzzz

Our Ostrich Pillow testers have put the Ostrich Pillow through many vigorous tests to ensure it brings the most amazing dreams to all you nappers, also they have washed the Ostrich Pillow in many ways to find the optimum method and whilst you could possibly wash it in the machine we don’t recommend this. Dry cleaning has proved to be the best way of maintaining the Ostrich Pillow in tip top condition and not wash out the extra doses of ‘love’ which were injected in the production process ensuring you have amazing sweet dreams.

One last point, some of you have messaged us saying the Ostrich Pillow has a synthetic smell, this is due to the bead filling and once the Ostrich Pillow has been aired this smell will go.

Have beautiful dreams fellow Ostrich Pillow Family.

zzzzz