Shipping Status | Extender Update | Capture "Birthmarks"
It seems we have a divided community at the moment. There are those who have received their reward, and those who haven't. Right now, it's about a 50/50 split, with the good news being that people who have received Capture are loving it. We'll aim to change that this week.
We finally hit our stride in getting units assembled, labels printed, and packages shipped last week. Then, on Thursday, we ran out of clamping bolts, with the resupply of 14,000 units stuck in customs. We almost had it! We'll have them early this week though, and with all of the units prepped and waiting to receive their final clamping screws, I anticipate that all units will be shipped by the end of next week, or possibly into the first half of the week of the 15th. Yes, that is an optimistic goal, but it should be possible.
No international units have been shipped yet. I realize I haven't previously stated that international units would be the second lot to be shipped, and that's because it was never my intention to withhold the shipping of international units. However, the complication of correctly setting up customs information for the 48 countries has proved a major challenge. I'm working with the USPS, the US Export Commercial Service, and foreign governments to make sure that units get through to backers without delay, and without incurring duties. Ultimately, it will be up to each country to determine if there are additional duties or import tariffs to be paid. But, I'm working to minimize that, as I've determined that it is legal for me to label these as a "gift", and place the value below the retail price due to the fact that these are simply a pledge reward....not a purchase.
I sincerely apologize to the international backers for this delay, but hopefully it will result in a much higher success rate in the always risky business of international shipping.
We've received a lot of questions from backers who were expecting to receive their Extenders when they received their Capture untis. Remember, these are still under development. I will refrain from providing an exact date of when you can expect them to ship, though I will say that there is much forward progress. The tooling for the polyurethane pads is being made as we speak, and I have been given a date of 9/15 for First Articles. My hope is that production units will ship by the end of October, if not sooner.
A number of people who have received Capture have noticed a little funny business going on around the Quick Release Button Cover. With the first 6000 units that are coming from my manufacturer, you will have one of two scenarios:
In the first scenario (the first 1000 units), you will see a bare aluminum machine mark. This mark is there to make room for the upper assembly screw to be installed. After some thought, I decided to remove that screw all together. However, the manufacturer did not coordinate the change in the machining program with the change in the tooling to remove the corresponding hole in the Quick Release Button Cover. So, as a result, the second "birthmark" is a Quick Release Button Cover with a hole in it, but no screw. There's no screw because there is no tapped hole behind it.
Rest assured that in either case, your unit is properly assembled, albeit a little strange in its appearance. Only kickstarter backers will ever have this issue, so if you see a fellow photographer in the field with a birthmarked unit, you can share a little pride in knowing you both backed this beauty.
Wish us luck this week as we enter the home stretch, and don't forget to find us on facebook where the community of users is growing every day! It's a great place to ask and answer questions, and share the good about what Capture is doing for you.
Talk to you soon,
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Pledge $1 or moreYou selected
If you can't swing $50 for a Capture unit, you can still help the project by pledging any amount you feel comfortable with. All pledges are much appreciated.
Pledge $25 or moreYou selected
Need extra plates for multiple cameras? Tack on $25/plate to your pledge for any reward you select. Keep in mind that the Bread and Butter reward already comes with 1 plate. Be careful here though...this reward alone will NOT get you a Capture unit...it's for extra plates only. Have a look at the Bread and Butter below if you're looking to pre order Capture.
Pledge $50 or moreYou selected
Bread and Butter Award. Receive one Capture unit at a great price (retail will be $70 + tax and shipping). Includes shipping via USPS. For shipping to Canada, add $10. International funders, add $15. Select this reward and order in multiples of $50 if you want multiple units.
Pledge $75 or moreYou selected
Bread, Butter, and Marmalade. Receive one Capture unit, and also pre order Capture Extenders, the attachment which let's you affix Capture to hard stuff, like your bike frame or the roof rack of your car. Same shipping terms as above.
Pledge $100 or moreYou selected
100 backers All gone!
Eager Beaver Award. Need it now? Receive one Capture unit, but get it before June 1. I'm going to have 100 first articles available before I can produce the main batch. If you need to get one before June 1, this is the only way to fly. Supply is limited. Sorry, US shipping only.
Pledge $100 or moreYou selected
100 backers All gone!
Early Birder Reward. This is the second round of Early Units that can be shipped. All backers (US and International) are allowed to pledge. Add $15 for international shipping or $10 for Canadian shipping (only one time if you order multiple units). To order multiple units, order in multiples of $100. Units will be shipped the day shipping information is received, beginning Wednesday 6/22. Shipping information will be collected by via a Google Document "Form". Information will be kept private. You will be sent the form within 24 hours of your pledge. Note that introductory retail price of Capture will likely be $79.99 (as opposed to $70 as stated above). Approximate (not guaranteed) date of delivery for Bread and Butter pledging is August 1, pending manufacturing capabilities.
- (75 days)