Kickstarter

Hi folks, I'm going to be short and sweet on this one. Now that Spring has sprung and the weather is getting warm (apologies for rubbing it in for the 12% of the world population in the Southern Hemisphere) we hope you've had time to get your Leashes and Cuffs out and put them to the test.

So now the question is - how did we do? What is great about Leash and Cuff and what needs to be improved? We want you to be brutally honest, no holding back! Just click the link below and answer the questions that follow. It will take less than 5 minutes, and your feedback will literally steer the course of our company.

Go HERE to leave your feedback: https://docs.google.com/forms/d/10JkKC-4BEMLOzNu8QMGpG5CCu3izjEVWUzzxx0EB1q4/viewform

Thank you for your continued help and support!

Peter & the PD Team

Hi folks, just a reminder that the Peak Design Pro Team Giveaway is still going, you can still enter to win, and there are only 3 days left! In addition to giving away Leash and Cuff every day, we're also giving away original prints from award-winning photographers who have joined our Pro Team.

The link to enter is here: http://a.pgtb.me/G5Zg9f

3 more things. First, if you're not on Facebook don't worry - you can still submit an entry! Second, if you already entered and didn't win, re-enter - every day is essentially a new giveaway. Third, to further entice you to join, here are the epic prints that people have won so far...

You can still enter to win this gem TODAY from John Rourke!

By Alexandre Buisse, Chamonix, France

By renowned animal photographer Carli Davidson, Portland, Oregon

By Simon Pollock, Melbourne, Australia (that's Scott Ian from Anthrax, shredding it)

By Tero Repo, Volleges, Switzerland.

And there are 3 more days of these giveaways left - hop on it! And as always, thank you for your support in getting us to where we are today. We've got an incredible base of customers, and some of the world's finest photographers joining our team, and we owe it all to you!

Cheers,

Peter & the Peak Design Team

Hi Leash & Cuff supporters! It's been a long time since we've caught up and we've got loads to talk about. First, I just want to let you know that we're planning on doing a product feedback survey soon. Those using our gear have shared tons of product suggestions and ideas - the survey will help us more efficiently collect and act on them. So stay tuned for that. Secondly, I want to bring you into the loop on one very special event that is happening next week...

You probably haven't noticed this, but the other day we quietly slipped a new section into our website: peakdesignltd.com/pros. We've got a new team of award-winning pro photographers joining the Peak Design team! They're coming on board to help test and continually refine our products. Plus they're helping us share Capture, Leash and Cuff with folks all over the world.

Now for the real meat-n-potatoes. Beginning on Monday (April 15) we're launching a huge giveaway. Every day (for 7 days straight) we will give away Leash, Cuff and a beautiful original print from one of our Pros! And because you helped us bring Leash and Cuff into existence, we're telling you guys about this first.

Entry details will be posted on our Facebook Page beginning on April 15. Basically, you'll go to a special page and answer a secret question about the featured PD Pro. The answer to the question will be found in their profile on our website. The best part - you can re-enter the giveaway every single day, and you can multiply your chance of winning by 10x (yes, TEN TIMES) when you share the contest with your friends.

So, mark your calendars - Monday 4/15 to Sunday 4/21, every day a new Leash/Cuff/Print given away! In the meantime, check out our incredible Pro Team. We think you'll love them and their work.

As always, thank you for your continued support. We'll have more to share soon.

Peter and the Peak Design Team

Hi everyone,

Hopefully everyone travelling for the holiday has made it safely and can finally relax.  I'm in that category, and am going to try to relax for a few days, along with the rest of the team.

A lot of you (in the US) have already received your packages, and more will receive them tomorrow.   That's the great news.  From the comments on the board, as well as about 20 emails we've received at the info@peakdesignltd.com account, I understand that there a number of people who we didn't quite get things right for.  Whether your missing a Capture, Cuff, or Leash, whether we sent you the wrong plate, or whether you asked for one thing and got another....rest assured, we'll get it right.

It felt like we were moving mountains the last few days to fulfill these orders, and certainly there are bound to have been some mistakes.  I apologize to any and all backers who are on the receiving end of those mistakes, but to reiterate...we'll make it right.

Unfortunately, we won't be shipping another batch until next Friday.  As I mentioned in a previous update, most of the Peak Design team is travelling around the holidays, so we simply can't fulfill.

In the meantime, here's how you can help.   If you got a wrong order, simply send a message through kickstarter, and let us know what our misstep was.   If you send it through kickstarter, we have more immediate access to your order information, so it ends up working a little better than sending emails to info@peakdesignltd.com.  Of course, if you've already send to info@, it's no problem....we get all those messages too, and you shouldn't feel like you need to send another one to kickstarter.

I will say that I will likely be slow in getting back to each person who writes, but know that action is being taken.

I wish you all a Merry Christmas and a happy holiday season, and hope very much that you get a chance to try out Leash and Cuff.

Thanks everyone!

Peter

Evening friends,

We are in the thick of it now folks.

Everything has come down to the absolute last minute.  Today we received our very first bulk shipment of Leash and Cuff.   Ever.  And they're really, really nice :)

We are opening hundreds of boxes and stuffing thousands of envelopes.  I know we said we were going to do it by Christmas for the domestic early birds...and we are.  But it blows me away frankly.  A lot of things had to go right to make this happen, and we still have to receive two more international shipments on time in order for everyone's packages to get out the door.

Here's where we're at with fulfillment....

Domestic Early Birds, most of your stuff shipped today.  There were a few that didn't make the Post Office cutoff, but it's ok....tomorrow is the last day to drop First Class Mail off at the PO and have it arrive by the 24th, according to their schedule: https://www.usps.com/holiday/welcome.htm

Tomorrow, we'll be sending the International Early Birds, and we may even get to the majority of the domestic non-early birds.  By Friday, it's possible....only possible, no guarantees...that we will have shipped every package for which a survey has been returned.

The difference in fulfilling the kickstarter this time around, vs. last time, is incredible.  Last time, it was me and an "intern" I picked up from the kickstarter community (you did great Harrison).  It took us three weeks of struggling to get things shipped.

This time, people from all over the world have rallied to make this happen.  It was a ridiculously aggressive delivery schedule, and it is actively being met.  I couldn't be happier with everyone's hard work and efforts.  I especially want thank my team here in San Francisco, which includes Art who's taking time off from designing rad products to pick and pack, Jen who is printing labels at a rate of 2.8 sec./label, Dave who has the ridiculous task of sorting through 3,108 line items of data, much of it messier than the office is right now, Moby who's unpacked and broken down at least a thousand boxes today, two new guys, Jesus and Noe who are moving at light speed bearing my music selections with a grin, and of course Ivy, who does it all with me hand in hand (and with a beautiful smile, more often than not).

Here's Art landing harder than he expected on a pile of boxes, and below that are some answers to a few FAQs I've been seeing in the comment stream:

Customs Value

Unfortunately, we couldn't take all the risk here.  The custom's value for a Capture is going to show up as $40, while we're at $15 for a Leash, and $10 for a Cuff.  We have recently been made aware that customs officials in particular can audit the value of exported goods.  If they find that goods have come in valued less than their actual worth, any country (or, the entire EU, as we've heard) can stop allowing shipments into a country until the difference in retail cost is paid for the entire shipping history.  I have no idea what causes the audit, but I know that our exposure there could be huge if we tried to lower the value.  We have lowered it to what we feel is a defensible cost, in order to try to limit the amount of taxes you may have to pay.  Again, we apologize for that, but we must play by international rules.

Shipping Dates/Times

I'm afraid we're too busy with handling the batch shipping to take a look at any individual shipments.  You should be able to make an estimate, based on the general information I listed above.

THANKS EVERYONE!!!!!!!!!!!