Kickstarter

Creator Pierre-Luc Dubé about 11 hours ago

still waiting...

Creator Nigameash Harihar about 16 hours ago

still waiting

Creator Luis de Freitas 6 days ago

Mor10,
Also my order to Portugal is still missing. I believe it has to do with customs as I have a term of comparison: another kickstarter's product, shipped from US on April 29 is still missing. It's too much coincidence. The tracking number supplied just goes till the package leaves US (the type used by the seller). After that, no tracking from our local postal company is possible. You only know it's here when they knock on your door possible claiming an amount as duty charges.
I never had a single order from US that hadn't received it. Usually they have arrived in 30 days (even once from UK). This time, these two orders are taking longer...

Creator Mor10 6 days ago

still waiting...

Creator Steve Richards on June 12

I too had left a glowing comment about the beauty of this case and even purchsed a second one right after receiving my initial purchase but now I too am having reservations about this case. My signal loss is more in the 30-40 percent range and not in the 5-10% that was reported by design by m. The sharp internal edges are semi annoying as well and felt only when the rear film has not been applied. This is really disappointing after dropping over $100 on these cases that I know I will only use when I am in the strongest of cell markets. I repsect that the designers are willing to respond to comments but what I don't see or respect is the lack of response to negative comments about the signal loss that so many people are having. It is not an admission of failure to acknowledge those of us that are having problems, it is in fact respectful to respond in some form at the least and in a public forum where others may read the comments as well. I have read all the comments looking for something from the creator before posting my comment but the lack of responses has left me to add my own comments. I am sorry if you see them as negative but in truth I am very positive about the asthetics of the case it is just the performance that has me seeing it as a negative.

Creator Crawford Taylor on June 10

Dropped mine once and know it has several nicks and scratches, that I could live with but the poor reception is just not workable. Shame, it is the prettiest case I have ever seen. Friends have commented on how it looked, but I can't recommend it to them.

Creator Matt on June 8

I dropped my phone and case off a six foot ladder yesterday onto a concrete floor. I didn't notice a single scratch. The back slider did pop out a little but was easily re-inserted. I love this new case.

Creator Stefano Munarini on June 8

Cover doesnt fit my iPhone as well! It does let my iPhone moves into it!!
And then...keeping wifi connected is very hard! It loose signal every minute!
Not thAt good

Creator Tom Pain on June 5

"We spend all day every day focusing on our customers and trying to ensure you all have the best experience possible with designed by m."

Apparently this doesn't stretch to answering emails or tweets.

It is all very well aspiring to produce the same quality of design and product experience as Apple but if you can't deliver a product that works or the customer service to back it up it counts for nothing.

This is a fundamentally flawed product that DOES NOT function as advertised and despite their comment below they are NOT responding to customers.

The fact that its not a faceless company being so blatantly disrespectful to its customers but a pair of people who have directly asked for investment from backers who put faith in them to deliver makes this whole situation even harder to not get annoyed about.

Acknowledging the fact there are issues (for a fair few people) would be a great place to start.

Please respond to my email/tweet Lester, I am a customer of yours and I am not having a good experience with designed by M.

Tom

Creator Mathias on June 5

Mine got here (Germany) last week (May 27th).
I also have a loss in the phone signal around one bar, but my main problem is that all data connections are severly affected. The data transfer via UMTS, Edge or 3G is slowed down to around 30% normal. The WIFI signal drops also by two bars!

Creator Mor10 on June 4

still waiting... tracking stopped on May 2, 2013 in Miami. i think its in customs here in germany. did you wrote "gift" and whats inside on it?

Creator Luis de Freitas on June 4

Portugal: not yet received. Another Kickstarter's project shipped also on April, 29 pending delivery too. Now on the fifth week. Customs? Probably. Let´s wait a few more days.

Creator Pierce Leveillee on May 31

This case is truly bad. When I first got it I thought it was amazing but that stopped when I first dropped. The whole case broke and it is not fitting very well. If you are looking for a durable case, dot get this one.

Creator Joost Nagtegaal on May 30

Oh, and the packaging is unreal!

Creator Joost Nagtegaal on May 30

Finally got to pick up my AL13 at the post office this morning. Customs and additional costs racked up to €23,50 (~$30) :(.
But it looks great, fits well, no sharp edged. It has already gotten some positive reactions from coworkers! I have not been able to check the signal strenght yet, we'll see how that works out.

Creator Holger S. on May 25

Had to pay €8 (= $12) to get it released from customs. I put it immesiately on and found that the signal drops just one bar - as you promised - but I have a huge drop in 3G Internet speed with the case on compared to no case at all. Renders it nearly to useless as I'm travelling a lot. Also my battery drains very fast because my iPhone 4S is looking for 3G signal continuously all day. So please start to communicate with your customers how you want to get rid of the bugs in your design and don't ignore their emails!

Creator Steven Harper on May 23

THE ABANDONMENT DISPLAYED BY THESE PEOPLE IS DISGRACEFUL ... Their last update talks about how happy everyone is ... Then they vanished completely.

Creator Jonathan R Hoffman on May 23

I think what is happening in these comments is the typical complainers are louder phenomenon. And it makes sense, because those who are satisfied and happy with the product are less likely going to post about it than those who are having issues. And those problems should be addressed for sure, and designed by m team should do whatever they can to provide better customer service, and fix the problems with the actual case if they update it later.

With that being said, I LOVE my case and I am having literally no signal problems. I am on the Orange network in Israel and perhaps they provide stronger signals than other networks that people are on who are reporting those problems. Since there are so many cellular networks out there, that may explain the variance of issues with this matter. Nonetheless, my shipping took much longer than everyone else, and while waiting for the case to arrive I read through all of these comments dreading that I'd have signal problems. And to say the least I was pleasantly surprised that this was not an issue at all and I'd venture to say it is just not an issue across board like some of these comments may imply.

I also have the black version, and while yes there is the smallest hint of a purple shade, it largely depends on the lighting (I find that soft yellow light brings it out the most) and it is really not that bad anyways. Overall, the black mostly fits the black hue of the iPhone, and it looks crazy good. My case fits the iPhone very well too, adds no noticeable weight, and the iPhone does not jiggle around. I also have no grip issues, or sharp edge issues. It is everything I wanted in a case for my iPhone and I can't help but pull out my iPhone to glance at the case every so often because of how great it looks.

What I am guessing is that not all cases were built the same, and some people did indeed get some flukes. This is likely thanks to the manufacturing process, and this should be rectified. Like some said, designed by m should consider allocating the resources they put into the packaging into perfecting the actual case. The packaging is indeed awesome, but it is not nearly as necessary as ensuring the actual case is perfect for everyone.

However, for those who don't have this case yet either because they have not purchased it yet, or waiting for it to ship, and are concerned reading all of these comments, I'd say have no fear! The chances are that you will love it like I do, and that it will find a permanent place on your iPhone for years to come.

Creator Richard on May 21

Received mine today. It fits perfectly, the gunmetal is bang on, no razor sharp edges, the screen protector is easily the best I've ever used and it all came in super nice packaging as a Bertie Bonus. Top job!

Creator Kevin on May 21

Been using mine or several weeks now, just got back from a trip to Florida, drove there and back starting in Texas. No real signal problems to speak of. Sorry to hear others are having issues, but I am quite pleased.

Creator Aleksey Chuvarov on May 18

Got mine...package and screen protectors today but where's the case I wonder? I payed not for the beautiful(premium) box but for the aluminium case that seems to be missing...where can I get my case now?

Creator Stefano Munarini on May 18

This cover is awesome. The only bad thing is that I had to pay 14.62€ when I received it

Creator Pierce Leveillee on May 17

Whenever it is dropped on the bottom corners of the phone, the whole back panel that slides in bends and messes the whole case up. That happened to me after dropping it once.

Creator Shahid Malik on May 17

Just picked mine up from the post office Royal Mail is a rip off £8 handling charges wtf!!
Anyway very happy with my black bumper good quality, good colour excellent packaging, only bad point is the two sharp points on the bottom back slider, but I can live with that.

Creator Yasmin Almaguer on May 16

I just noticed the email is missing a "y". It should be "lester@thinkbym.com"

Creator Bernard De Lisi on May 16

Seems the email lester@thinkbm.com is still down. You can use the link on the right here to contact them via Kickstarter IM, although it looks like you can only send 1 - so make sure it right. I guess you could also contact them via their website, FB... etc.

Creator Christian W. Hahn on May 16

Got the green one...looks great but the razor sharp edge on the back makes holding it nearly impossible - who wants to slice their finger?
Don't use it for this reason so I can't comment on signal loss.
Emails come back not deliverable...no way to reach company...
Email in packaging is wrong...
Disappointed.

Creator Adam Hoyle on May 16

Can't please everyone. The complainers are always the loudest.

Just letting you know that I love the case. I have gun metal and green.

I'm a happy customer.

Creator Mehmet Alptekin on May 16

Just got mine, and it fits perfectly and havent notice any signal loss. But black isnt black. Should have gone for the gunmetal colour

Creator Shahid Malik on May 15

I haven't received mine yet, but reading all these comments, I'm dreading it's arrival!!!

Creator Edgar C. Rodríguez on May 15

Tried to send email
"Delivery Status Notification (Failure)"

My email:
I have experienced the "No Service" issue at my office all day long. If I take it off I have no issue.

Creator Edgar C. Rodríguez on May 15

The signal loss is totally unacceptable!

Creator Ryan Maxwell on May 14

Received my case in NZ. 3G Signal loss in suburban areas (2degrees) has not been a problem yet - have not tried rural areas (EDGE/GPRS) yet.

Packaging is beautiful. I was however disappointed that the "Black" colour is actually more "Charcoal" with a hint of Purple in it. Aside from that colour tint issue, the case fit and finish is great.

Creator Simeon Herbert on May 14

So uk users be aware - I paid an extra £15:22 and the case is nice the box is a total waste and I wonder how much of my money went on that??

Have not seen the signal loss yet but will be going in the bin if I see it.

Nice idea but considering apple had the problem I cannot see why you did not think of this before.

Overall a real con and I think Kickstarter should investigate your postage problems, sending me an email saying its not your problem is not very supportive!!

Creator Dave Misconish.com on May 14

Unfortunately I'm in the group of folks who's signal loss is at home : (
I've tried to contact them about a refund/return except the web site seems to be failing.. and the phone # only gets me to a fax machine!? I'd imagine they're busy with their recent launch.. however I'd really appreciate it if they responded and/or fixed the web site and turned off the fax machine ; )
I do have to say I'm saddened because it is a really well designed product that I appreciate.

Creator Joakim Elm on May 14

Got my gun metal look case and it passed thru custom without any problem. Very easy to install on a Iphone 5 and it's fixed. Since we seems to have good network in Sweden my measures indicate no signal lose where I'm move around. Only thing I found out several of my analoge cables 3,5 mm mini tele connectors don't fit with the case on. No big deal normally use BT. Sorry to so many having issues and no feedback from you guys. Start communicate with your customers!

Creator Bernard De Lisi on May 13

Take 2. original comment got deleted.

Hi, I received the green AL 13 last week and I was thoroughly impressed with the packaging - great jobs guys. The case is light and easy to install. My only comment is that the inside edges seem too sharp. When holding the phone in my hand it doesn't make for a comfortable grip. I guess that's the trade-off for something that is thinner than the plot of a Nic Cage movie.
Also, I'm on verizon and I'm seeing some signal loss with it on.

With those 2 issues, I'm not using it much.

On a side note, fix your emails guys.

Creator Jin Kim on May 13

I too need to update my previously glowing review. The signal loss seems to be greater than 5-10% as I originally expected; I am losing over 10-15 db on average, and in my apartment (where I normally have 3 bars) I often get no service at all now :(

I still love the look and I am having no issues with the form of the case. I generally just take the case off at home and put it on when I leave the apartment. However, there have been many instances in public where I've had to take the case off in order to get call signal.

I'm not sure what you can do about this since it's an aluminum case, but I still do not regret getting the case. It's the best looking aluminum case I've seen, but I don't think the signal loss is any better than the other aluminum cases I've had before after all.

Creator Chris Wagner on May 13

Good luck selling these at full retail....hopefully you guys set aside some funds for return order fulfillment in the future. Total lack of quality - I am now excited when I actually get through an entire call without dropping. I am glad I backed your project to get a really nice package/box to store my bumper in...Also, I am in the same boat as many backers here - no return email after several weeks regarding a simple question I had on the screen protector. Thanks, guys.

Creator Amjad on May 12

Has anybody had any luck fixing the signal loss issue?

Creator shane on May 11

Should say love it

Creator shane on May 11

WOW what a great case love I'm in the UK had to pay extra custom charges £13.90 but worth it I'm having no probs with mine but we will see next week on the test run case is snug as a bug in a rug and signal not noticed a difference yet but time will tell

Creator Cristy Hilgemeier on May 10

I received my case looks good but no reception. I tried to email but just bounced back....VERY DISAPPOINTING

Creator Peter Patrick Hamill on May 10

AL13 User Review:

I ordered two AL13's in KickStarter Green. The color is fantastic! Good job with that. I am not noticing any play or give with the iPhone inside of the AL13. People have stated that the case isn't snug... mine is.... BOTH of them. Yes, the packaging is very very elaborate and could put that cash somewhere else. But it does look nice(thats it). The one and only real problem I am having is severe signal loss. I live on the East Coast of Florida, I have AT&T LTE. With my iPhone5 in the AL13, I have severe signal loss. It completely kills my LTE and has even weakened my regular signal by more than half of the bars. Possibly consider a new/different inside insulator. Perhaps Gore Tex??? Other than that, which is kinda a BIGGIE, the AL13 is fantastically amazing!