We've launched an exciting new project of our own! Introducing the Kickstarter app for iPhone!

Funded! This project successfully raised its funding goal on August 1, 2012.

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      Creator Monisha Perkash on May 13

      Hi Milan,
      Sincere apologies if this was overlooked. I will get our Customer Support team to look into this promptly. Please feel free to email support@lumoback.com for any additional questions.
      Thanks!
      Best,
      Monisha

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      Creator Milan Sousedik on May 8

      Hello, I still did not get my LUMOback, can you check it please?

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      Creator Monisha Perkash on May 7

      Hi Marcin,
      Thanks for your inquiry. We are working hard on developing multiplatform experience. We're a small team but already expanding and hope to be expanding our capabilities soon as well.
      Stay tuned, thanks!
      Best,
      Monisha

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      Creator Marcin Zukowski on May 4

      I know people keep asking about Android, +1 from me. Recently switched from iOS to Android and the Lumo is currently useless :(

      Hope it gets here soon, good luck!

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      Creator Monisha Perkash on April 25

      @ Hector and Jerry - thanks for the feedback! We are definitely working on it and evolving. We have replacement straps we can send, and also have an alternate type strap that we can send out, in case the original ones are not working for you. Feel free to send a request to support@lumoback.com and our team will be sure to assist.
      Best,
      Monisha

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      Creator Jerry on April 24

      Like what Hector says, the buckle that was used was pretty cheap and it broke on me...have to use Velcro Straps in place of the buckle. Been looking for a replacement.

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      Creator Hector Silva on April 21

      Thankfully the option to put it to sleep is there now. It's still using some power (although very minimal) while in this state I assume and isn't really "off" right since the Touch button has to detect a touch?

      Monisha, how does one go about getting replacement straps or do you know of any compatible after-market straps that can work?

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      Creator Monisha Perkash on April 15

      @ Aaron - Thanks for checking in! Unfortunately it is not ready for Android use quite yet. Since we are a small sized team, we are focused on gaining compatibility one project at a time. When we first started, we were focused on creating a great experience for our iOS users. We are now focused on creating the same great experience for our Android users. We hope to expand both our compatibility and team in the near future in order to create a multiplatform experience. Please rest assure that we are diligently working on it. Stay tuned!

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      Creator Aaron Kaluszka on April 12

      Just wondering if we could get an update on Android support. If there are test builds, I'd love to try it out.

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      Creator Monisha Perkash on March 11

      @Sinan I have sent you a direct message regarding this, please view it at your earliest convenience

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      Creator Sinan Caykoylu on March 8

      I have not received a shipping notice or a tracking number. Have you shipped all orders at this point?

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      Creator Hector Silva on March 4

      Thanks Monica, I have compiled the thoughts and will email them later today.

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      Creator Hector Silva on March 4

      Anyone have any feedback on replacement straps/bands? I think it has been previously noted that the original straps' material will lose its shape.

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      Creator Monisha Perkash on February 20

      @Dillon We are working hard on building our Android version and plan on expanding to Android devices with Bluetooth 4.0 compatibility during the first half of 2013. I will be sure to email you once the Android version is available.

      Yes, your existing LUMOback device should be compatible with Android. Please stay tuned!

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      Creator Dillon Dixon on February 19

      So I read that you are working on Android support. Any updates on how that's coming along and if it will be compatible with the existing LUMO device? Thanks.

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      Creator Monisha Perkash on February 12

      @Hector Yes, we would love suggestions! Please email us at support@lumoback.com with any feedback and/or suggestions. This way we can continue the conversation with the appropriate personel.

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      Creator Hector Silva on February 11

      Would it be possible to submit suggestions? I have a bunch that should work depending on what and how the data is being collected/logged. I have years of experience in product development and testing specifically merging software with hardware.

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      Creator Monisha Perkash on February 9

      @ Arnold: Thanks for the great suggestion. We are definitely considering it!

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      Creator Arnold A Sitorus on February 6

      Since we can add a BT 4.0 LE dongle to any PC with USB port, would it be great if you can make the app for PC / Mac version to make a broader user demographic to a less tech savvy and for people that don't have/want a smartphone (which only available to limited type anyway).
      Furthermore a Web App will be make it more cross platform access.

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      Creator Matthew DiGuiseppe on February 1

      Thanks Monisha for being so understanding and responsive. I look forward to getting my LUMOback.

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      Creator Monisha Perkash on January 31

      @ Matthew I have sent you a message via Kickstarter regarding this. Please view it to see more information. Thank you

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      Creator Matthew DiGuiseppe on January 31

      I have not received a shipping notice or a tracking number. Have you shipped all orders at this point?

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      Creator Bryan Nyoh on January 30

      Thanks Monisha & Romita for helping me to solve the delievry issue. I got my Lumo finally! It is a super great product and i am taller now ;)

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      Creator Monisha Perkash on January 30

      @Jerry Have you tried re-orienting your sensor? You can do this by going to Settings>Calibrate>Re-Orient LUMOback. I would suggest doing a hard reset. You can do so by the following instructions:

      1. Make sure you are logged into your account so your data is saved into the cloud.
      2. Plug in your sensor
      3. Hold the touch sensor button for 10 seconds
      4. Wait to see the light change to verify that your LUMOback has been reset

      You can check to see if you are on the right app version by going to Settings>About and view the version. It should be on Firmware v0.1.1038, PRM rev. 1261.

      If you have any further questions and/or concerns please feel free to email us at support@lumoback.com

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      Creator Jerry on January 29

      Anybody having problems with their Lumoback?

      My Lumoback doesn't register "Running", I tried running (around the block), then running playing Squash for about 2 hours. Lumoback registers it as walking? I checked the animation tab and it shows that I am running but it just doesn't log as a run.

      I have used this Lumoback for almost a month and it hasn't registered a run yet? I have updated the latest firmware got pushed a few days ago and the app is updated?

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      Creator Monisha Perkash on January 28

      @Azhar We have received the information we need in order to finalize your shipment. Thank you for your message as well!

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      Creator Azhar on January 26

      Still waiting my order

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      Creator Monisha Perkash on January 23

      @ Hubert Sorry to hear you do not have a compatible device. Hope it all works out when you get your iPhone 5, iPhone 4S, new iPod touch (5th gen), new iPad (3rd gen), or iPad Mini!

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      Creator Monisha Perkash on January 23

      @ Arnold, sorry about that. We will ensure that does not happen in the future.

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      Creator Hubert Chang on January 23

      Got my LumoBack after filling English address. Thank you!
      Now, I just discovered neither of my iphone nor my iPad 2 can be used. Ha!
      But I will get a device that works with LumoBack.

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      Creator Arnold A Sitorus on January 22

      I did sent an email to support but haven't got any further reply. That's why I put my questions here.

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      Creator Monisha Perkash on January 22

      @ Attila: So glad you are enjoying LUMO!

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      Creator Monisha Perkash on January 22

      @ Arnold: Glad you figured it out! Please feel free to email us at support@lumoback.com if you have any other technical support issues.

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      Creator Attila Kilian on January 22

      Hi LumoBackers,

      It is my first day of LumoBack. I was laughing so much in the morning when I sat in the car with my Lumo as a passenger and checked the App :-)))

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      Creator Arnold A Sitorus on January 21

      Ok. I think I get the problem. The LUMOapp v.2.0 is actually a separated app from the previous version.
      I thought it would be a simple update process.

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      Creator Arnold A Sitorus on January 21

      @Monisha
      Yes the firmware is correct but what I get under vibration button is just 'About'.
      The app is shown as v1.02.
      I thought the activation/deactivation of LUMOback is suppose to be using the physical button on LUMOback itself. This way it will be more independently functional without having to access the app all the time.
      Could you utilize the hardware button for more functionality?

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      Creator Monisha Perkash on January 21

      @ Arnold: the tracking data on/off button should be directly under the vibration on/off button. If you are unable to see it, please make sure you are on the correct version: Firmware v0.1.1038, PRM rev. 1261

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      Creator Attila Kilian on January 21

      Just got mine. Tomorrow I'll test it. By now I love it :-)

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      Creator Monisha Perkash on January 21

      @Angelos No worries, thanks for the heads up! Your LUMOback is on it's way!

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      Creator Arnold A Sitorus on January 20

      So, Monisha, I couldn't find any way to turn data tracking on/off. How do you do it?
      I found the setting for vibration on/off, but not for data tracking.

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      Creator Monisha Perkash on January 20

      @ Tobster: in the app update we just released Thurs night, you're able to go to settings and turn the vibration on/off, as well as the data tracking.

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      Creator Monisha Perkash on January 20

      @ Bryan @ Stan: I have sent you emails so that we can get these issues resolved right away.

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      Creator Stan Abe on January 17

      Still waiting for my Lumoback to ship. Just want to make sure my order wasn't lost.

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      Creator Bryan Nyoh on January 16

      Monisha, it is very difficult to reply me on the delivery? Mayn emails i have sent to you team, but, no reply! Please act and reply me!

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      Creator Tobster on January 15

      Is there anyway to switch off the lumoback?

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      Creator Jerry on January 12

      Been using Lumoback for almost two weeks now and its awesome.

      The only things that anoys me is that every once in a while you have to wake up the device and the band that comes with it, really sucks as its already bent out of shape. I guess I have to shop around for a waist band to replace it.

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      Creator Angelos Nicolaou on January 11

      Monisha, Kickstarter never sent me an email to fill in my address and I just realized and just filled it in. I live in the States. Will I still receive it or have I lost the window?

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      Creator Bryan Nyoh on January 11

      Monisha, I am yet to receive my Lumoback! I have contacted Romita since last 3 days, but no reply at all! I have checked through online on my item but the system keep showing "process through sort facilty in ISC los angeles" since 19 december 2012! I did check with our local post office and they told me that the item does not reach Malaysia yet! Please help to check. It should only take less than 15 days to reach as told by post malaysia! My booking no is K14400 and the tracking no is CJ243770372US

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      Creator Ian Brown on January 11

      Got mine about a week ago and it is a SUPER product - well done. I'd like to see a feature to do a quick double-buzz every nn minutes to remind you to get up and walk about ...

      Reset/training feature works really well and it even recognises when I'm driving!!

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      Creator Attila Kilian on January 10

      Hi LUMOs, :)

      Mine also at customs at the moment, can't wait to get it.

      I cannot really understand some of you are shocked about customs... if you order anything out of the EU one should pay taxes and fees usually. So its not so unusual I think.

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    DISTRIBUTOR PACK! One-hundred LUMObacks in your choice of Jet Black or Mystery Color (you'll get to vote). Special thank you on our website as an early supporter and meeting with the LUMO team! Free shipping to USA. Add $200 for shipping to Canada, $300 for international shipping.

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