Now that we are 12 days in to November we thought we should update you on the shipping status.
During these first days, we've built and shipped the first trial batch of the final series. We had some batch variance issues with the camera modules. These modules were meant for use in the first assembled batch of 1000 units from our factory, which meant we had to spend a few days figuring out what the difference in the modules meant and how to remedy it. Likewise, we had some unfortunate unit-to-unit and temperature-sensitivity variations of a power-chain component that has had less testing time than desired and this also required some time to find and figure out a solution.
Issues like these always happen in the production of electronics and are normally absorbed in the overall project lead-times involved. In this case though, we want to get as many units out to you as quickly as possible. So we are trying to run a slightly more compressed time schedule, which has the downside that these type of minor hiccups can cause a little delay.
So, what does that mean for your shipping?
If your shipping date is after this week (week of Nov 11) you are not affected. The small delay will be absorbed quickly over time.
If your shipping date is this week, the new estimated date for when your unit leaves the factory is next week. That's the time we need to fix the error.
All of the other mass-produced components are of a very high quality and the mass-assembly and packaging is set up to proceed with production and shipping as soon as possible.
We're very happy that we're able to get you all your products this soon. Can't wait to hear what you all think about them.
Today's the day!
Two members from the Narrative team, Johan and Linus, have been working with the Yomura team in Taiwan to get your Clips ready to go. There's been a lot going on from making sure the components for thousands of cameras are in order to testing them to make sure they work. The last report those of us in Stockholm received from Taiwan was "everything is excellent."
The first cameras are off the production line, packaged and ready to go. This first batch is a smaller one so we can make sure the entire process, all the way through shipping through our fulfillment partner, is in working order. Next week the focus is on ramping up production.
Have a good weekend!
We will be shipping the Narrative Clip camera to thousands of fantastic people in 53 countries!
The factory is in full mass production of all parts and some Narrative team members are there to oversee this first production! The rest of the team is working hard to make sure the shipping goes off without a hitch and you have the support you need at your fingertips. We've revamped our support page where you can easily get in touch with the Narrative support team and check out the Narrative Knowledge Base.
If you're shipping address has changed since you ordered, please use this Change of Address Form.
We've learned a lot through the beta testing, one major thing is the benefit of facilitating peer-to-peer support. Please take a minute and answer this short survey about how you would prefer to interact with other Narrative users.
Have a great weekend!
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