Hello Wonderful Kickstarter Supporters,
I am happy to be writing you almost exactly a year later right after another successful fall day at the pie shop. What a year it has been. We've had ups and down's but mostly ups this past year. There are three exciting things about using Kickstarter to support ourselves.
1. The first thing is that rather than having large loans with interest that we need to pay back to a bank each month, we have been able to pay our staff well and create great jobs for our employees.
2. The second thing is that every time we make a big decision, we think about the hundreds of people who helped us get to where we are today. We are forced to stop and consider the fact that we promised to work hard and to give the community something it needed. We also remember that if we ever struggled, there is a community behind us that we could reach out to for help. It's a modern form of accountability that so many small businesses lack.
3. The third thing is to remain charitable. We are constantly asked to give to charity. We have given so much over the last year and we have done our best to support others going out on a limb to create something from nothing. We will continue to do this for the rest of our lives, inspired by the hundreds of people who did it for us.
That said, we are at a time when the shop is doing well, the recipes are strong, and the staff are pretty well trained. We're finding ourselves more and more behind the scenes and not working behind a counter nearly as much as we expected. Bang Bang has become something of a large ship that we steer with a bunch of small decisions, rather than a small one where every small move feels big. It has been nice having time to go on vacation and visit family and to have two days off almost every week. We've been able to recoup from the last few years of hard work and strengthen ourselves and our families.
While we enjoy that, we also worry about losing grasp of what it feels like as a customer. Sometimes we sometimes worry that our neighbors and friends could come in and have an unenjoyable experience. We don't want to micromanage everything that happens at the shop, but we are still responsible to ensure that each and every customer has a great experience. We were reminded this the other day when we found out that someone who is extremely supportive of us had a bad experience at the shop. It was devastating to hear but we were so glad that we've maintained an accountable relationship that allows us to fix problems like this one. That said, if you ever have an issue, please tell us immediately. We are doing our best to keep Bang Bang intimate even in the midst of such fast growth. We want to remind you all that we are accountable to you first and foremost. Email us at email@example.com if you have any feedback. We will definitely listen and do our best to take care of any issues. We'd also love to hear positive feedback and/or ideas. We're always open to trying new things!
We'd also love to have you visit our website and join our newsletter list. We are in the midst of trying to communicate to customers better and the newsletter is a perfect way. While you're at it, come by for a slice of apple pie hitting the menu tomorrow morning at 10am and tell us hi!
Bang Bang Pie Shop