We've launched an exciting new project of our own! Introducing the Kickstarter app for iPhone!

Funded! This project successfully raised its funding goal on November 19, 2012.

Account Linking Reminder

Update #57 · Jan 3, 2013 · 95 comments

Attention Star Citizens! Please check the e-mail you have registered with Kickstarter for a custom link to attach your pledge to a Roberts Space Industries account. You will need to do this so we can ship you your Citizen Cards and any other physical goods you may have pledged for... and so we can give you access to the game and other extras when they are released!

Comments

    1. Missing_small

      Creator Erik Heckers on February 15

      Hello!

      I did not have a RSI account until a few minutes ago. After creating the account the pledge is not automatically visible in the account data. I checked my mail folders and found a mail "Register your pledges to Star Citizen" send from "Star Citizen" with real mail address noreply@robertsspaceindustries.com. I received that mail on 13th of Feb, so two days ago.
      While I still have been logged in to my new RSI account in one tab I opened the link from the mail in a new tab. My data showed up correctly ("scout" pledge+date+...) and after pressing the button the pledge now shows correctly under "Your Account"->Pledges.

      Live Long and Prosper (sorry ... wrong franchise ;-) )

    2. Whoops-asteroid2-png.small

      Creator Styggron [ELITE VETERAN SINCE 1985] on February 3

      @Michael. I just came from the RSI chat room and people there told me that.
      1. Surveys have not gone out at all but should be around April/May
      2. No one there has been asked to enter any shipping addresses either.
      3. People from overseas (such as myself) have $15 credit in their RSI account because the app is being updataed to take this into account.

      So if you login to RSI and you can see your pledge level and amount it should be right and you're not missing out on any emails at this stage. Looks like it's just hoing to take some time. I hope this helps. :-)

    3. Whoops-asteroid2-png.small

      Creator Styggron [ELITE VETERAN SINCE 1985] on February 3

      My account is linked but I never received anything asking me to enter any details. :-(

    4. Fb_profile_picture.small

      Creator Michael McKinley on February 1

      I never received that emai either. My account is active on the Robets Space Industries website, but have never received the survey regarding my information (ie. home address). I have scoured my inbox, deleted email, and spam folders, but have found nothing.

      Any delay in getting emails out to some people?

    5. Profile-pic_sarina.small

      Creator Palindrome Bob-XSF-I'm in AGL589-AK666 on January 22

      @Fjodor: The fact you did not get an e-mail is normal. The fact the kickstarter pledge doesn't show up in your account as either as 'unallocated credits' or as something the conversion tool they used thought you pledged for here isn't. Best is to contact billing for that.
      ### Member of the Pinkerton Road Cavalry ###

    6. Fb_profile_picture.small

      Creator Fjodor Tjulkin on January 21

      My e-mail here is the same as the one at RSI, and my kickstarter pledge is not linked and neither did I get an e-mail.

    7. Profile-pic_sarina.small

      Creator Palindrome Bob-XSF-I'm in AGL589-AK666 on January 18

      Anyone whose kickstarter e-mail and RSI e-mail were identical DID NOT get an email, since their pledges were linked automatically.
      ### Member of the Pinkerton Road Cavalry ###

    8. Missing_small

      Creator Austin Allen on January 17

      I didn't receive an email.

    9. Missing_small

      Creator Sven Steiner on January 17

      I never got an email, too...can sbdy. help me and tell, how I get another one? Write to Kickstarter or Cloud Imperium?

    10. Missing_small

      Creator Marc Haß on January 16

      didn't get one as well

    11. Fb_profile_picture.small

      Creator Eilif Kiland on January 16

      Never recieved a link?
      Seems like this applies to a lot of people - please respond to this issue?

    12. Fb_profile_picture.small

      Creator Sean Duncombe on January 16

      i didn't receive any links send it again please

    13. Fb_profile_picture.small

      Creator Philip Adams on January 15

      Same, checked junk and searched and found no email to link my account.

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      Creator James Dormer Schneider on January 15

      i did not receive an email with a link.

    15. Missing_small

      Creator Morten Hansen on January 15

      didnt get one as well

    16. Missing_small

      Creator Rear Admiral Peter Coatsworth on January 13

      didn't get one as well

    17. Fb_profile_picture.small

      Creator James Myo Gak Foster on January 13

      no email here, either

    18. Missing_small

      Creator Thomas Myles on January 12

      I didn't get an email either :(

      But my pledge is linked to my RSI account though :/

    19. Missing_small

      Creator Andrew Mader on January 12

      Same here no email still waiting and hopeing.

    20. Fb_profile_picture.small

      Creator Shawn Frazer on January 12

      Yep no email for me either. Confused by this update.

    21. Fb_profile_picture.small

      Creator Diego Bard Maniero on January 11

      still no email...

    22. Fb_profile_picture.small

      Creator Fjodor Tjulkin on January 11

      Still no e-mail here...

    23. Missing_small

      Creator Oliver Vantini on January 9

      My has been linked already and i believe i got the email but i think my address is wrong as i moved address not long after pledging. Anyway i can check it?

    24. 1171891454.small

      Creator WP - Member, Mutant League on January 9

      Confusius says:
      Man who wrote this thinks he has clear message, man who reads this doesn't share in that believe.

    25. Avatar.small

      Creator Matthew Shaver on January 9

      No email yet.

    26. Missing_small

      Creator Jim on January 9

      My pledge is showing up correctly on RSI (never got the e-mail because I linked it beforehand, I assume), but I don't see anywhere to input the mail address- I take it they haven't gotten to that phase yet? Or is there something I'm missing?

    27. Missing_small

      Creator Malthros on January 8

      Not seeing an email however my RSI account shows the amount I donated through kickstarter so the information should already be linked between the two?

    28. Fb_profile_picture.small

      Creator Arthur Vincent on January 8

      no email yet

    29. Fb_profile_picture.small

      Creator Jesse D Crystal on January 7

      No email yet.

    30. Missing_small

      Creator Frank Neumann on January 7

      didn't get the e-mail

    31. Missing_small

      Creator Dark Angel on January 7

      Dont get an e-mail.

    32. Tripleicon.small

      Creator Michael Nielsen on January 7

      Pledge is showing linked, but I also see no place to enter shipping address.

    33. Missing_small

      Creator Christopher P Forner on January 6

      WOOOOOOOT im so happy we got this going its going to be EPIC

    34. Profile-pic_sarina.small

      Creator Palindrome Bob-XSF-I'm in AGL589-AK666 on January 5

      If you used the same e-mail address for RSI and KS, your accounts should have been linked automatically and your KS-pledge should show up in your RSI-account under pledges. Therefore no e-mail has been sent to you. Check your pledges before you start emailing RSI. The only thing that is required now is to add the KS-pledges to an account on RSI. No (physical) address information has to be given at this time.
      ### Member of the Pinkerton Road Cavalry ###

    35. Fb_profile_picture.small

      Creator Alejandro T. Colombini Gómez on January 5

      I can see my first pledge in the RSI website, but the second one, made for a T-Shirt, is not there, and I've not received the e-mail, what can I do?

    36. Missing_small

      Creator Bansheedragon on January 5

      If you have not gotten a mail yet, check your spam/junk folders in case the mail ended up there.
      Also make sure you white-list the mail address from CIG so they dont go missing

      I dont have the mail address from them.
      I have used the same mail in both places and as such had my accounts auto linked.

      If someone knows the mail, please post them here to help those that are missing their mails.

    37. Missing_small

      Creator david mccoin on January 5

      We have more features arriving shortly. We’ll announce each when they’re available.

      - Your Kickstarter pledges will be linked to your RSI account awhile after the Kickstarter drive is ended. Due to the amount of data consolidation that will have to happen from all of the Kickstarter information, we won’t be able to link all pledges to accounts immediately. Your patience will be much appreciated as we complete this part.

    38. Missing_small

      Creator david mccoin on January 5

      no email here either

    39. 230199_1036779453842_1130_n.small

      Creator Peter Baltzer Hansen on January 5

      i got mine to work, seems RSI made an account for me...

    40. Fb_profile_picture.small

      Creator Manolis Krestas on January 5

      If you really want what you paid .....you better start looking for this email guys...

    41. Missing_small

      Creator fearitself on January 5

      How to link my account. I haven't received the email yet.

    42. Fb_profile_picture.small

      Creator Benjamin Lee on January 5

      Ugh, ignore last transmission. I'm an idiot, my account on RSI is working. But I never found that email. I don't know if it mattered at all, being a Kickstarter Backer.

    43. Fb_profile_picture.small

      Creator Benjamin Lee on January 5

      After going through the comments, I see I'm not the only one with some trouble here. I don't know if I misunderstood something or what, but I registered with RSI and checked my email and I'm still locked out of the Backer pages, and my account there isn't linked to any special Backer privileges. I looked through my email for all RSI emails, but found nothing concerning linking my account. I'm sure you guys have a lot of work to do, so I can wait. I am looking forward to when it is fixed though.

    44. Missing_small

      Creator Endothermic on January 5

      @Alex
      The email I received was:

      Subject: Register your Pledges to Star Citizen
      From: Star Citizen (noreply@robertsspaceindustries.com)
      Date: Fri, December 14, 2012 4:20 am

    45. Missing_small

      Creator Karl Malm on January 4

      Got my stuff linked from kickstarter, but I have a sneaking suspicion I already pledged once already via paypal before KS and before the whole main site got set up properly for all the new pledge levels and stuff (I don't recall making an account way back when). Does that get rolled into my main pledge automatically at some point since I used the same email adress (I think) or do I have to contact someone? Or do I just get whatever I pledged for sent (think it was just a copy of the game, don't remember) as an extra code in a separate pack?

    46. Fb_profile_picture.small

      Creator Hyun Toves on January 4

      I'm having the same problem as everyone.

    47. Fb_profile_picture.small

      Creator mintu on January 4

      my pledge is linked with the RSI site , but no email, where do i enter my adress?

    48. Fb_profile_picture.small

      Creator Dominik Pich on January 4

      no email here

    49. Missing_small

      Creator Alex Hague on January 4

      Suggestion #1
      Tell us ~when the email would have been sent, the address it was sent from and what the subject was. Trawling through a spam folder without specific information is not realistic.

      Suggestion #2:
      Provide a page on RSI where we can enter our kickstarter email address and have the message resent or be notified that we have already successfully linked an account.

      Cheers :)

    50. Missing_small

      Creator Emaze on January 4

      Got an account, but haven't received an email with a custom link... How does the backer section even look like? Can someone post a screenshot? Much appreciated.

34,397
Backers
$2,134,374
pledged of $500,000 goal
0
seconds to go

Funding period
Oct 18, 2012 - Nov 19, 2012 (32 days)

  • Pledge $5 or more

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    THE KICKSTARTER: The Electro Skin Hull Enhancement for existing Roberts Space Industries ship owners. Can switch hull appearance at a flick of a switch. Includes special skin to show that you've backed twice.

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    SCOUT: A digital copy of the finished game for your PC with your RSI Aurora spaceship ready to fly + 1,000 Galatic Credits + Exclusive access to the Beta + White Citizens Card (physical reward)

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    Add $5 to ship outside the US
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    5000 backers All gone!

    DIGITAL SCOUT: A digital copy of the finished game for your PC with your RSI Aurora spaceship ready to fly + 1,000 Galatic Credits + Exclusive access to the Alpha + Beta (digital tier, no physical rewards)

    Estimated delivery: Nov 2014
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    3000 backers All gone!

    DIGITAL SCOUT: A digital copy of the finished game for your PC with your RSI Aurora spaceship ready to fly + 1,000 Galatic Credits + Exclusive access to the Alpha + Beta (digital tier, no physical rewards)

    Estimated delivery: Nov 2014
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    4966 backers Limited (34 of 5000 left)

    DIGITAL SCOUT: A digital copy of the finished game for your PC with your RSI Aurora spaceship ready to fly + 1,000 Galatic Credits + Exclusive access to the Alpha + Beta (digital tier, no physical rewards)

    Estimated delivery: Nov 2014
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    2010 backers

    MERCENARY: A digital copy of the finished game for your PC with your RSI Aurora spaceship ready to fly + 1,000 Galactic Credits + Exclusive access to the Alpha and Beta + White Citizen's Card (physical reward)

    Estimated delivery: Nov 2014
    Add $5 to ship outside the US
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    3541 backers

    BOUNTY HUNTER: A digital copy of the finished game for your PC with your Origin 300i spaceship ready to fly + 2,000 Galactic Credits + Exclusive access to the Alpha and Beta + Digital copy of game soundtrack + Digital copy of the map for the game universe + Digital 42-page Star Citizens manual + Green Citizen's Card (Physical reward)

    Estimated delivery: Nov 2014
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    2278 backers

    DIGITAL BOUNTY HUNTER: A digital copy of the finished game for your PC with your Origin 300i spaceship ready to fly + 2,000 Galactic Credits + Exclusive access to the Alpha and Beta + Digital copy of game soundtrack + Digital copy of the map for the game universe + Digital 42-page Star Citizens manual (digital tier, no physical rewards)

    Estimated delivery: Nov 2014
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    DOUBLE DIGITAL SCOUT: Two digital copies of the finished game and two of everything from the 'Digital Scout' tier. Share with a friend!

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    220 backers

    Title: PIRATE: A digital copy of the finished game for your PC with your Drake Cutlass spaceship ready to fly + 2,000 Galactic Credits + Tractor Beam + Docking Collar + Exclusive access to the Alpha and Beta + Digital copy of game soundtrack + Digital copy of the map for the game universe + Digital 42-page Star Citizens manual (digital tier, no physical rewards)

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    DIGITAL COLONEL: The finished game for your PC with your Anvil Aerospace Hornet ready to fly (High-end ship focused towards dogfighting/combat) + 5,000 Galactic Credits + Exclusive access to the Alpha and Beta + digital copy of game soundtrack + full color digital map of the game universe + digital copy of Squadron 42 manual

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    259 backers

    DIGITAL FREELANCER: The finished game for your PC with your MISC Freelancer ready to fly (High-end ship focused more for trade and exploration) + 5,000 Galactic Credits + Exclusive access to the Alpha and Beta + digital copy of game soundtrack + full color digital map of the game universe + digital copy of Engineering Manual for modders

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    QUAD DIGITAL SCOUT: Four digital copies of the finished game and four of everything from the 'Digital Scout' tier. Share with your friends!

    Estimated delivery: Nov 2012
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    1041 backers

    COLONEL: The finished game for your PC with your Anvil Aerospace Hornet ready to fly (High-end ship focused towards dogfighting/combat) + 5,000 Galactic Credits + Exclusive access to the Alpha and Beta + Spaceship shaped USB stick with the game and all digital elements + CD of game soundtrack + Fold-up glossy full color map of the game universe + Hardcover copy of Star Citizen manual + Bronze Citizens Card

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    Add $15 to ship outside the US
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    1453 backers

    FREELANCER: The finished game for your PC with your MISC Freelancer ready to fly (High-end ship focused more for trade and exploration) + 5,000 Galatic Credits + Exclusive access to the Alpha and Beta + Spaceship shaped USB stick with the game and all digital elements + CD of game soundtrack + Fold-up glossy full color map of the game universe + Hardcover copy of Star Citizen manual + Bronze Citizens Card

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    REAR ADMIRAL: Finished game for your PC with your top-of-the-line RSI Constellation spaceship ready to fly + 10,000 Galactic Credits + Exclusive access to the Alpha and Beta + Spaceship shaped USB stick with the game and all digital elements + CD of game soundtrack + Fold-up glossy full color map of the game universe + Set of 5 Ship blueprints + 3-inch physical model of your in-game ship + Hardcover copy of 'The Making of Star Citizen' including loads of behind the scenes images and info, prelim concept art, development stories + Silver Citizens Card

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    Estimated delivery: Nov 2014
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    22 backers Limited (28 of 50 left)

    HIGH ADMIRAL: Finished game for your PC with your top-of-the-line RSI Constellation spaceship ready to fly + Exclusive access to the Alpha and Beta + 20,000 Galactic Credits + Spaceship shaped USB stick with the game and all digital elements + CD of game soundtrack + Fold-up glossy full color map of the game universe + Set of 5 Ship blueprints + 6-inch physical model of your in-game ship + Hardcover copy of 'The Making of Star Citizen' including loads of behind the scenes images and info, prelim concept art, development stories + 30min video conference with Chris Roberts to ask him all the questions you like + Platinum Citizens Card

    Estimated delivery: Nov 2014
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    3 backers

    GRAND ADMIRAL: Finished game for your PC with all five pledge ships ready to fly + Exclusive access to the Alpha and Beta + 20,000 Galactic Credits + Spaceship shaped USB stick with the game and all digital elements + CD of game soundtrack + Fold-up glossy full color map of the game universe + Set of 5 Ship blueprints + 6-inch physical model of your in-game ship + Hardcover copy of 'The Making of Star Citizen' including loads of behind the scenes images and info, prelim concept art, development stories + Hardback bound 42-page Engineering Manual for Modders+ Hardback bound 42-page Squadron 42 Manual + 60min video conference with Chris Roberts to ask him all the questions you like + Platinum Citizens Card

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    Estimated delivery: Nov 2014