If you missed the Kickstarter project but want to pre-order some Digisparks - you can do so at our website: http://digistump.com - click the "Pre-order Form" link. Pre-orders will ship as soon as all Kickstarter orders have shipped.
Digisparks are now shipping!
We tried so very hard to get shipping started yesterday, I worked until 3am on all the little glitches in shipping, setup, printing, etc and then called it a night. Today, however, we were able to start shipping! We did not ship nearly as many as we had hoped, but we did work out the kinks today - such as the postage program not handling utf-8 very well, customs forms gone haywire, and our shipping software thinking Canada was in Europe.
So, tomorrow we should be smooth sailing. Thank you all for your patience, we truly are doing everything we can to get your Digisparks to you as fast as possible.
All packages that are packed this weekend will go out Monday, after that they will go out every weekday afternoon.
If you are an international backer and haven't yet please checkout this update for information on customs declarations, providing a phone number for customs, and more:
Shipping Mini FAQ
Please do not email us about anything covered below - the more emails we get the less time we have to ship.
When will my package ship? As soon as possible, more or less in the order of the shipping queue. See the shipping queue page: http://digistump.com/ship_queue.php or, even easier, your order details page to see where you are in the queue. The queue positions update in real time, so if you are #1 your order will be packed next (more or less - see the other questions for more on this). If you don't have the link to your order details/status page you can get it here: http://digistump.com/orders_search.php
Will my package be here by Christmas? Simply put, we don't know. We are doing everything we can to get packages out as fast as possible. We deeply regret that manufacturing delays pushed us beyond having all packages out before Christmas, please accept our apologies.
How will I know when my package ships? You'll get an email with the subject line "Your Digispark Order has Shipped" from email@example.com. It will also have your tracking/delivery confirmation number in it. Your order status page will also show the tracking information and the date and time (in UTC) when the package was packed for shipment. If you don't have the link to your order details/status page you can get it here: http://digistump.com/orders_search.php
Why did the person after me on the queue list disappear (ship), but mine hasn't? Why am I #1 on the list, but my order isn't shipping? The queue list is a rough order - here is how it actually works. Orders which contain extras (shields, kits, etc) are packaged at the main packing table (see photo below), since this is over half of the orders we spend the most time running this table. Orders which are just Digisparks are packed in groups (ie. 20 orders with 2 Digisparks in them will all be packed in a row), as this is much more efficient. In addition some orders will be put on hold (for a few hours, not days) when one person is putting together some more kits, refilling parts, etc that those orders need. So from a day to day standpoint the queue order should be pretty accurate, but if you check it every 5 minutes, it might not be.
My packaged shipped, where is it? We cannot tell you any more about where your package is then the tracking/delivery confirmation link we provided. Please check that, and if you don't have it within 14 days within the USA, or 30 days internationally from the day shipped, then we can try to help you track it down. Please be patient, much of the speed of delivery depends on your local post offices.
Can I make a last minute address change? Until the moment your package ships you can change your address. If it already has shipped there is nothing we can do until it is returned. You can change your address on your order details page. If you don't have the link to your order details/status page you can get it here: http://digistump.com/orders_search.php
It wouldn't be an update without some photos:
The first snow of the season and a doe and her fawn on our front patch made for a perfect day to sit inside and pack some kits!
The real thing! These are a few of the production Digisparks - they are plated in gold (ENIG) - so they are black and gold, the female headers that come with them are even gold plated as well!
A bit closer up.
This is the main shipping table - each letter is a different item that backers were able to select. The computer says aloud how many of what letter to pack (going in order of the table) and then you hit a key once it is packed, at the end the package is weighed (and compared to what the weight should be to make sure we didn't miss anything) and the postage label prints.
This is all in our living room - a true family business!
Thank you all for your continued patience, have a great rest of the weekend, and we'll keep working as hard as we can to get you your Digisparks ASAP!