Kickstarter

Creator Brian oigarden 1 day ago

As of today it's been one year since the project was funded and still no printers for many of us. Not even a ship date other than the vague "soon" with no details that we've been hearing since November 2012. Given that Diego seems incapable of keeping any of his vague shipping promises I think we are owed some concrete numbers. How many kits are left to be shipped? What parts are holding up shipping? This project is ridiculously late even for A Kickstarter project.

Creator Kenneth on May 6

Although the last update from Diego was on the 20th of April (approx 2 weeks), I agree with Michel and Brian on the updates.

It would be nice to get some sort of shipping update for those who are still patiently waiting, especially since we're soon hitting the 1st year anniversary of the bukobot inception.

Creator Brian oigarden on April 28

So did anything get shipped last week? Any info for those of us who are not waiting for the new upgrades? Are you still waiting on parts? If so what parts? In less than a month It will have been a year since this project got funded. I've already had to order some stuff from shapeways that I was planing on printing myself.

Creator Michel Cuhaci on April 18

Diego, could you give an update on the shipping of the modified (nozzle mods, etc.) DuoBots? We did accept the delay however it would be good to maintain some kind of, at least monthly, communication with people still waiting their shipment. Thanks

Creator Michael Wilhite on April 1

Hey Diego, when is the next batch going to be shipped? Received my survey a few weeks ago and curious when they will be processed. Anxiously awaiting my bukobot - thanks

Creator abduljalil on March 24

general comments;
after printing several "perfect models" i shifted to new plastic rolls. and everything ramped down from there.
the PLA selected and sent with the printer is very good quality. if u want consistent output pay more and ensure u use the same or similar quality material.

Creator Kenneth on March 23

Diego,

Any chance of knowing when the next batch is going to be shipped out?

Creator abduljalil on March 3

the printer is assembled. it is outstanding.
to all people who are still waiting, don't worry, its worth the waiting, and u will not be disappointed.
to Diego: the amount of work, design, enhancement, and commitment is amazing, thank u very much. i have printed the first model right away.

Creator Mark Pavia on March 2

anyone else have a power supply issue? I got right amount juice going in but nothing coming to the controller card according to voltmeter.

Creator Michael Wilhite on March 1

Hey Diego, how about another update. I stil haven't received my survey asking for my address info. Do you have any idea or speculation when my bukobot will be ready to ship?

Creator abduljalil on February 24

received mine yesterday, paid 50$ custom. no comments on the printer (normal printer)
no damage at all (visually) (thank u for the packaging),

on to assembly., i am thrilled.

Creator Dag Geisler on February 21

Dear Diego,
after investigating the damages on the PS we think you should switch the vendor it has a really bad quality...
many of the solder points are cold ...

Cheers Dag

Creator Dag Geisler on February 21

Bukobot arrived & out of custom

Dear Diego,
today i got the letter from the custom so was able to fetch the kit. It all went good.. did you attached the invoice on the outside?? The custom has opend the kit an i found the invoice inside. How many copies did you have attached it should be more then one better 3 because now i did not have an Invoice any more because the custom will keep one copy.... The shipment arrived in a good state only the powersupply got a big hit ... the big coil and on elko where partly ripped from the board we hope we can fix it. In other case we can get a similar PS here no problem. The mainscable is not usable here so i think you don't have to ship one out....
we have the weekend to assemble all the stuff we will keep you updated
cheers dag
P.S. for all other bakers -> i have paid the VAT and additional about 2% customfee, the girl at the custom office treated it like a normal printer...

Creator Kenneth on February 19

Thanks for the update Diego. We really do appreciate all the hard work you are putting into this even though some of us (that includes me) have complained in the past, its only because this is a kick ass product, and I cannot wait to get my hands on it.

Creator abduljalil on February 19

Diego, thank you for all the efforts

i received my shipping email. i hope that i would be receiving the unit soon.

i have a comment on the your online shop. for international buyers, the online shop is very critical and important, i understand, from your recent update, the abnormal pressure on you, however, i hope that in the near future the online shop would be enhanced, (and include the goodies you mentioned in the last update).

Creator Dag Geisler on February 17

Dear Diegeo,
the bukobot arrived at the entrance custom service... i hope to get it at end of foloowing week
cheers Dag

Creator Chris on February 15

What's the "cool improvements"?

Creator Steve Sutherland on February 15

I also hope that this next batch includes my Bukobot Duo Kit as well! We're looking forward to it!!!

Creator Michel Cuhaci on February 14

Diego,
I hope the next batch you are mentioning includes my Buko Duo Kit also!
Thanks for the Feb 4 update.

Creator Mark Pavia on February 13

Cool new improvements like what? I was lucky enough to get a Bukobot around Xmas but of course when I hear "cool new improvements" I'm interested.

Creator Burnnerman on February 12

thanks for the info.

Creator John C on February 5

Very good information (and belated condolences to hear about the little setbacks). Gives a good sense of the scale, which is loads easier to wait through. Thanks!

Creator Dzym Fardreamer on February 4

Thanks Diego. It is much clear now :)

Creator Frederik Vezina on February 3

Now I really wish I was a baker...

I'm with abduljalil - everything's fine.

Creator abduljalil on February 2

i am sure that Diego would respond soon, however IMO we R in a very good situation:

- printers delivered to some bakers
- printer is superior to what was offered originally
- supported by open community, and a SHOP
- it is just a matter of time for all of us to start 3D printing

i would give him the benefit of doubt

regards

Creator Dag Geisler on February 2

Me too,
it is not bash Diego, but i think the bakers should get a real update how fare the progress is. So please Diego give us a sign and tell what is planed and how fare you got with the shipping and what are the problems.

cheers Dag

Creator Dzym Fardreamer on February 2

I am a bit scared at the moment...

November 12th Diego mentioned he had shipped 20 bukobots.
December 8th Diego mentioned he had shipped 50 bokobots.

Thats around 30 bukobots per month while there is only 130 bukobots to be built and shipped.

If we keep the rate of 30 bukobots per months...

January 8th 80 bukobots shipped (guessed).
February 8th -> 110 bukobots shipped. (guessed).

I wonder, if the shipping will be completed by end of february or if there is something wrong. Maybe the international shipping is more expensive than previously expected thus delaying it to find a better deal? If thats the case I dont mind exploring options to even pay a little more if needed.

I was planning to use the bukobot for a project in December (from August) I though there was going to be enough marging but things are becoming a bit weird at the moment to the point to even have to start evaluating the posibility of getting another 3d printer.

I guess, in my case having information about what is going on could really help to decide what to do in the next days/weeks...

Creator Kenneth on January 29

Better still, throw us a bukobot so we get cracking!

Creator Michael Wilhite on January 29

Hey Diego, how about an update? Its going on 5 months after the due date for the rewards. We all want a quality product but at this point we just need update letting us know what's the progress is. Estimated delivery dates for the different reward levels, shipping progress, estimated completion, etc... are we talking next September or what? Throw us a bone and tell us what's going on

Creator Emil Melgaard on January 29

I have just moved in to the house that I bought for my 3D printer.

Now I just need my Bukobot :-)

Creator Chirag Hemani on January 20

Dear Diego, hope your father recovers well.

regarding the international customs, I will give you my experience with customs clearance in India.
1. Any new description outside the realm of the Customs Tariffs Book which contains the Description of items and the related Customs Duty Percentage, will give a major problem during clearance. It is best to go through the tariff book and see what is the closest description available. So if you are shipping the entire machine assembled maybe u might wanna check out HS Code 8471 (847190, 847192 to be more specific) http://win.mofcom.gov.cn/join/HsCategory/HsC6.asp… .

For knockdown condition bukobots
2. Alongside the part No. they require a description of the items.
So for the mechanical parts, if you were to write aluminium extrusions as description for the extrusions and accessories for aluminium extrusions for the other mechanical parts. it would be okay. and they would club them together under the same section as aluminium extrusions so they dont need to look out at various HS codes for different items. for example a gear would come under a separate HS Code, a plastic plate would come under a separate HS Code, but club them as accessories for aluminium extrusions, it would be quicker to clear it from Indian customs.

3. Have a separate description for the electronics that might come under the HS Code that customs is familiar with, that should not be much of a problem.

that being said, if u were to send the parcel through a reputed courier service, like UPS, they usually dont have a problem clearing items.
DHL is really bad in India. So i suggest not to use DHL for shipments to India. They are very murky with clearing shipments and are in cahoots with the customs here. They find any kind of mistakes in the shipment so that they can extort bribes out of people. Sending through US Postal Service (USPS) is problematic as well as it will pass the parcel over to the Indian Postal Service which might not handle the parcel well and also will take a raelly long processing time. So for India, do not use USPS or DHL.

Creator abduljalil on January 19

wish him swift recovery. i don't want to upset any backers, but he deserves your utmost attention and priority.

Creator Trevor Massey on January 16

@Diego I think if you could just give an update maybe every week or so of "So far we've shipped X of the 290, and should be shipping out X more this week" it'd take a lot of peoples frustration away.

Creator Dzym Fardreamer on January 15

I guess if all the worries are related about the integrity of the parcel (ie. the kit is not damaged) thats a perfectly fine topic and I dont really have any experience I can help with it. However, if the only problems people are having is getting custom clearance I would say there is not much you can do but to say the truth. "Unasembled (Educational?" 3d printer kit". There should not be any problem at all as for example here in Spain we can fill electronically our custom dispatch order...

If customs are the only issue would it be possible to ship mine and let me handle it? I have plenty of experience getting custom clearance so it should not be an issue for me...

Creator Kenneth on January 15

@Diego

Thanks for the clarification.

May I throw in my 2 cents worth by suggesting that you mark the box as "Unassembled Educational Printer Kit" ? (which is not far from the truth anyway!)

Creator Frederik Vezina on January 15

I called Canadian customs to check if there was anything I could do to ease the process of receiving a box of mysterious electronics, packed alongside random-looking pieces of aluminium and plastic, marked as a mythical "3D Printer". They said that there shouldn't be any trouble so long as it's marked correctly.

It comes to mind that writing "unassembled 3D printer", or being even more precise (Unassembled thermoplastic extrusion additive manufacturing 3D printer?) might at least make sure they can look it up.

Ever thought of enclosing a standard letter addressed to the customs official opening the box, which explains what it is? Is that too weird?

Creator John C on January 15

It's not just international.

Personally, I can wait, but I need to know I'm waiting. A year late? For a startup that got overwhelmed by orders and needs to make things by hand, fine. I totally get that. Even big manufacturers mess up on estimates and supply lines with more money at stake all the time.

Weeks between updates without any idea of the progression, though, other than "things are happening," does worry me a bit. Even an estimate of how many still need to be shipped from time to time would be great.

Creator Kenneth on January 15

From the MAKE website :

"..So far we’ve gotten many orders from Pasadena Art Center, Caltech students, the local school district, folks working in Hollywood films, local engineers, and hobbyist..."

http://blog.makezine.com/2012/12/21/diego-porqueras-on-running-a-physical-3d-printing-store/

I hope that is not the reason why international backers (who I have to say have been waiting very patiently) haven't heard anything from Diego on the status of the shipping schedule. If local orders are being given a priority over the international kickstarters backers (I'm not saying this is the case either), then at least we should be told.

Its really frustrating not knowing what the schedule is and what's going to happen. There seems to be alot of activity at the Deezmaker shop but not much happening in the update department.

Please Diego, give us a timeline, even if its a tentative one.

Creator Steve Sutherland on January 14

Been waiting patiently, but I must say that I hadn't expected to be into 2013 and still haven't received the Bukobot. I trust that the quality will justify the wait!

Creator Dzym Fardreamer on January 11

I agree with Brian.. It would be good if it could bepossible to explain things like how many kits have been shipped, how many to go and the current schedule for shipping... This will help us to at least have an idea of when we could expect to get the kit for the rest of us who still havent it.

It is starting to be difficult to wait without knowing whats going on...

Creator Brian oigarden on January 11

It's good to see that some people have received their kits but what about the rest of us who haven't? This was funded in May with an expected ship date in August. Based on that time frame stuff was supposed to ship in 3 months. It's now been almost 8 months and many of have received nothing not even an expected ship date.

Creator Mark Pavia on January 10

When I get the base together I'll post on forum. Planned mods:
4 in high base box to hide power supply, controller and wires.
Power mains switch.
Upgraded metal z-axis couplers ordered from Grainger.
Upgraded aluminum joint plates on frame to make joining frame to base stronger.
Various U or Ring connectors in places where it was just twisted wire connections.
USB extension from controller card inside base to outside base plug in.
Vented base cover that can slide out for access to inside easily.
rubber feet on base for anti-slip and scratch but also an air draw from bottom.

Considering possible additional mods:
Spool rack attachment to the base to hold spool of PLA. its heavy enough given base now. - likely
PVC tubing guide for PLA to extruder - saw this on 3D printers at CES. - nice to have maybe
Z-axis screw stablizer brackets at top with UHMW cup - don't know if I'll really need it
aluminum frame and acrylic case around whole unit - probably never gonna happen.

Creator Mark Pavia on January 10

@AG Umbrella. I too paused but that's because I had to travel for business to the CES show. Checked out the 3D printers there. CubeX being the most interesting from a consumer level standpoint. I've been following jits build from the Wiki. I made a few mistakes but corrected them. Join the forum listed on the Wiki - its very useful - especially for any mods like a power switch you might want to do. I've designed a base to make the unit more stable and hide the power supply & controller since I've got kids who have curious fingers. Ordered the parts so when I get back this weekend most of that should be delivered so I can resume the build. Its fun.