I hope everyone is having a great holiday season!
We have been working around the clock to deliver these wallets to your mailboxes before the 25th. Three talented production crews in Rhode Island, New Jersey, and New York have assembled TGTs with lightening speed. A dedicated crew in Brooklyn is inspecting the wallets before packaging them and sending out them to a fulfillment team in Michigan who fires them off to you. Thanks to you guys, this operation has been able to employ about fifty people this holiday season!!
I eat sleep and dream of TGTs right now. I wake up with threads in my hair and stamps stuck to my face. Please understand any delay in responding to comments and emails is only due to my focus on managing the production, quality control, and fulfillment so you get your wallets as soon as possible.
The shipping process has been intense. Literally thousands of wallets have been leaving my apartment in Brooklyn over the past five days! We are proud to say that we are still on track to get the vast majority of the wallets delivered to 7,500 backers all over the world by December 24th.
With an operation this new on a scale this big, however, there are bound to be some bumps in the road. If you experience any error in your order, or a delay, I will do everything I can to make it right as soon as possible. Just reach out to email@example.com and let me know what's going on. Be sure to mention KICKSTARTER in the subject line. Same goes for any feedback, positive or negative. This is a growing company and we want to hear from you guys as much as possible!
Thank you so much for how awesome you guys have been in general, your enthusiasm has been infectious. I have never corresponded with so many awesome people in my life.
All the best from Brooklyn,