we finally shipped all the myLEDs ordered on KS, so you can expect to receive yours soon!
The fulfillment actually kept us busy for about 10 days – more than 2000 units were packaged in about 10 different order types (no. of units in the box, number of headphones clips, myLEDs color combination, etc) and were shipped to more than 40 countries worldwide.
Here you can find some photos of what the process looked like.
At the end we sent out the products in three batches as follows
- first batch 25/06, ~500 boxes sent
- second batch 01/07, ~250 boxes sent
- third batch 03/07, ~300 boxes sent
- fourth and last batch 05/07, remaining ~450 boxes sent.
All the packages were sent from Italy using Poste Italiane services, and you can check the estimated delivery time to your country at the following link
You can find a list of FAQs which we will update regularly and a detailed app technical guide here.
From the conversation we had with some of you, we found a quite common troubleshooting is checking that
- The myLED hardware is active, with the ridge facing forward
- The myLED app is active, and the “master on/off switch” (the round central button at the top of the app) is enabled (green colour)
- The volume of your iPad/iPhone is set to maximum
Also, please check these general settings of your iDevice
- Go to Settings -> Music
…and ensure that “Volume limit” is “off”
- Go to Settings -> General -> Accessibility ->
…and ensure that “Mono Audio” is set to “off”.
If the above does not work, we need to ask you some more details about the issues you are facing with myLED. To this end, we are collecting all the issues reported by our KS customers into a database to better understand the causes and to identify possible solutions - we therefore invite you to fill this quick issue-report questionnaire available at the link below
We kindly ask you to fill in one questionnaire for each iPhone/iPad you have been experiencing problems with (i.e. if you have an iPhone and an iPad and are facing problems with both, please do the survey twice)
Of course do not hesitate to contact us at email@example.com if you want to speak to us directly.
Apple volume limitation
As we have communicated to our EU backers, we recently became aware that Apple have further reduced the audio volume output available to the headphone jack in the recent iOS upgrade. This choice of Apple has been widely discussed over the web (causing also a number of complaints among Apple users on the different forums) and also caused compatibility problems with a number of other iPhone/iPad accessories, such as the SLR camera controller DSLR.Bot (http://www.dslrbot.com/specifications/)
At the moment we do not have a precise knowledge of the countries/models affected by this issue (and whether this is limited to EU or affects also devices bought outside Europe), therefore collecting the data and feedbacks from the Kickstarter community will be key for us in identifying the perimeter of the problem and taking appropriate actions.
We are actively working to find a workaround and will keep you posted with any news on this front.
The EU volume limit issue should not affect jailbreak users, since they can remove the EU volume cap quite easily by following the instructions explained here.
Some of our users tested this with positive results.
We must say a huge thank you to all of you, for your support and the energy that you provided us throughout this journey – everyday we learnt a enormous amount of things and it has been a fantastic experience.
As we said many times, the interaction with our users is incredibly valuable to us and so we invite you to participate in this process.Tell us what you like about myLED, what you don't, what you would like to see changed and what new features or options you would like to find in the new release of our app (more on this soon!). Your feedback will be key to improve our product and the user experience of using it.
If you haven't done it yet, click on the following links to connect to our Facebook, Twitter and G+ pages!
All the very best,
and the myLED team