Kickstarter

Greetings from B&A,

Thanks again for backing our project. Please excuse the delay in this update but we have been working hard to ship out Modos. We are glad to hear Modo is arriving daily worldwide :-)

Here is a quick update regarding our current status. We have shipped out 98% of the pledge rewards and the last batch was picked up yesterday by USPS - The truck arrived empty and left packed as you can see from the picture below. Timeline for arrival is 2-5 days US and 1-3 weeks International.

The remaining roughly %2 represents backers with either of the following:

1) Unpaid international shipping - easy to identify by looking at your pledge amount i.e if pledge was $26 and you live outside the US and you pledged only $26 and not $36 then we have not sent you a notification. Additional Modo units were $5 each for international shipping.

2) USPS did not recognize your address because a) its not in english or b) its missing information

3) You did not fill out a survey - A few people fall into this category and we have sent messages out.

No worries if you have not received an email notification (please check your spam or junk folders before contacting us - emails will be from "bastudio2012@gmail.com) just contact us through Kickstarter and we will work with you to get your Modo to you.

Shipping Notifications

In our last update we mentioned that we were awaiting our second shipment which arrived late last week. We used batch printing so some backers already received notifications prior to the shipment arriving. All those remaining shipments went out Saturday and Monday so this means all remaining US packages should arrive before the end of this week. if you don't receive your package please contact us on Monday.

Feedback

For those who have received their Modos please leave us a comment in the comment section or send us a message and let's know how you like your Modo. Also we like pictures of "Modo in the wild" and how you are using it.

Black Pins

We apologize for this oversight but at this time we are officially out of black pins. If you ordered black pins and have not/received silver pins please contact us. We will not be making anymore black pins as they were only limited for this Kickstarter. At this time Modo will only be sold with silver pins.

Buying Modo

We are currently working out the logistics of selling Modo with our retail partners and working on a brand new site for B&A and other Houston based Studios. Once everything is finalized we will share where to find Modo :-)

Instructions for Using Modo

We posted a video showing how to use Modo in the last update. Here it is again:

Questions, Concerns or Suggestions

Should you have any questions please reach out to us through Kickstarter. This way we have immediate access to your information and pledge details.

Thanks again for your support and remember without our backers there would be no Modo so want you to know we are here to help.

Greetings from B&A,

Thanks again for backing our project. Thanks to backers who have received their units and are leaving comments and sharing pictures :-) We are glad you are enjoying your Modo. Here is a quick update regarding our current status. We have shipped out half of the backer pledges and we had the last part of the 1st half go out yesterday:

Picture showing Postman loading Modos - 28th May 2013:

Here are some answers to FAQ:

1) Have you shipped my Modo?

If you haven't received an email (please also check your junk mail and look out for emails from "bastudio2012@gmail.com) then your Modo will be shipped with this next batch. No need to be worried we are working on it and will notify you shortly.

2) When is the next batch shipping out?

We just received out second Kickstarter shipment this afternoon so we are now packaging and shipping to the remaining backers. Look out for your notification between this evening till the weekend. We are working overtime to get these out to you.

3) Any instructions for Using Modo?

We posted a video showing how to use Modo in the last update. Here it is again:

4) International shipping

We still have a few people who have not sent us the shipping funds. Please look over your pledge and you can contact us as to where to send the funds.

Thanks again for your time, support and patience. All shipping should be out shortly and we will update again by the weekend.

Greetings Modo backers,

Thanks again for backing our project. Here is a quick update regarding our current status. Our first Kickstarter shipment of 720 Modo has been sent out and we expect the next shipment middle of the week ahead. We are prepping the labels and boxes to make that an even faster ship out process.

Modo has started arriving with backers so we put together a short "How to Use Modo' video to help with the learning curve :-)

Here are a few pictures of our shipping area and packages from B&A. Here is a picture of our Dymo printer AKA "Leonidas of Sparta" spewing out labels for backers :-) with packages in the foreground waiting to be sent out. This is the organized chaos that is small business shipping.

Here are some images of packages waiting for the mail man:

Here are more packages about to be scanned (with more in the truck already) and on their way to the mail hub:

We thank you again for your support and we are working hard to ship out as fast as we can. We look forward to your feedback. Thanks.

Greetings Modo backers,

Thanks again for backing our project. Here is a quick update regarding our current status. Our first Kickstarter shipment of 720 Modo units arrived yesterday via Fedex and we have started the process of shipping those out. 

The second Kickstarter shipment will arrive on Monday next week. Here is a short video to show what to expect when you receive your Modo unit in the mail:

Backers have already starter receiving their email notifications as we work through the shipping process for the first batch before the second batch arrives. Please remember to add "bastudio2012@gmail.com" to your email so that you don't miss your email notification. We are working on shipping based on backer # and higher numbers will have their Modo shipped when we get the second delivery.

We will post a "How to Use Modo" video over the weekend as well. Thanks again for your time and patience throughout this process. We are almost there and your Modo will be knocking at your door soon:-). Thanks.

Greetings Modo backers,

Thanks again for backing our project. Here is an update regarding our current status. After weeks of waiting our turn at our assembly factory we now have the first of several shipments leaving for B&A today. Here are some pictures of boxes getting ready to leave the packaging plant for Fedex to arrive at B&A Studio in the next 4-5 days:

Setting the right expectations for shipping with FAQ

We are getting prepped for the next phase which is the shipping to backers phase so we want to make sure we set the right expectations for backers. The following is a list of FAQ to help prepare backers for the shipping phase.

1) Is there an order to the shipping?

We will ship out rewards in the order pledges were received. So starting with backer #1 working our way forwards. Our goal is to have all packages shipped out no later than the 31st of May. We will update as we progress.

2) Will we send out email notifications?

We will send ALL backers a shipping notification and it will come from the following email address "bastudio2012@gmail.com". To avoid your notification going to your junk or spam folder please temporarily add this to your email list until you receive your Modo. All email notifications will include a live tracking link for your package.

3) What postal service are we using?

We are using USPS first class mail

4) What are the estimated delivery times?

The first shipments arrive at the end of this week and then we will begin to send out shipping email notifications so keep an eye out. (see FAQ 1)

For domestic delivery it could be anywhere from 1-5 days after receiving your email notification.

For international deliveries it could be anywhere from 1 - 4 weeks depending on your customs after receiving your email notification. In our experience with USPS many deliveries take approximately 2 weeks or less from date of shipping.

5) Will the tracking follow international shipments?

USPS tracks the packages until they leave the US. Usually you will see a message e.g "package has left Chicago hub". These messages will be the last ones from USPS and this means your package has left the US.

6) What will the email notification look like?

Here is what you will receive...

Greetings from B&A,

Thank you for supporting our project

We would like to inform you that a Modo package was shipped to you on (shipping date goes here) via U.S. Postal Service First-Class Mail to the following address:

(Your address and shipping information goes here)

The following optional services were used: Delivery Confirmation

The package's ID is .................

To check the status of your package at any time please visit: (your tracking link goes here) or the U.S. Postal Service's website: http://www.usps.com/

FOR INTERNATIONAL MAILINGS: Please note that the USPS ONLY tracks the package until it leaves the US - So once the package has left a major hub e.g Chicago it will look like it is stuck but it has actually left the US. So please keep an eye out for it when it gets to this stage.

Thanks again and we look forward to your feedback on our products. Cheers!!

We look forward to your comments, pictures and recommendations for us as you receive your Modo units. Thanks again.