The pens are starting to show up in mailboxes & on doorsteps all over the world. We expect a lot more will be delivered to the majority of backers this upcoming week! Thanks to everyone who let us know they have received their rewards. It's been very encouraging for us to hear your positive and generous feed back in the comment sections. The comment sections can tend to be kind of brutal sometimes so we are glad to hear the pens are being well received. :)
Rewards that are still in the mail
If you haven't received your rewards/pens yet, don't worry they are on their way. We promise everyone who filled out the survey has had their rewards mailed and they are heading your way. Even if the tracking number isn't working properly. Thanks for your patience and we fully understand your excitement of wanting the rewards asap.
We love your photos, sketches, and drawings
We've had some backers send us some cool photos with the titanium pens. We wanted to let everyone know that we welcome everyone to send us more so we can work towards building a cool user based photo gallery on our website. If you want to send us a photo, sketch, or drawing, you can email it to firstname.lastname@example.org. Please know that when you email us a photo that you are also willingly giving us permission to post/use that photo if we feel it's a good fit for the gallery.
Share your thoughts by posting a review
One of the many things that we love about this unique community is the sharing of information and user feedback that naturally goes on once the rewards are in people's hands. We try our very best to protect the trust and faith you have in us to make stunning rewards for everyone. If you would really like to help us out, please consider posting a product review on our website under the appropriate product pages. The review tab is about mid way down the page next to the additional info tab. This would be a huge help to us and we would appreciate you sharing your thoughts and brief review.
If you have any questions or need some support. Please don't post your support questions in the comment sections of the project. Please send us either a direct/private message via kickstarter or email us at email@example.com so we can quickly help you. Posting support requests in the comment sections can get confusing and we don't want to overlook anyone or leave anyone hanging. Contacting us direct will be your best and fastest option.
Some email servers really hate when we send out tracking numbers and automatically reject the email or send it straight to the spam folder. If you have not received a tracking number that is the reason why because we attempted and have re-attempted to email out all the rejected emails and some keep coming back. The good news is that regardless of if you have a tracking number or if the one you have doesn't seem to be updating or providing helpful info, please rest assured that your reward/pen(s) are on their way and will arrive soon. We can't control how often the shipping companies update their systems but we do know from past projects that they have been good about delivering the rewards in the past.
Just to be clear, only the backers who paid for extra tips and back plugs will have the little blue bags inside the shipping envelops. Everyone else's pen(s) will come with a stylus tip already installed on the pen and the 1 free flat back plug inside the lower right side of the pen's packaging. Please be sure to fully check and make sure you have everything out of both the shipping envelop and the pen's packaging box before you toss the packaging in the recycle bin. If you do happen to throw out your extra parts by accident, we will be posting extra parts up on our website for sale sometime next month.
As we mentioned in the last update, we don't have control over how long the holiday mail can take so we made a card as a back-up/place holder for everyone. You can download and print off the Christmas card (.pdf) if you so desire. The inside is blank so you can add your own personal message. The download link is: http://tinyurl.com/bigidesign-ti-xmas . We will keep the link active until Dec. 25th for everyone.
Without a doubt, the best way to stay connected, get exclusive news, and gets some pretty awesome discounts is to join our newsletter. Yeah, yeah, we know that most times...newsletters=junk and/or worthless info. Well, you can erase all fears and bad memories that you might have about signing up for a cheesy newsletter, that is simply not our style. We don't have time to send out fluff and only plan on sending out updates when we have exclusive news and sweet discounts to share with everyone. It's also the best way to stay connected with everyone now that the project is completed. Here's the link if you want to join in: http://eepurl.com/sKimP
Bragging rights for every backer
Thanks for your support and being part of the exciting and ground-breaking journey. It's going to be really fun to say to people that together we all had a part in making the world's most refill friendly pen, not to mention that we did it using solid titanium from tip to clip! That's not something many people can say and yet every backer can honestly claim this and proudly share it. :) We can't wait to do a new project with all of you again soon. Great job everyone!!
Chadwick & Joe