956
Backers
$353,392
pledged of $100,000 goal
0
seconds to go
Funding period
May 21, 2012 -
Jun 25, 2012
(35 days)
- First created · 7 backed
- Idan Beck 1162 friends
- Website: incidenttech.tumblr.com
Pledge $1 or more
50 backers
Access to exclusive backer updates and our endless gratitude.
Estimated delivery: Sep 2012Pledge $25 or more
29 backers Limited (171 of 200 left)
One gTar t-shirt designed by our insanely talented designer Maly. We'll be offering two designs to choose from in the coming weeks and you can vote on the colors.
Estimated delivery: Sep 2012Pledge $350 or more
200 backers All gone!
Limited Early Bird - One White gTar and the distinction of being one of the very first gTar backers which will eventually retail for over $449.
Estimated delivery: Sep 2012Pledge $399 or more
557 backers Limited (443 of 1000 left)
Early Bird - One White gTar
Estimated delivery: Sep 2012Pledge $450 or more
10 backers Limited (1990 of 2000 left)
One White gTar
Estimated delivery: Sep 2012Pledge $499 or more
14 backers Limited (16 of 30 left)
Developer Pack - One pre-production white gTar to start tinkering with plus early access to our SDK. When we start shipping final production units, you'll have the option to send your gTar back for a new replacement.
Estimated delivery: Sep 2012Pledge $599 or more
5 backers Limited (95 of 100 left)
One White gTar plus a t-shirt, stickers, and one song selection for the app (see FAQ). This is an opportunity to shape the gTar experience with music you love.
Estimated delivery: Sep 2012Pledge $699 or more
2 backers Limited (498 of 500 left)
Little Kids Rock Special - Two white gTars - one of which will be delivered to you, while the other will be donated to Little Kids Rock as part of an educational pilot program we're launching. See FAQ for more information!
Estimated delivery: Sep 2012Pledge $799 or more
19 backers Limited (81 of 100 left)
Family Pack - Two White gTars plus two t-shirts and stickers
Estimated delivery: Sep 2012Pledge $999 or more
11 backers Limited (39 of 50 left)
Custom gTar - One Custom-Painted gTar (either a solid color or a design of your choosing), plus a t-shirt, stickers, and a song selection for the app (see FAQ for details).
Estimated delivery: Sep 2012Pledge $3,250 or more
2 backers Limited (8 of 10 left)
Distributor Pack - Ten white gTars at volume pricing.
Estimated delivery: Sep 2012
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Show older commentsCreator Sandeep Patel on May 13
Hello Incident, Any idea where I stand in line for this Gtar..Have not received any updates on shipping or delay info..thank you
Creator Incident on May 10
@megamanxjac - Yes, but no definite timeline. Hardware compatibility is there and we have an Android dock design for the Galaxy phones, but Android's software support for low-latency audio (a necessity for the gTar and similar apps) still has some big holes in it, so we're working on it but it will likely take a bit of time.
Creator Incident on May 10
@Dan, Charles, Tommy, and Denis - Apologies for the delay in response! We've been busy over here, but have most certainly not forgotten about you. For your questions about your personal spot in the queue, we're messaging you each directly, but the final shipment arrived in port this week and is going through customs as we speak.
We'll push out a Backer Update in the next few days going into more detail, but we're expecting to get the vast majority of your gTars out by the end of this month. We really appreciate your patience and cannot wait for you all to start playing!
If you have specific questions, please e-mail or message us as we'll get back to you the fastest that way.
Creator Denis Ricard on May 9
I'd like to know where I stand in terms of shipment please. Last update was a month ago. Time for an update.
Creator Tommy Chong on May 9
Hi. Just wondering if you have shipped out any white guitars yet? If so. Have mines been shipped? Thanks.
Creator Charles Mizrahi on May 9
Would it be possible to give me an idea when mine will ship? I'll be leaving for the summer in a few weeks and I need to make arrangements for someone to accept delivery. Thanks.
Creator megamanxjac on May 8
yo team incident, im going to be getting a phone upgrade. Any plans for android?
Creator Dan Kopycienski on May 7
Looking forward to getting my gTar. Is there any update on shipping status? Thanks-Dan
Creator Incident on May 6
@Jenn - Your gTar is actually leaving the office today! Check your e-mail later for a tracking number from UPS
Creator Jenn Tengan on May 4
Just wondering about shipping status for the gtar! Excited and can't wait to learn to play! :)
Creator David Fraser on May 4
Hi Sid,
Thanks for the update, I was thinking around that figure.
it's nice to know what to expect!
David
Creator sid simmons on May 3
Hi David,
The total UPS invoice was £99.34.
Sid
Creator Incident on May 3
@Sid - We're so happy you like it! Thanks for the kind words and feel free to reach out at any point if you have questions.
Creator David Fraser on May 3
Hey Sid,
Congrats
Could you possibly comment on what level of duty you had to pay when it was delivered?
Creator sid simmons on May 2
Hi,
My gTar arrived in the UK today. It looks and feels fantastic. Thank you very much for all your hard work. I'm looking forward to learning how to play it.
Sid
Creator Incident on April 28
@Sanjay - Sent you a private message as well
Creator Incident on April 28
@David - sending you a private message
Creator Incident on April 28
@Joshua - Apologies for not sending that e-mail - we made a mistake there. You pledged near the very end of the project so you're towards the back of the line, but all remaining units (including yours) are on a consolidated shipment that is en route to California right now and is expected to arrive in port in about a week. When they arrive, they'll go through the requisite validation process and we'll be doing our best to get them all shipped out by the end of May. We'll provide more detail into this in a full update once the shipment arrives in our office.
Creator sanjay raj on April 28
Hey guys,
based on the last email received - i was expecting to receive the gTar in April. So far we have not received the shipment. I ordered this for my son, who was 7 years old, he is eight now. Not sure if he is still interested in guitar so far, my worst nightmare is by the time the receive we receive the gTar - he may no longer be interested in learning to play the gTar.
Creator Joshua on April 26
Hi guys, similarly trying to be patient. You wrote 10 dad ago to expect and email in a few days for an update. That was 10 days ago ad no email.
Please provide a status update.
Creator David Fraser on April 26
Hi guys,
I've tried to be patient but can you let me know where I am in the queue?
I pledged on 30th May
Thanks alot
Creator Incident on April 25
@Ray - We sent you a private message. Please let us know if you didn't receive it.
Creator Ray Rosher on April 24
Hi Guys like some of the others I'm wondering were i stand as I placed my kick starter bang in the middle of the campaing! so was wondering if their was any sign of it being shipped yet!
Creator Incident on April 19
@Valentin - Glad to hear it arrived, but sorry to hear about the import duties. Unfortunately, there's not much we can do about this. Depending on province, Canada imposes a 12-15% GST and 6% import duty on the gTar based on a value of $399. The remaining dollars are an assortment of other taxes (regional GST, etc) and a bond fee that gets paid to the CBSA for UPS to release your package at the border (that's what allows you to pay upon delivery). We'd love to minimize this in the future, but it doesn't look possible at the moment.
Let us know how playing with it goes!
Creator Incident on April 19
@David - thanks for reaching out. We're working on some "lesson" sort of content for the app in the form of drills/scales and other things you can practice. Stay tuned!
Creator Valentin Bataille on April 19
I just received mine and the built quality is great.
The bad surprise is that i had to pay an additional 100$ to UPS for customs and taxes (canada)
Creator David Steinman on April 16
I received my gTar today. Thanks guys. All seems worth the wait. Are there any tips on tuning? Has there been anymore consideration t produce a series of guitar lessons via the ios app for beginners?
Creator Incident on April 16
@Joshua - check your inbox in a few for an update on your order.
Creator Joshua on April 14
Similarly, can you provide me with an update as well? We're nearly going on a year... Given these delays, I think providing all backers with the iPhone 5 dock would be appropriate, considering the iPhone 5 wasn't even out when the gTar was backed and the iPhone 5s/6 will be out before the gTar shipments are complete.....
Creator Incident on April 4
Hey guys - we have a backer update coming tonight or tomorrow to cover macro news on shipping, but if you're looking for specifics about your own order, please send us a message via Kickstarter or email (info at incidenttech dot com) - we'll be able to get back to you a lot more quickly through these channels!
Creator forrest Dent on April 4
I know you guys are like really busy. But I to would appreciate some info on where I stand in line. As an Early Bird pledge ( original ate of delivery Sept 2012) Can you send me an E-mail indicating my place in line?
Thanks.
Creator Adam Waxman on April 4
Agreed with what Jason said
Creator Jason Dixon on March 31
Any way to find out where I stand in the queue? I know you're all working very hard but it's really frustrating to see month after month roll by.
Creator Dylan Wilson on March 30
In my opinion, the Incident team has outstanding customer support. I've bugged them a handful of times about this that and the other thing, and they always respond in a timely and friendly manner. As they said, they have a small team, so it might take a minute to respond, but it's never more than a few days in my experiences. It's usually even the same day if you ask them something through twitter. If you look at nearly any other kickstarter, it's rare you'll get a response in a week, yet alone a day or two. Keep up the great work, guys!
Creator Ken's Lil' Sister on March 28
*here
Creator Ken's Lil' Sister on March 28
Thanks guys, you have answered my questions both her and privately. I appreciate your follow-up.
Creator Incident on March 28
@Vonda - We try to respond to all inquiries within a day or two, but you wrote that message last night at 6PM. We promise we're not ignoring you - sometimes it just takes us more than 12 hours to respond..
We'll be pushing out a backer update this week with more details on the current shipments. Look to your inbox for a more detailed reply about your status in line. While we strive to provide the highest level of customer service, please remember our entire team is only six people. That's six people to design and build the gTar hardware and apps, negotiate with record labels, make sure there are fun songs to play in the apps, answer every e-mail that comes in the door, and every other little thing that keeps us ticking. Sometimes that means things get backed up a little bit and when that happens, we very much appreciate your patience - we're just trying to prioritize our time as best we can!
Creator Brian Mendoza on March 28
I agree with Ken's li'l sister. Where are we in line?!?
Creator Ken's Lil' Sister on March 28
Will you please respond to my inquiry? Thus far, your customer service has left much to be desired. You folks are ignoring the very people who believed enough in your idea to help you make your dreams come true. Now would be a good time to answer some basic questions, like how many have shipped and where a particular person is in line.
Creator Dylan Wilson on March 25
Is there any way I'd be able to know about when my gTar will be shipped? I've just been worried because odds are that I'll be leaving my current residence in early May. I don't know how good the people here are about forwarding packages/mail, so I'd absolutely hate to have my gTar get lost in the mail. I live in California, so if it ships before mid April, it should be fine, otherwise, I might need to ask you to hold off shippjng it for a minute. Thanks.
Creator Denis Ricard on March 25
Huh! :(
Can you give us numbers? How many gTar shipped to date? When do you expect to fulfill all the pledges?
Creator Incident on March 22
@Denis - You're towards the back of the line for white units, so it's unlikely it'll be there by the 6th. We'll let you know when we have a concrete shipping date for your order.
Creator Denis Ricard on March 22
Hey there! So I saw on twitter that the shipment was released from customs. Any chance I'll be playing a gTar soon? My birthday is coming up pretty fast (April 6th)? ;-)
Creator Rob Tang on March 12
Very sorry. The tuning keys does work! I'm an idiot. Sorry.
Creator Incident on March 12
@Rob - Thanks for reaching out! Sorry to hear about the tuners - could you send us an e-mail about it? A simple cell-phone video would be super helpful too since this is the first time we've heard of that kind of issue.
As for more education-minded features in the app - duly noted. We're working with some great developer partners to offer a more in-depth curriculum for people who are interested. Once we get gTars to the rest of our backers, we'll start focusing more of our resources on features like that!
Creator Rob Tang on March 12
Received mine yesterday and build quality is awesome. I wished though you can actually tune the strings. The tuning keys doesn't do anything on mine except spin.
As for the app, I purchased the gtar to learn to play so I had trouble figuring out what to do. It would be great if you guys can develop a basic lesson course for us beginners.
Creator Dylan Wilson on March 6
Adam Hughey posted another YouTube video going over the guitar and the app. It says it's being processed, but I'm sure it'll be worth checking out. Here's the link before I forget:
http://www.youtube.com/watch…
Creator Incident on March 5
@Vincent - It's the same schedule as everybody else - we're just shipping units in the order that people pledged. There are some international orders that are on hold because we don't have your phone number (UPS requires a phone number for all international packages). We sent out an e-mail to our international backers asking for this info just a few weeks ago, so please make sure you've replied. Otherwise - sit tight. We're getting these out as fast as we can!
Creator Vincent Emmanuel Lee on March 5
What's the delivery status for internation early bird?
Creator Dylan Wilson on March 3
I didn't do the unboxing video. I'm still waiting on my guitar. I just posted the link here. All credit goes to Adam Hughey. I was thinking the same thing about the signatures. They do look pretty sweet.