Kickstarter

Creator Bry on April 13

Here is the local Better Business Bureau info for Trigger Happy if you would like to file a complaint.

https://utah.app.bbb.org/complaint/new/22317069…

Creator Bry on April 13

Hey Callum, it was shipped on Feb. 8 and once it leaves the hands of Trigger Happy, they are like a black jack dealer at shift change! OUT OF OUR HANDS! They have no record of contact (whatever that means) so it is all on your buddy! Almost 60 days in shipping, it will get there someday!

I call BS here. I have seen a few responses from Kevin saying "It was shipped..." but yet people are not getting anything.

I think it is about time for all us unhappy customers to approach the Better Business Bureau and end this madness.

Creator Eric Latham on April 13

Are you ever going to actually FIX these so they work?

Creator Nathan O'Donnell on April 7

Can you please reply to my emails? It has been over 2 months now!

Creator Callum Kerr on April 4

I'm STILL waiting on you contacting me. This is getting well beyond a joke now, get your head out of your ass and do something before I do, and you know EXACTLY what I will do.

Creator Elton Carolus on March 22

I'll send you a step by step soon. By the way, my camera is always on Manual and that's how I tested it.

Creator Elton Carolus on March 21

Sigh. Things just keep getting worse.
Long story short. The cable is not working. Updated the software for Andriod. Connected to my Nikon D90 from my HTC Sensation and pretty much nothing is happening. Except for the "push to shoot" that acts like I'm pressing and releasing the shutter button to focus very quickly.

In short. The product is not delivering the goods. Been trying on various days to rule out stupidity on my side (since you hinted that we know jack about photography) and no joy.

So I want a refund... Let me know what I must do to make it happen.

Creator Callum Kerr on March 14

It's been over a month now and I've still not received my product. You're either just taking the piss, or incapable of running a business... maybe both. I've had enough of this nonsense, and I want my pledge value of $66 refunded to my original payment method. Please message me through the Kickstarted interface with instructions.

Creator Bry on March 9

I like checking in on this place to get a laugh, it never lets me down. the survey seems to have been a joke. The whole project is pretty much a train wreck. I cannot believe there are people that have waited almost a year an not receive their cable yet! WOW!

Nice work on your website Frank. You obviously have 100x more cred than the owners of this project. Would love to see you shoot a wedding sometime. You seem like you have a blast doing it. It shows in your work.

Creator Frank Donnino on March 4

I got a refund. I suggest others do the same. Here is the reason given for my refund.

"reason - user misinterpreted what was advertised"

Really? Guess again.

Here is the info.

If you are unsatisfied with the product, you may return it for a refund to our Trigger Happy® headquarters:

Trigger Happy, LLC
877 E 1200 S #970518
Orem, UT 84097
USA

Please include the reason for your return in the package to help our shipping team expedite your return. Typically it may take about 7 business days to process your return and submit a refund for approval.

The Trigger Happy® Team

Creator Eric Latham on March 2

Almost an entire year of BS.

Creator mike cavaliere on February 28

check this out might be better then trigger happy remote !
http://www.satechi.net/index.php/camera-accessories/smart-trigger/smart-trigger-a

Creator Frank Donnino on February 26

Go to www.MyBaldPhotographer and look at my guarantee to my clients. At least I have some integrity. You have a survey. Either give my my money back or tell me your are going to fix your app for my camera 5D Mark II to do HDR. Yes..did you know HDR can be done at anytime? I didn't know I had restrictions. I expect an answer. FranK@Donnino.com. Refund or Fix App. It's simple.

Creator Frank Donnino on February 26

Hey Kevin...how about some dam answers to your backers. You say be courteous? For what? Now I am pissed. You have our money and we have nothing. How the heck do you sleep at night?

Creator Tom Kraus on February 26

100% right Frank! I had a defective cable delivered that is 180 degrees off, won't secure to the camera and renders the body lens release button useless is not my camera body fault but a design defect that he has never addressed by sending a new cable that will work. For my 10+ email contacts I've received 2 useless replies and nothing after filling out the survey.

Creator Eric Latham on February 26

Agree 100% with Frank.

Creator Frank Donnino on February 25

Kevin...what good is a survey (yes I filled that out too) when you are not even taking care of those who have voiced their concerns without a survey. In good faith I helped fund your project. But what was advertised is not what I received. I understand you have problems. But you have to do what is right. Either deliver what you promised with an update to the app or refund my money. I have no hard feelings. But if you don't do the right thing, then you deserve all that you are now getting. That's just the way it is. Considering you only wanted 25k and received more than that, you need to do the right thing.

Creator Frank Donnino on February 25

Here was Kevin's response below. I have just sent my 3rd request for where I can send the cable for a refund. I am not buying something else to make this cable work for HDR photography.

Frank,

Thank you for your feedback. We understand that you have encountered some problems with the Trigger Happy® camera remote and app, specifically with the HDR features.

We imagine that with the shots of the sunset you're experiencing problems with the sub 1 second shutter speeds. Unfortunately for many pro series camera bodies, the shutter speeds from our camera remote is only accurate to about 1/20 of a second (at times 1/10 of a second) because the camera manufacturer interfaces don't allow for as accurate sub second exposures. We suggest using a multiple stop ND filter to compensate for your exposure.

Creator Tom Kraus on February 25

Was one of the first to tell them about the issue w/ cables, filled out the survey with issues still unresolved, still no direct contact like Kevin noted below. All other emails have fallen to silence... Project Failure, Survey Failure

Creator Eric Latham on February 25

I echo what Frank said. No responses in regards to a non-functional item. Are you even working on fixing the problems?

Creator Frank Donnino on February 21

Well...sadly I have to join the many unsatisfied customers. I bought this for HDR work and it does not work. I have tried being nice and submitted a support request. Nothing. I have asked here. Nothing. I have been respectful and I have been considerate. But now I feel like everyone else. Stuck with something I can't even use. It saddened me. I paid the price, I waited for the cable and now I can't even use it because nobody can get back to me.

Creator Shahzad Ali Arif on February 21

I haven't received my remote? What's going on. It's Feb 2013!!

Creator alistair briggs on February 14

so, how about a refund? still haven't received my cable

Creator Thomas on February 14

Outstanding Items received. Tks!

Creator Ken's Lil' Sister on February 13

I finally got my refund and, like @Callum Kerr I had to resort to threats to get their attention.

Creator Bry on February 9

Got the email with the survey. Filled it out even though I moved onto a Trigger Trap. Trigger Happy = garbage. Trigger Trap = works perfect. I don't expect my survey to get a response.

Creator Elton Carolus on February 7

"Creator Kevin Harrington 1 day ago
Morty, thanks for your input. It's customers like you that keep us going!"

Wrong.
3,710 backers and $221,739 is what keep you going. Someone complements, you respond. Troubled backers seeks answers, you find a hole. The least you could do was keep us informed as mentioned by us everyday.
At least we all know what is you're attitude towards the people that got you so far.

Creator Zach West on February 7

Funny how I get a survey for a product that I haven't received. I almost forgot I funded this thing.

Creator Brian on February 6

Yet another update which doesn't address any of the issues the backers have with this POS product, but instead is used to boast Kevin's own ego and attempt to trigger sympathy...well, no sympathy from me...... Kevin got $221,739.00 minus Kickstarter's 40% and all he had to do was deliver cables to each backer and he couldn't even do that correctly.......poor baby.....he deserves what he gets...welcome to the real world of business....

Creator Callum Kerr on February 6

Kevin, I've not received anything, nor any notification of shipment. I've filled out the survey so you can get my details.

Reason why you never heard anything from me until yesterday was because I had been relatively patient. When I came to the page and saw the other comments, I thought it was outrageous that you were getting away with neglecting so many people. I decided to do something about it, and that resulted in the post below.

So you know, I was absolutely willing to go ahead with those threats. To any other Backers reading this, and a substantial period of time has passed between you reading it and the time posted: carry out what I threatened.

Creator Thomas on February 6

@ c r e a t o r

YOUR survey triggered this and I'm 'remote'ly FAR from being happy!

Enough of behind the scene patience.

I'm giving you the benefit of the doubt 30 days from your last apology to me,
dated Wednesday Jan 23 2013, 8:37pm EST.

My devices are set and synced with my iCal alarm to go check my mailbox and
to 'Trigger' any residual hope or potential response like (backer) Callum Kerr

May your sincerity to resolve our UN-happiness
NOT be Long Time-LAPSED poetic escapades
followed by patterns of apology.

To me, respect is spelled 'Earned' in the footprints of life.

May your truthfulness and courage trigger the happiness you sought for.

Creator four12 on February 6

I've already written off my pledge and don't expect to see any results.

Creator Larry on February 6

The interface " menu" is way too confusing.
I have yet figured a way to get a proper HDR sequence.

Like the product otherwise, use it for all tripod work

Creator James Chung on February 6

So for whatever reason, instead of getting 2x Trigger Happy C3 cables, I was shipped a single headphone splitter cable? Could you comment on this, Kevin?

Creator Tang Kwok Chuen on February 6

Haven't received my cables yet and I live in Hong Kong.

Creator Morty Mann on February 6

Ok these guys have gotten a lot of crud from everyone about getting their reward lately and It's time I spoke up too. I haven't funded many projects, but at least I know a little about manufacturing and start-ups. I give these guys a big "HURRAH!" for taking on that challenge. I had to wait a little longer than I thought to get my remote, but it does exactly what it says it'll do. Honestly, I like the product and i'd back it again. Trying to start a company itself is a huge undertaking. Doing it with what looks like a handful of college kids with little to no previous experience is incredible. I'm impressed with this Kevin. Albeit the project has taken a little while to get going, it's a neat idea and it works! Sure, you gave the kids 50 bucks to help them get started and they promised they'd send you a cable. Do you really think they just took your money and ran? Any sane human being knows this isn't true. I'm sure they're doing what they say they're doing, that is, trying to get everyone their remote. For you people who put threats on a forum/comments board, perhaps trying to contact these people directly would be more productive than telling them you'll find them and break their legs. It's a novel idea I know, but it works.

Creator Callum Kerr on February 5

The handling of this project is a feking joke. No update since September, people below complaining of faulty devices, some not received any at all... I'm quite convinced that what Mr Harrington is doing is illegal: he's taken money from you and not delivering what you paid for with no explanation.

Mr Harrington, I'm talking directly to you: you have 72 hours to provide a meaningful explanation for the delays, or I'm going to bring this to the full attention of the press, camera manufacturers, potential wholesale retailers, BBB and explore potential litigation routes. Think I'm kidding? Wait 73 hours and find out.

Creator Elton Carolus on February 5

"Creator Kevin Harrington on January 6
Hey Kickstarter Backers, we have an update coming for you soon that'll explain all of the delays that many of you are experiencing. We know it's been a frustrating few months for all of you, but we want you to know that we haven't forgotten about you! We're really sorry for all the set backs but we're still working to get everyone the reward we've promised you!"
It's been 30 days...

Creator Brad Lumley on January 30

I"ve been more than patient with this and still no luck with a D5100. This has gone well beyond the time a bug fix should take. I'm requesting a refund. I'll comment here once it's received.