Hello Backers and Customers,
I trust that you have had a happy holiday, and that you are preparing, as we are, for a great 2013!
Despite the holiday, the ConnecteDevice team has been hard at work improving the watch, the apps, our fulfillment process, and our customer support.
We are preparing for our official worldwide launch of the COOKOO Watch at CES2013! Please come and visit us there!
While the Android challenges have been great, through the help of some of the phone manufacturers we have unlocked the primary issue that was blocking our progress on one of the planned HTC phones.
This also bodes well for the other phones that we intended to support.
We will know a lot more in the coming days, so expect another Android update soon.
iOS App Update
We have now root-caused and resolved a backgrounding issue that we had received several reports about. This issue was leading to missed alerts when the app was backgrounded and that there was no activity for extended periods of time on iOS6.
Our updated app (that also includes music control, an alarm, and a countdown timer) is currently in-test and expected to be submitted to Apple this coming week for app review and we hope that it will be available in the store by the 2nd week of January.
Watches: We have now shipped most of the watches to backers. The last of the backer watches will be received from our supplier and shipped to backers in the 1st and 2nd week of January.
By mid January all backers should have received their watches.
Keychains: While we have received some keychains and already shipped these to backers the we will not receive the balance until the end January. Once received, we will immediately ship the remaining keychain rewards to backers.
NOTE: We will not be holding-up watch shipments for the keychains.
We apologize for the delays, however, we had to ensure that the product met our quality standards, and that you, the backers, would be pleased with the product you received in the end.
We know that many of you have filed customer support tickets and not heard back to us for days, some of you maybe even a week or more. As you can imagine, with a small team and the flood of shipping questions and address change requests that have come-in, our support team has been completely overwhelmed.
To help improve the response times, we have hired additional support staff and are in the process of training them up on our product and support systems.
Please be patient with them as they get up to speed.
If you are encountering issues with your COOKOO Watch or COOKOO Keychain, please take a look at our FAQ at support.cookoowatch.com. We have created several instructional videos as well to help you should you run into connectivity issues.
At times, I have personally responded to individual support questions, in particular about technical issues. For those of you who have heard from me directly, I thank you for your time, especially in helping me to understand your individual experience with the product.
This direct feedback is instrumental in helping us improve the product and our service.
Thanks again, and I wish you a very Happy New Year and all the best for 2013!
Peter Hauser & the ConnecteDevice team